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Failing the Intel Processor Diagnostic Tool test due to CPU Frequency?

post #1 of 6
Thread Starter 
Hello! This my first thread on this site due to the fact that I can't find anything to help me on the entire internet...

I've had this laptop I purchased in mid-2012 and it's been perfect for gaming and daily use, but I recently attempted to stream console gaming with an Elgato Game Capture HD and kept getting skipped frames no matter what I changed. After convincing myself that I just needed a stronger PC in general, I designed builds that would drain my bank account; surely never good news to anyone.
But last night I took a look at the recommended settings on Elgato's website and my laptop is EXTREMELY well over qualified to use it! So after researching Intel's website about my processor (i7-2670QM), I noticed it can use Intel Turbo Boost Technology to go up to 3.10GHz, but after checking my BIOS, no setting like that turns up.
I looked at some other forums and noticed it might be a manufacturer issue so I will deal with that on the side. It came to my attention though that when I ran the Intel Processor Diagnostic Tool that my CPU Frequency failed for some reason, not matching up to the 2.20 GHz minimum the processor has.

So essentially I have two questions:

Why did my CPU Frequency fail? Is it a setting I must have turned off or does it tie to the Turbo Boost Technology?

And while I can kill two birds with one stone, is there a way to install Turbo Boost or where would it be in BIOS?

Here is my Diagnostic Tool test:
--- Testing Processor 1 ---

--- IPDT64 - rev 2.10.0.0.MP ---

--- Start Time: 04/28/2014 14:15:45---

--- Skipping Config ---

--- Reading CPU Manufacturer ---

Expected --> GenuineIntel
Detected --> GenuineIntel
Found --- Genuine Intel Processor ---

--- Temperature Test ---

Temperature Test Passed!!!

Temperature = 50 degrees C below maximum.

--- Reading Brand String ---

Detected Brand String:
Intel Core i7-2670QM 2.20GHz

Brand String Test Passed!!!

--- Reading CPU Frequency ---

Expected CPU Frequency is --> 2.20

Detected CPU Frequency is --> 0.800189

CPU Frequency Test Failed!!!

--- Test End Time: 04/28/2014 14:16:02---

System Information
Processor Name: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz
Processor Information: Intel64 Family 6 Model 42 Stepping 7
Number of Physical Cores: 4
Number of Logical Cores: 8
Installed System Memory: 8 GB
Operating System: Microsoft Windows 8.1 Pro 64-bit
Graphics Information: Radeon (TM) HD 7690M
System Product: 1688
System BIOS: F.0C
FAIL

Thank you!!!
post #2 of 6
    While I don't know how the Intel Processor Diagnostic Tool works, I do know that you can limit the CPU's maximum (and minimum) speeds in your Windows power profile.  Go to Control Panel > Hardware and Sound > Power Options and make sure that you're running the Balanced power profile.  Once there, go to Edit Plan Settings > Change advanced power settings > Change settings that are currently unavailable.  Scroll through the list and make sure that "Processor power management\Maximum processor state" is 100%, and that "Processor power management\Minimum processor state" is 5%.

    Hopefully that's all the issue is. thumb.gif
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My desktop PC
(14 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7-3770K Gigabyte P67A-D3-B3 NVIDIA GeForce 8400 GS  1x Corsair 8 GB 
Hard DriveHard DriveHard DriveOS
Kingston SV300S3 WesternDigital WD10EZEX Samsung HD154UI Windows 7 Ultimate SP1 x64 
MonitorMonitorKeyboardPower
Daewoo L947BK Gateway FPD1530 HTK-2001 Dynex DX-400WPS 
MouseAudio
Kensington K72400 Realtek ALC889 
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post #3 of 6
Thread Starter 
Techie007, thank you so much! biggrinsmiley.gif
That helped the CPU Frequency bounced back up. Stupid power saving options, haha.

However, I further researched and assume HP disabled the Turbo Boost Technology off this processor... oh well. For another day!
post #4 of 6
Hi guys,

It's my first post here, and I apologise for bumping this thread, however I'm having the exact same issue as RauliePolie. I've attempted to fix this by doing as Techie007 said, I've tried updating the BIOS, disabling C States, disabling the Intel Speedstep etc all to no avail.

Has anyone got an idea? I've used CPU-Z and I get the same result 798Mhz, admittedly if I right click on it it lists:

Core #0 798Mhz
Core #1 798Mhz
Core #2 798Mhz
Core #3 798Mhz

(I'm not sure what this means If I'm being honest)

My results in IPDT are as below...

I'd appreciate some help with this, because I'm concerned my CPU isn't working at the correct speeds.



--- Testing Processor 1 ---


--- IPDT64 - rev 2.10.0.0.MP ---


--- Start Time: 05/13/2014 21:55:45---


--- Skipping Config ---


--- Reading CPU Manufacturer ---

Expected --> GenuineIntel
Detected --> GenuineIntel
Found --- Genuine Intel Processor ---

--- Temperature Test ---

Temperature Test Passed!!!


Temperature = 42 degrees C below maximum.


--- Reading Brand String ---

Detected Brand String:
Intel Core i7-2670QM 2.20GHz

Brand String Test Passed!!!


--- Reading CPU Frequency ---

Expected CPU Frequency is --> 2.20


Detected CPU Frequency is --> 0.801527

CPU Frequency Test Failed!!!


--- Test End Time: 05/13/2014 21:55:58---

System Information
Processor Name: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz
Processor Information: Intel64 Family 6 Model 42 Stepping 7
Number of Physical Cores: 4
Number of Logical Cores: 8
Installed System Memory: 8 GB
Operating System: Microsoft Windows 8 Pro with Media Center 64-bit
Graphics Information: NVIDIA GeForce GT 525M
System Product: 0YR8NN
System BIOS: A12
FAIL
post #5 of 6
I wouldn't base everything on this one test. Run another to confirm it's not using boost. I've got a laptop here that if I disable EIST then it won't clock-up at all, I think it had some weird behaviour with C states too.

You can use something like HWInfo and/or Throttlestop to monitor what is going on, then put some load on the processor. Change values, rinse and repeat.
post #6 of 6
Quote:
Originally Posted by Techie007 View Post

    While I don't know how the Intel Processor Diagnostic Tool works, I do know that you can limit the CPU's maximum (and minimum) speeds in your Windows power profile.  Go to Control Panel > Hardware and Sound > Power Options and make sure that you're running the Balanced power profile.  Once there, go to Edit Plan Settings > Change advanced power settings > Change settings that are currently unavailable.  Scroll through the list and make sure that "Processor power management\Maximum processor state" is 100%, and that "Processor power management\Minimum processor state" is 5%.

    Hopefully that's all the issue is. thumb.gif
Thank you very much sir, i was having the same problem, i did what you said and it solved the problem.

God bless you.
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