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ASUS X99 Motherboard Series - Official Support Thread (North American users only) - Page 1132

post #11311 of 15699
I had a strange issue with my RVE. After diddling around with some sub-zero, my motherboard did a scary beep and BIOS says overvolt protection has been enforced. I go into the BIOS and the +12v sensor detects voltage anywhere from 19-22 volts. At first, I thought my power supply was shot but also thought it was weird nothing was frying. Instead of turning off the computer, I took a multimeter and measures 12v to ground. It's 12.03v. I switch out power supplies, power checks out good on the multimeter but BIOS still complains about overvoltage. Well I ignore it and load up windows. After a minute or two, the computer turns off. It did this 3 times. It even shows the abnormal ~19 volts at the time in HWiNFO64. I eventually disabled the overvoltage protection in the BIOS but this seems like a bad solution. Computer has been running fine like this for 2 weeks.

What is wrong with my motherboard?

If this is something to RMA over, I want to know if it's possible to cross-ship RMA. I got a credit card ready.

I thought the issue went away but it's pretty sporadic. Right now, it's detecting over 18 volts, but if that were true, lots of things would be fried.


Edited by ssateneth - 1/31/16 at 3:09pm
post #11312 of 15699
Quote:
Originally Posted by ssateneth View Post

I had a strange issue with my RVE. After diddling around with some sub-zero, my motherboard did a scary beep and BIOS says overvolt protection has been enforced. I go into the BIOS and the +12v sensor detects voltage anywhere from 19-22 volts. At first, I thought my power supply was shot but also thought it was weird nothing was frying. Instead of turning off the computer, I took a multimeter and measures 12v to ground. It's 12.03v. I switch out power supplies, power checks out good on the multimeter but BIOS still complains about overvoltage. Well I ignore it and load up windows. After a minute or two, the computer turns off. It did this 3 times. It even shows the abnormal ~19 volts at the time in HWiNFO64. I eventually disabled the overvoltage protection in the BIOS but this seems like a bad solution. Computer has been running fine like this for 2 weeks.

What is wrong with my motherboard?

If this is something to RMA over, I want to know if it's possible to cross-ship RMA. I got a credit card ready.

I thought the issue went away but it's pretty sporadic. Right now, it's detecting over 18 volts, but if that were true, lots of things would be fried.


possibly a sensor gone bad. First thing to do is use bios flash back with the MB powered down, but a (good) PSU connected (and switched on). Does the sensor still report incorrectly on the first POST? (run it on full default settings)
Edited by Jpmboy - 1/31/16 at 5:40pm
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post #11313 of 15699
Regarding the RVE, my micro center rep said that everyone that has purchased an RVE have at least returned them in exchange for a new board due to issues.

Is it true that the RVE is problematic as described above?
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post #11314 of 15699
Quote:
Originally Posted by TK421 View Post

Regarding the RVE, my micro center rep said that everyone that has purchased an RVE have at least returned them in exchange for a new board due to issues.

Is it true that the RVE is problematic as described above?
User error, most ppl that bought it do not know how to use it.
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post #11315 of 15699
Quote:
Originally Posted by Kimir View Post

User error, most ppl that bought it do not know how to use it.


This. I'm sure the statistics of how many boards presented for RMA that were-actually-DOA or had any kind of actual fault would be quite an eye opener.
post #11316 of 15699
Hello

Micro Center might consider some type of pre-purchase test for customers purchasing components. Something as simple as correctly spelling "computer" would likely go a long way toward reducing returns.
post #11317 of 15699
Quote:
Originally Posted by Praz View Post

Hello

Micro Center might consider some type of pre-purchase test for customers purchasing components. Something as simple as correctly spelling "computer" would likely go a long way toward reducing returns.

Have you returned a motherboard for a fault within the last 6 months?



What was the reason for the RMA?

A. No lights came on

B. I wrecked some of the traces with my ham fists

C. I wrecked the DIMM slots with my ham fists

D. You have 25 years experience and felt there was a manufacturing defect

E. You don't know and would like someone to help you before you start to throw accusations

F. You don't know how you came across this page and feel you shouldn't be filling this in.

Security Question:

What letter comes after the final question.

Note there are obviously occasions where an RMA is for a valid fault, but we can still fun at the many where there aren't
Edited by Silent Scone - 2/1/16 at 4:54am
post #11318 of 15699
Quote:
Originally Posted by TK421 View Post

Regarding the RVE, my micro center rep said that everyone that has purchased an RVE have at least returned them in exchange for a new board due to issues.
Is it true that the RVE is problematic as described above?
yeah - a microcenter rep... last few I have delt with needed help understanding what a cpu batch # was. But they were goo-goo over printing little dinosaurs.
No, luckily I have yet to return/RMA any Rampage MB going back a couple of generations.
What is true is that repeat board failure in the same hands is usually due to the hands and not the board.
As Clint said... "... a man's just gotta know his limitations"
Quote:
Originally Posted by Kimir View Post

User error, most ppl that bought it do not know how to use it.
^^ This !!
Quote:
Originally Posted by Silent Scone View Post

Have you returned a motherboard for a fault within the last 6 months?



What was the reason for the RMA?

A. No lights came on
what lights?
B. I wrecked some of the traces with my ham fists
Ham...sandwich? you mean a samich. right?
C. I wrecked the DIMM slots with my ham fists
Where are those
D. You have 25 years experience and felt there was a manufacturing defect
yes, I have defect
E. You don't know and would like someone to help you before you start to throw accusations
I don't need no stinkin help
F. You don't know how you came across this page and feel you shouldn't be filling this in.
"if you don't know where you're going, you could end up somewhere else"
Security Question:

What letter comes after the final question.
blinksmiley.gif
An RMA confirmation email?
Note there are obviously occasions where an RMA is for a valid fault, but we can still fun at the many where there aren't

responses in-line. I know - FAIL redface.gif

(peace - out)
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x99
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CPUCPUMotherboardGraphics
i7 5960X i7 6950X Asus Rampage V Extreme (STD and model-10) 2 GTX TitanX w/ EK Blocks & Backplates 
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Nvidia Tesla C-class 2 GTX Titan X Pascal (water cooled) GSkill 3200c14 TZs 8x8GB @ 3400c13 Intel 750 NVMe 400GB 
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Koolance EXC-800 Chiller Windows 10 x64  Windows 7 Pro Linux Mint 
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i5 6600K i7 7700K i3 7350 ASUS Max iX APEX, Asrock MOCF, M8Impact 
GraphicsGraphicsGraphicsRAM
ASUS GTX 1080 Turbo ASUS GTX 960 Mini EVGA GTX 550Ti G.Skill 3600c15 
RAMHard DriveHard DriveHard Drive
G.Skill 4266c19 Samsung SM951 WD VR 300 Intel 750 NVMe U.2 
Hard DriveHard DriveOptical DriveCooling
Mushkin 512 Intel 600 NVMe Raid0 Plextor DVD ROM Custom Water (Koolance 380i / XSPC 360v2) 
CoolingOSOSOS
Corsair H80iV2 (M8I) Windows 10 Pro Window 7 Linux Mint 
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Seiki 4K AOC 1080P Ducky Cherry Black Silverstone 500W SFX form factor/ Seasonic 760W 
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i7 4960X @ 4.7 Asus Rampage IV Black Edition R9 295x2 w/ Koolance Block G Skill 2400 c9 (@ 2133c8) 
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Optical DriveOptical DriveCoolingCooling
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post #11319 of 15699
Quote:
Originally Posted by Silent Scone View Post

Have you returned a motherboard for a fault within the last 6 months?



What was the reason for the RMA?

A. No lights came on

B. I wrecked some of the traces with my ham fists

C. I wrecked the DIMM slots with my ham fists

D. You have 25 years experience and felt there was a manufacturing defect

E. You don't know and would like someone to help you before you start to throw accusations

F. You don't know how you came across this page and feel you shouldn't be filling this in.

Security Question:

What letter comes after the final question.

Note there are obviously occasions where an RMA is for a valid fault, but we can still fun at the many where there aren't
See, now you're getting personal biggrin.gif

Actually I did RMA one good MB because of too-tight MB screws screwing up one DIMM frown.gif. I almost RMA'ed the replacement but found out about that problem in time, thank you Google thumb.gif
post #11320 of 15699
Quote:
Originally Posted by djgar View Post

See, now you're getting personal biggrin.gif

Actually I did RMA one good MB because of too-tight MB screws screwing up one DIMM frown.gif. I almost RMA'ed the replacement but found out about that problem in time, thank you Google thumb.gif


As my mother used to say, if it's not true one shouldn't take offence tongue.gif
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