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Sapphire R9 290 artifacts

post #1 of 13
Thread Starter 
Hello,

Last week I bought a reference Sapphire R9 290. This thing was making me deaf, so I bought a NZXT Kraken G10 to watercool it with an Corsair H55. When I had it installed and running good. I touched the tube of the watercooler, which should not do a lot of damage in my eyes. But the screen turned black and when I restarted, I had blue stripes on my screen. Windows wouldn't start, so I booted into safe-mode and 'driver swept' the AMD display drivers. After that windows would start normal, but still with the blue stripes on the screen. Then I tried to reinstall the drivers, but I got a black screen as soon as it said "installing display drivers". So, I can't install drivers and I have the blue screen. I did a windows refresh, but still can't install the drivers. What should I do? Is the card dead?


MAD
post #2 of 13
The tubes can do damage. They are not flexible.

So it seems something was too tight and touching the tube broke a solder.

Never touch anything in your PC while it is on.
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CPUMotherboardGraphicsRAM
AMD 8320 4.4ghz Gigabyte 990fx XFX R9 290 (1100/1250) 8GB DDR3 1866 
Hard DriveCoolingOSMonitor
750GB Momentus XT Corsair H80i Windows 8 3x 23" 1080p 
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Intel Killer
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CPUMotherboardGraphicsRAM
AMD 8320 4.4ghz Gigabyte 990fx XFX R9 290 (1100/1250) 8GB DDR3 1866 
Hard DriveCoolingOSMonitor
750GB Momentus XT Corsair H80i Windows 8 3x 23" 1080p 
KeyboardPower
Logitech Mk 710 OCZ 1000 watts 
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post #3 of 13
Thread Starter 
The tubes can't touch anything on the card. The card also hasn't been too hot, I have monitored the temps all the time.
post #4 of 13
Thread Starter 
Just put on the reference cooler. After the windows boot, when you get the welcome thing, the fan turns up and I get a black screen.
post #5 of 13
Just out of interest, how tight was the tube when you touched it? Becuase, if it was tight and you pulled the gpu either up or down, you could have messed with the PCI-E lane. If possible, try it in another PCI-E x16 lane.
 
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post #6 of 13
Thread Starter 
Quote:
Originally Posted by sciencegey View Post

Just out of interest, how tight was the tube when you touched it? Becuase, if it was tight and you pulled the gpu either up or down, you could have messed with the PCI-E lane. If possible, try it in another PCI-E x16 lane.

I've tried another gpu in that lane, and it worked as it should. I also tried putting the 290 in another lane, and it was just the same, artifacts...
post #7 of 13
Have you overclocked at all? Because if not, then I think you might have killed it by pulling on the tubes (seems weird unless you had faulty soldering on the chip)
 
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post #8 of 13
Thread Starter 
I did overclock it. But the temp has not been higher than 70 celcius. Should I try to RMA?
post #9 of 13
First, try returning to stock clocks as temp isn't always everything., it's whether the chip can handle it.

EDIT: Did you break the warranty sticker? Because if so, you can't RMA it. If you kept it, then you might be in luck.
Edited by sciencegey - 5/16/14 at 1:55am
 
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post #10 of 13
Thread Starter 
Quote:
Originally Posted by sciencegey View Post

First, try returning to stock clocks as temp isn't always everything., it's whether the chip can handle it.

EDIT: Did you break the warranty sticker? Because if so, you can't RMA it. If you kept it, then you might be in luck.

I can't change the clocks, because I don't have any drivers installed. Afterburner doesn't recognize it and I don't have CCC. My sister's pc doesn't recognizes the gpu in CCC...

I didn't see any sticker when removing the cooler. Should there be one?
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