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ASUS X99 Motherboard Series - Official Support Thread (North American users only) - Page 1538

post #15371 of 15443
Ah, OK, that's an interesting insight to look into the Boot options in order to address my issue with starting up with the Thunderbolt external drive plugged into the EX 3. Since I've been clearing my CMOS for most restarts, the Boot options would be at their default. I haven't tried disabling fast boot / CSM / secure boot.

As for why I'm able to select PCIEX16_5 for the Northbridge AIC location, I'm not sure! Actually slot 5 has always been an option for me on the dropdown menu. The default option, in fact, when I switch the top dropdown from its SB default to NB.

Maybe it's because I have an i6850K, which is 40 lanes? I believe you mentioned your CPU is 28 lanes.

One spec on my build I never mentioned was that I'm running an internal RAID of 4x 6TB hard drives, using Intel Rapid Storage Technology. I don't *think* this is related to my issue, but some of the docs you compiled for me did mentioned SATA conflicts. I actually am not sure which options may be relevant to this in the BIOS.

But in my recent "success," I haven't been enabling IRST. It's off by default when you reset the CMOS. But my "failure" (the Thunderbolt card disappearing from SIV / BIOS) also happens with IRST turned off, so I don't think that's affecting it.

I've been cross posting some of this adventure in the ASUS VIP forums under the X99 motherboard section (https://vip.asus.com/forum/view.aspx?id=20170420115623778&SLanguage=en-us&board_id=1&model=X99-DELUXE%20II&page=2).

The most recent piece of advice is suggesting my intermittent issues may have to do with CPU insufficient cooling or badly seated RAM. I'm going to follow up on that, although since my computer is working perfectly fine in every other respect aside from Tbolt, I'm not that hopeful.

I'm not sure if I do have the will to keep going with this. At some point I will have to put my PC back together again and do actual work. I'm discouraged, mad about the time I've sunk into this troubleshooting, very pissed at Asus for selling a product that doesn't work for many people despite reasonable effort, and their radio silence.

Thank you for the amazing help!

Jeff
post #15372 of 15443
Quote:
Originally Posted by jeffreysousa View Post

I'm not sure if I do have the will to keep going with this. At some point I will have to put my PC back together again and do actual work. I'm discouraged, mad about the time I've sunk into this troubleshooting, very pissed at Asus for selling a product that doesn't work for many people despite reasonable effort, and their radio silence.

Thank you for the amazing help!

Jeff

I understand how you feel - discouraged, mad, etc. I ended up in the same state of mind and finally said F**K ASUS Thunderbolt. By the time I got a flash drive to work in the USB-C port, i looked at the video cabling required to connect TB native monitors and just was not up for the next fight. I really did not NEED TB - I just wanted it working because the card came with the MOBO which means I PAID for it and should be able to get it hooked up and running with a REASONABLE amount of effort. The thing just wore me out. I am no genius - there are members here that are WAY more experienced than me but damn it I am a degreed Electrical Engineer with decades in my field. I have built a few machines and consider myself fairly computer savvy. That TB card brought me to my KNEES. And aside from user SMKE, I have never found posts from anyone that got it working easily or completely. It's not us - I really think the blame for this goes to ASUS and their lame and undocumented implementation. They just stuck that card in the X99-Deluxe II package so they could advertise TB and called it done. If there is anyone out there who has a simple, logical, repeatable process for the Asus TB add-in card, I am all ears.

FWIW - My gut tells me that your boot problem has nothing to do with your DRAM or your cooling. Can't hurt to eliminate them as suspects but I just don't think that is your problem. Regarding PCiE Slot 5 - yes I think it is because I have a 28-lane CPU but I am not 100% sure. Way back in this thread I went through my TB adventure with another member here and he swore up and down he just stuck the card in PCiE Slot 5, plugged in the header, and it worked. He never went into the BIOS at all!!!! That whole adventure happened on this same thread starting on November 4, 2016 - Page 1438. If you search my posts and go back to around 11-04-2016 you fill find all of those posts. Maybe something in there will help you. The other members involved were rolldog and smke. Rolldog was kind of like you - decided to just pop that TB card in there, do some config, and be on his way. About 10 long posts later I think he gave up on it. Here is the link if you want to go back and read those posts.

http://www.overclock.net/t/1510328/asus-x99-motherboard-series-official-support-thread-north-american-users-only/14370

Anytime I see someone posting that they are trying to get their TB card working in an Asus X99 Mobo, I always scour their posts looking for the key. I never find it. Just more people who try to use the card, think they just need to change one setting, and then slowly descend into the quagmire you are in now. I always try to help by sending all the stuff I sent you but it never comes out roses. I am going to go read the thread over on the Asus VIP forum. If you ever do get it working, PLEASE let me know the magic combination of PCiE lanes, BIOS settings, Virgin Emu Blood, and Magnetic Resonance Anti-Gravity Levitation chants that finally worked. wink.gif
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post #15373 of 15443
A new utility is available for Deluxe II and W10 since 24th of April :

Intel(R) Turbo Boost Max Technology 3.0 Driver
Intel(R) Turbo Boost Max Technology 3.0 Driver V1.0.0.1024 for Windows 10 64-bit.


What is it ?
When i launch the x64 version for install, it says "Install fail" and no way... ?
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post #15374 of 15443
Quote:
Originally Posted by GRABibus View Post

A new utility is available for Deluxe II and W10 since 24th of April :

Intel(R) Turbo Boost Max Technology 3.0 Driver
Intel(R) Turbo Boost Max Technology 3.0 Driver V1.0.0.1024 for Windows 10 64-bit.


What is it ?
When i launch the x64 version for install, it says "Install fail" and no way... ?

Only for Broadwell-E CPUs.

Optimizes performance by increasing clock speeds on certain cores that have high load when others are idling.
post #15375 of 15443
Quote:
Originally Posted by Agent-A01 View Post

Only for Broadwell-E CPUs.

Optimizes performance by increasing clock speeds on certain cores that have high load when others are idling.

Thanks thumb.gif
Then you and me are not concerned rolleyes.gif
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post #15376 of 15443
Quote:
Originally Posted by GRABibus View Post

A new utility is available for Deluxe II and W10 since 24th of April :

Intel(R) Turbo Boost Max Technology 3.0 Driver
Intel(R) Turbo Boost Max Technology 3.0 Driver V1.0.0.1024 for Windows 10 64-bit.


What is it ?
When i launch the x64 version for install, it says "Install fail" and no way... ?

So.. you see a "utility" posted and without knowing whether it is for your hardware, you attempt to install it?

Edited by Jpmboy - 4/26/17 at 8:33am
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post #15377 of 15443
Thank you, as always, for the thoughtful reply.

I made an interesting discovery!

When I start up my PC after it's been unplugged, Windows recognizes the Thunderbolt EX 3 card! I see a little Thunderbolt icon in the system tray, Thunderbolt [Alpine Ridge] shows up in SIV, and Thunderbolt shows up in System Devices in the Device Manager!

Not that I can get an actual drive to show up in Windows when I plug it in to either the Thunderbolt type C or USB 3.1 Type A port on the EX 3 (I see "Unknown USB Device (Port Reset Failed) in the Device Manager, no matter if I plug in via Tbolt, or different devices in the USB Type-A slot).

If I then restart Windows, or even if I shutdown and power on, all of this recognition goes away.

There seems to be something about the boot time that's affecting whether my CPU / Mobo grants PCIe lanes to the EX 3 card. I've tried disabling fast boot, disabling CSM, clearing secure boot keys, jacking up the POST time to 10 seconds.

But all of that seems to be about what happens after the "BEEP" and initial appearance of the ASUS logo.

What's interesting about booting my system after it's been unplugged is that the startup time is really long. From the time I press the power button until I hear "beep!" is almost a minute. It's almost as if the mobo is taking extra time to get it's ***** together and recognize what is / is not plugged in.

I wish I could reliably force this extra "recognition time" through the bios.

***cough cough** Asus, update the frickin' BIOS firmware to deal with this issue we're all experiencing **cough cough** And how'bout them year-old Windows Tbolt drivers ***cough***

IF I can now get my hard drives recognized, presumably by digging into the old threads and flipping all my arcane bios settings, I could possibly live with unplugging and replugging in my PC as a permanent workaround to recognize Tbolt. If I were using a Tbolt display this would drive me crazy. But in fact I just need the option to use Tbolt when a client brings me a Tbolt hard drive.

FYI, I did call Asus support yesterday, and I worked with a nice representative on the phone to do basic troubleshooting (nothing even resembling the dept of what we've gotten into here). Like uninstalling / reinstalling the Windows tbolt drivers, changing which PCIE slots the card was plugged in to, enabling tbolt in the advanced tab). I was able to show her the "intermittent" nature of my issue - that while I may be able to get tbolt recognized by windows, the recognition goes away upon restart. She seemed stumped and "escalated" my issue. Supposedly the advanced team at ASUS is reviewing and will call me back this week.

I am going to call in and update them with my new discovery about starting up from having been unplugged.

In any case, this is all a bit ironic as I only made this latest realization having given up on the whole idea of getting the card working. Because whenever I reset the CMOS, it reenables the LED lighting on the PC, which drives my wife nuts because we can see the computer glowing through our bedroom door, which we leave open for the cats, while we're trying to sleep. I noticed this glow last night, and being too lazy to go into the BIOS and disable LED lighting, I just unplugged the machine while I slept. And when I plugged it back in this morning, I was shocked to see the Thunderbolt icon when I started up to do something else on the machine!
post #15378 of 15443
Quote:
Originally Posted by Jpmboy View Post

So.. you see a "utility" posted and without knowing whether it is from your hardware, you attempt to install it?

As long as ASUS Wil not give full informations about their fixes on their official website (example "fixes for Broadwell-E), then, yes, crazy people like me can potentially make errors smile.gif
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G.SKILL Trident Z DDR4-3200 32GB=8GBx4 CL14 @ 3... SSD SAMSUNG 850 PRO 1TB (System) HDD WESTERN DIGITAL Caviar Blue 1TB SATA3-600 6... LG BH16NS40 
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COOLER MASTER Silent Pro M2 1000W ANTEC Nine Hundred Two V3 (Opened side panel) LOGITECH G402 Hyperion Fury RAZER Goliathus Control (Small) 
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post #15379 of 15443
Quote:
Originally Posted by GRABibus View Post

As long as ASUS Wil not give full informations about their fixes on their official website (example "fixes for Broadwell-E), then, yes, crazy people like me can potentially make errors smile.gif
nah bro, I gave you the fist bump for having the blls. thumb.gif
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Nvidia Tesla C-class 2 GTX Titan X Pascal (water cooled) GSkill 3200c14 TZs 8x8GB @ 3400c13 Intel 750 NVMe 400GB 
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MicroCool Banchetto 101 Steelseries Rival Ultimate Ears TF10 Koolance Pump/Fan Controller 
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i7 4960X @ 4.7 Asus Rampage IV Black Edition R9 295x2 w/ Koolance Block G Skill 2400 c9 (@ 2133c8) 
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Plextor 512 SSD VelociRaptor 600GB WD Black 2T 4 Terabyte NAS 
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Asus BluRay R/W Lite On  AquaComputer 720XT Koolance 380i 
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Liang DCC Aux Pump Win10x64 Samsung U28D590 4K/60 (primary) SteelSeries G6 (Cherry Red) 
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G.Skill 4266c19 Samsung SM951 WD VR 300 Intel 750 NVMe U.2 
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Mushkin 512 Intel 600 NVMe Raid0 Plextor DVD ROM Custom Water (Koolance 380i / XSPC 360v2) 
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post #15380 of 15443
Quote:
Originally Posted by jeffreysousa View Post

I'm not sure if I do have the will to keep going with this. At some point I will have to put my PC back together again and do actual work. I'm discouraged, mad about the time I've sunk into this troubleshooting, very pissed at Asus for selling a product that doesn't work for many people despite reasonable effort, and their radio silence.

Thank you for the amazing help!

Jeff
Warning: Spoiler! (Click to show)

I understand how you feel - discouraged, mad, etc. I ended up in the same state of mind and finally said F**K ASUS Thunderbolt. By the time I got a flash drive to work in the USB-C port, I looked at the video cabling required to connect TB native monitors and just was not up for the next fight. I really did not NEED TB - I just wanted it working because the card came with the MOBO which means I PAID for it and should be able to get it hooked up and running with a REASONABLE amount of effort. The thing just wore me out. I am no genius - there are members here that are WAY more experienced than me but damn it I am a degreed Electrical Engineer with decades in my field. I have built a few machines and consider myself fairly computer savvy. That TB card brought me to my KNEES. And aside from user SMKE, I have never found posts from anyone that got it working easily or completely. It's not us - I really think the blame for this goes to ASUS and their lame and undocumented implementation. They just stuck that card in the X99-Deluxe II package so they could advertise TB and called it done. If there is anyone out there who has a simple, logical, repeatable process for the Asus TB add-in card, I am all ears.

FWIW - My gut tells me that your boot problem has nothing to do with your DRAM or your cooling. Can't hurt to eliminate them as suspects but I just don't think that is your problem. Regarding PCiE Slot 5 - yes I think it is because I have a 28-lane CPU but I am not 100% sure. Way back in this thread I went through my TB adventure with another member here and he swore up and down he just stuck the card in PCiE Slot 5, plugged in the header, and it worked. He never went into the BIOS at all!!!! That whole adventure happened on this same thread starting on November 4, 2016 - Page 1438. If you search my posts and go back to around 11-04-2016 you fill find all of those posts. Maybe something in there will help you. The other members involved were rolldog and smke. Rolldog was kind of like you - decided to just pop that TB card in there, do some config, and be on his way. About 10 long posts later I think he gave up on it. Here is the link if you want to go back and read those posts.

http://www.overclock.net/t/1510328/asus-x99-motherboard-series-official-support-thread-north-american-users-only/14370

Anytime I see someone posting that they are trying to get their TB card working in an Asus X99 Mobo, I always scour their posts looking for the key. I never find it. Just more people who try to use the card, think they just need to change one setting, and then slowly descend into the quagmire you are in now. I always try to help by sending all the stuff I sent you but it never comes out roses. I am going to go read the thread over on the Asus VIP forum. If you ever do get it working, PLEASE let me know the magic combination of PCiE lanes, BIOS settings, Virgin Emu Blood, and Magnetic Resonance Anti-Gravity Levitation chants that finally worked. wink.gif
Quote:
Originally Posted by jeffreysousa View Post


Thank you, as always, for the thoughtful reply.

I made an interesting discovery!

When I start up my PC after it's been unplugged, Windows recognizes the Thunderbolt EX 3 card! I see a little Thunderbolt icon in the system tray, Thunderbolt [Alpine Ridge] shows up in SIV, and Thunderbolt shows up in System Devices in the Device Manager!

Not that I can get an actual drive to show up in Windows when I plug it in to either the Thunderbolt type C or USB 3.1 Type A port on the EX 3 (I see "Unknown USB Device (Port Reset Failed) in the Device Manager, no matter if I plug in via Tbolt, or different devices in the USB Type-A slot).

If I then restart Windows, or even if I shutdown and power on, all of this recognition goes away.

There seems to be something about the boot time that's affecting whether my CPU / Mobo grants PCIe lanes to the EX 3 card. I've tried disabling fast boot, disabling CSM, clearing secure boot keys, jacking up the POST time to 10 seconds.

But all of that seems to be about what happens after the "BEEP" and initial appearance of the ASUS logo.

What's interesting about booting my system after it's been unplugged is that the startup time is really long. From the time I press the power button until I hear "beep!" is almost a minute. It's almost as if the mobo is taking extra time to get it's ***** together and recognize what is / is not plugged in.

I wish I could reliably force this extra "recognition time" through the bios.

***cough cough** Asus, update the frickin' BIOS firmware to deal with this issue we're all experiencing **cough cough** And how'bout them year-old Windows Tbolt drivers ***cough***

IF I can now get my hard drives recognized, presumably by digging into the old threads and flipping all my arcane bios settings, I could possibly live with unplugging and replugging in my PC as a permanent workaround to recognize Tbolt. If I were using a Tbolt display this would drive me crazy. But in fact I just need the option to use Tbolt when a client brings me a Tbolt hard drive.

FYI, I did call Asus support yesterday, and I worked with a nice representative on the phone to do basic troubleshooting (nothing even resembling the dept of what we've gotten into here). Like uninstalling / reinstalling the Windows tbolt drivers, changing which PCIE slots the card was plugged in to, enabling tbolt in the advanced tab). I was able to show her the "intermittent" nature of my issue - that while I may be able to get tbolt recognized by windows, the recognition goes away upon restart. She seemed stumped and "escalated" my issue. Supposedly the advanced team at ASUS is reviewing and will call me back this week.

I am going to call in and update them with my new discovery about starting up from having been unplugged.

In any case, this is all a bit ironic as I only made this latest realization having given up on the whole idea of getting the card working. Because whenever I reset the CMOS, it reenables the LED lighting on the PC, which drives my wife nuts because we can see the computer glowing through our bedroom door, which we leave open for the cats, while we're trying to sleep. I noticed this glow last night, and being too lazy to go into the BIOS and disable LED lighting, I just unplugged the machine while I slept. And when I plugged it back in this morning, I was shocked to see the Thunderbolt icon when I started up to do something else on the machine!

Hmmm. I think you may be on to something here. When TB is working, YES an icon appears in the Task Bar, YES it shows up in Device Manager and in SIV, with Power Management State D0. The clouds part, children sing, and politicians tell the truth. It is truly a magical moment. When I got to that point, I plugged a USB2.0 Flash drive into the USB port and it mounted and showed up in Windows just fine. I left that flash drive plugged in there for several weeks, though many reboots - not full boots from total power down - just reboots for whatever reason. I don't recall ever having a problem with it disappearing. My rig always takes a long time to boot. I think it's just an X99 thing. Plus it is greatly affected by a number of BIOS and Windows settings. When I was trying to get my DRAM to 3000 or 3200, I had CSM and Fast Boot disabled, and anything else that would affect DRAM training. So maybe that forced the MOBO to go deal with allocating lanes to the card. All I know is that mine did not vanish like yours is doing. It could be because of how my boot sequence was set up.

That said, I really think you are gaining on it. I am really curious what the "Asus Advanced Team" will come up with. I don't know how many people every actually try to get that TB card working but I suspect most don't bother. The ones that do try end up fighting with it for days on end, like you, and like me, and like every post I have ever found. I have NEVER found a post that said "What? It's EASY - just do these steps and it will work". Please do post what the Asus Advanced Team comes back with. Hopefully it will be more that "Check your power cables and thanks for picking Asus!"
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Speedy IV
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