That's BS honestly. I actually went and read that stuff. If the guy asking the question is being legitimate, how is it the buyers fault if it so happens the items he's purchasing either arrive with broken packaging, or for example shoes that didn't fit his children properly, etc etc. In those kind of situations what else can you do except return the item if it's defective, or ill-fitting? I understand due to Amazon's return policies, and how awesome it is for buyers, amazon takes a hit every time someone wants to return things... and I can understand why they would do this for people like us, tech junkies, who buy 10 different mice with the intention of only keeping one of them, and returning the other 9.. and doing this every time some new tech hits the market.. but I still don't agree with amazon closing accounts for "excessive returns". Sometimes it really isn't our fault, and as far as I can tell there's no "base-line" for what's considered "too much" or "excessive".