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Western Digital Black 4TB drive not showing up correctly... only seeing 1677GB - Page 2

post #11 of 20
But I run a W7 64x.
Here is the full story:
I have this PC:
P67 Pro3 / BIOS version 3.30 / Intel Core i7 2600 3.40Ghz / 16Gb DDR3 / SSD 240 Gb with Windows 7 Ultimate instaled on it / HDD WD Black 4TB, 7200rpm, 64MB, SATA 3.
Problem: Into the bios/uefi settings, I can see the 4TB HDD as listed but with 0 [zero] capacity , Not even 2TB disk.
I can not access this hard disk, not showing into Computer Management > Disk Management , I can not use it. It's new, just reinstalled the W7 and hoped this will solve the issue, but still I can't access this new HDD.
I know is over 2TB but my Mount Board is up to date for it.
Any suggestions will be a HUGE HELP!!!!! PLEASE!
I installed 3TB+ Unlocker from ASRock as they suggested but nothing happened

The 4TB HDD is not listed on Disk Management. The only part were I can see it to convince myself it's actually working, it's on BIOS Hard Disks list. There is listed, shows that I have connected it on SATA 3, but with zero space capacity and with the notice "S.M.A.R.T.: Not Supported"
When the PC starts, the 4TB HDD is working, has even more noise than the other drives, but the sound of the 4TB HDD stops right before the windows finishes the loading...

Thank You!
post #12 of 20
you will want to enable S.M.R.T in your motherboard BIOS

... I mean S.M.A.R.T

You can find this setting in your BIOS: advanced tab>Storage Configuration>S.M.A.R.T Enable

Video showing your MB BIOS: https://www.youtube.com/watch?v=mrqwGP5UrCI
Edited by Swell5 - 10/19/14 at 10:31am
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post #13 of 20
While in my Bios, to the other 3 HDD I use for years [lower than 1TB each] it shows: "S.M.A.R.T. : supported" , to this new WD 4TB shows: "S.M.A.R.T. : NOT supported",and write's there the HDD model and under that his storage capacity is zero Gb...
post #14 of 20
Delete all partitions -
Then right click on the "Disk #" box on the left side of the Disk Management Window > and select "Convert to GPT Disk"
Then create the new partition using the Wizard.

It sound like this is what you did, but just be sure you deleted all existing partitions.

Normally when you install a brand new hard drive you will get a window opening that asks if you want to initialize the disk the first time you start Windows. It is here where you would normally choose to initialize it GPT. Did you get that?

* have u tried using a dif Sata Port?
Edited by Swell5 - 10/19/14 at 11:32am
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post #15 of 20
Once I Purchased the internal HDD I set it into the SATA3, but my windows did not recognize it, it not show into Disk Management : is not there!
The only think shows me that I have one more HDD is the bios, but even there, it says it has 0TB.
I Installed a fresh new copy of the Windows 7 into my SSD 240Gb with hope that the new windows will see it, but still not listed into Disk Management.
So, my case is that I can not access that HDD, not that I can access it but can't use it, nor, I simple can't have use of it at all, because is now show nowhere into my windows. I have W7 Ultimate.
So, My Motherboard ASRok P67 Pro3 supports UEFI, also SATA3 6GB/s, my windows is W7 64 bit, and my BIOS show the 4TB HDD, but once I start the PC I can not access that disk in no way...
I even installed the suggested drivers from ASRok the "3TBUnlocker" tool, but even so... nothing... I wrote to the WD Support... waiting answer...
post #16 of 20
in BIOS is your SATA Mode set to AHCI?
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post #17 of 20
mihai24silus, what motherboard do you have and what port do you have the drive plugged into? Do you have another sata cable? Do you have another motherboard or a USB to sata adapter you can test the drive on?
post #18 of 20
I tested also SATA Mode set to AHCI, nothing, same: in bios 0.0 Gb capacity, windows can't see it.
I tried to install windows using EUFI DVD-ROM boot so I can format the HDD: refuses to access the hard, can not format it. Message from installing windows process: "the 0.0Gb disk can not be formatted, you need at least ...Mb space..."
I plugged the HDD into another PC: same ...same messages...
Note: this HDD is for intern, not extern. I put in on SATA 3, and also on SATA2: same prolem, no HDD, same size: 0.0Gb.
I removed all other disk I have, so were plugged only DVD-ROM and the 4TB DISK: nothing...
My PC configuration: ASRock P67 Pro3 suport SATA 6GB/s, SATA3, SATA2 / with his last BIOS supported UEFI ,version 3.30 / CPU Intel Core i7 2600 3.40Ghz / RAM 4*4GbGb DDR3 / running Windows 7 Ultimate x64.
ASRock say: "install 3TBUnlocker" , I did: nothing.
store.westerndigital.com support say: try to change the SATA port and sata cable, try to plug it into another PC with the required configuration, I did: nothing.

Question: If the bios say that I that the HDD 4TB is there but actually with zero capacity, and I can not access it into my windows, neither into another PC, is the HDD damaged? How come? It's new!

So I just can't access it at all....

Thank yo so much for all your support!

Silus
post #19 of 20
If the drive is showing the incorrect capacity on multiple motherboards on multiple cables then it is safe to say the problem is with the drive. It might be a failed drive, or it might be clipped. You can use software to adjust the LBA to get the capacity back (if the drive is not failed, and just clipped). I know Seagate's Seatools for DOS has that ability for Seagate drives because I have used it before, I'm sure WD has one as well. If not, you can use third party software but it most likely won't be as easy. Here is a solution that works on 32 bit OS's: http://blog.atola.com/restoring-factory-hard-drive-capacity/

If these solutions don't work, then you know the drive is failed and you should just RMA it.
post #20 of 20
I'we called a RMA for it, waiting the changed Disk to see if I can install it. If not, I will purchase a very "latest version" motherboard frown.gif no matter the brand.
I've noted your suggestion, Thanks! will use it if the second HDD fails as well (if he also fails, should be my motherboard the cause)
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