Overclock.net › Forums › Intel › Intel Motherboards › ASUS X99 Motherboard Series - Official Support Thread (North American users only)
New Posts  All Forums:Forum Nav:

ASUS X99 Motherboard Series - Official Support Thread (North American users only) - Page 451

post #4501 of 15699
Quote:
Originally Posted by panakyr View Post

NewBitmapImage.jpg 199k .jpg file

i agree i have both asmedia and intel but i have only one usb root hub (xhci) and all the ports work fine.
How did you update bios?
The last update i did was through usb flashback from the back usb port with a usb stick and i solved all my problems

Your ports works because you have the Asmedia XHCI Usb Controller listed in the device manager
DeskStar
(15 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7 5930K Asus X99 Deluxe EVGA GTX980 Ti SC+ ACX2.0+ SLI 4x4GB Corsair Vengeance LPX 2800 
Hard DriveHard DriveHard DriveHard Drive
Samsung 950 PRO NVMe M.2 512GB Samsung 850 EVO 1TB Western Digital Black 2TB Corsair Force GT 240GB 
Optical DriveCoolingOSMonitor
Plextor PX-B320SA Blu-ray Corsair H80i AIO Windows 10, CentOS 7 EIZO S2433W 24.1" 1920x1200 60Hz 
PowerCaseOther
Corsair AX860i Lian-li PC7FNWX Gigabit Internet 
  hide details  
Reply
DeskStar
(15 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7 5930K Asus X99 Deluxe EVGA GTX980 Ti SC+ ACX2.0+ SLI 4x4GB Corsair Vengeance LPX 2800 
Hard DriveHard DriveHard DriveHard Drive
Samsung 950 PRO NVMe M.2 512GB Samsung 850 EVO 1TB Western Digital Black 2TB Corsair Force GT 240GB 
Optical DriveCoolingOSMonitor
Plextor PX-B320SA Blu-ray Corsair H80i AIO Windows 10, CentOS 7 EIZO S2433W 24.1" 1920x1200 60Hz 
PowerCaseOther
Corsair AX860i Lian-li PC7FNWX Gigabit Internet 
  hide details  
Reply
post #4502 of 15699
Quote:
Originally Posted by RyuConnor View Post



Two eXtensible USB 3.0 controllers should be listed. One from ASMedia and one from Intel. It should look just like the above image.

When the bug hits you only lose the ASMedia eXtensible USB 3.0 controller and one USB Root Hub (xHCI).



You should be actively bouncing between these two states. The majority of the time my system looks like picture one. After certain random resumes from sleep it looks like picture two, but after about an hour (I haven't precisely timed it yet) it looks like picture one again (I don't have to take any active steps to fix the quirk).

Your top 8 USB 3.0 ports should still work when it happens. Your case front panel USB 3.0 should also work just fine. It should only be the bottom two USB 3.0 that have trouble.

I would accuse it of being some like a cold solder joint that fixes itself when the PC warms up, but I'm finding that the vast majority of the time even when the PC wakes up cold the controller is working. I also can't imagine our cases/motherboards are getting hot enough for that kind of thermal expansion to even occur.

I really don't know if RMA this board, buy another brand or stuck with this bugged deluxe.
DeskStar
(15 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7 5930K Asus X99 Deluxe EVGA GTX980 Ti SC+ ACX2.0+ SLI 4x4GB Corsair Vengeance LPX 2800 
Hard DriveHard DriveHard DriveHard Drive
Samsung 950 PRO NVMe M.2 512GB Samsung 850 EVO 1TB Western Digital Black 2TB Corsair Force GT 240GB 
Optical DriveCoolingOSMonitor
Plextor PX-B320SA Blu-ray Corsair H80i AIO Windows 10, CentOS 7 EIZO S2433W 24.1" 1920x1200 60Hz 
PowerCaseOther
Corsair AX860i Lian-li PC7FNWX Gigabit Internet 
  hide details  
Reply
DeskStar
(15 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7 5930K Asus X99 Deluxe EVGA GTX980 Ti SC+ ACX2.0+ SLI 4x4GB Corsair Vengeance LPX 2800 
Hard DriveHard DriveHard DriveHard Drive
Samsung 950 PRO NVMe M.2 512GB Samsung 850 EVO 1TB Western Digital Black 2TB Corsair Force GT 240GB 
Optical DriveCoolingOSMonitor
Plextor PX-B320SA Blu-ray Corsair H80i AIO Windows 10, CentOS 7 EIZO S2433W 24.1" 1920x1200 60Hz 
PowerCaseOther
Corsair AX860i Lian-li PC7FNWX Gigabit Internet 
  hide details  
Reply
post #4503 of 15699
Quote:
Originally Posted by RyuConnor View Post

When I woke up my PC this morning (cold) it didn't exhibit the bug. Just a moment ago I had to cycle my PC in and out of sleep (warm) four times to finally make the bug happen. Behavior doesn't really fit with a solder joint problem.



My USB keyboard, USB mouse, USB 3.0 sticks, and USB Blu-ray drive use the top six ports. The Xbox 360 Controller is plugged into port USB port 9 (the bottom two ports).

As you can see the top six ports are working perfectly (I've confirmed the top eight are fine), meanwhile the ASMedia controller, ASMedia root hub, and the Xbox 360 controller have disappeared. In about an hour I'll be able to show you that those devices have suddenly turned back on. I'd really like to understand the layout of this board.

I suspect a lot more X99 Deluxe users can make their system see this quirk, but it is so random to trigger (as I noted it took me four back to back sleep attempts to make this happen), it self-corrects, and if they aren't using the bottom two ports they'll never be impacted.

Presumably the top eight ports are managed by the two ASM1074 hubs, but I was under the impression that the ASM1042 controller powered those hubs.

Edit: Right about one hour later the problem has now fixed itself. Went into the device manager and told it to "Scan for hardware changes" and everything re-appeared. All I did preceding that was computer/surf the web/play a game.

I can confirm that the ASMedia controller does not seem to be controlling any USB ports on the backplate on my Asus X99 Deluxe mobo. I've disabled the controller in BIOS and yet those USB 3.0 ports continue to work fine.

You can also see this in Windows' Device Manager, where all connected USB devices will be listed under Intel's USB 3.0 controller and never the ASMedia one, even if the controller is enabled.
post #4504 of 15699
Quote:
Originally Posted by RyuConnor View Post

I suspect a lot more X99 Deluxe users can make their system see this quirk, but it is so random to trigger (as I noted it took me four back to back sleep attempts to make this happen), it self-corrects, and if they aren't using the bottom two ports they'll never be impacted.

any other users experiencing this problem?
DeskStar
(15 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7 5930K Asus X99 Deluxe EVGA GTX980 Ti SC+ ACX2.0+ SLI 4x4GB Corsair Vengeance LPX 2800 
Hard DriveHard DriveHard DriveHard Drive
Samsung 950 PRO NVMe M.2 512GB Samsung 850 EVO 1TB Western Digital Black 2TB Corsair Force GT 240GB 
Optical DriveCoolingOSMonitor
Plextor PX-B320SA Blu-ray Corsair H80i AIO Windows 10, CentOS 7 EIZO S2433W 24.1" 1920x1200 60Hz 
PowerCaseOther
Corsair AX860i Lian-li PC7FNWX Gigabit Internet 
  hide details  
Reply
DeskStar
(15 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7 5930K Asus X99 Deluxe EVGA GTX980 Ti SC+ ACX2.0+ SLI 4x4GB Corsair Vengeance LPX 2800 
Hard DriveHard DriveHard DriveHard Drive
Samsung 950 PRO NVMe M.2 512GB Samsung 850 EVO 1TB Western Digital Black 2TB Corsair Force GT 240GB 
Optical DriveCoolingOSMonitor
Plextor PX-B320SA Blu-ray Corsair H80i AIO Windows 10, CentOS 7 EIZO S2433W 24.1" 1920x1200 60Hz 
PowerCaseOther
Corsair AX860i Lian-li PC7FNWX Gigabit Internet 
  hide details  
Reply
post #4505 of 15699
Quote:
Originally Posted by Intel8888 View Post

I can confirm that the ASMedia controller does not seem to be controlling any USB ports on the backplate on my Asus X99 Deluxe mobo. I've disabled the controller in BIOS and yet those USB 3.0 ports continue to work fine.

You can also see this in Windows' Device Manager, where all connected USB devices will be listed under Intel's USB 3.0 controller and never the ASMedia one, even if the controller is enabled.

Thank you. You gave me a flash of insight with your response. The Details tab in Device Manager can list parent devices.

The two ASM1074 hubs are listed under two entries in the Device Manager: Generic SuperSpeed USB Hub

ASM1074 Device ID:
USB\VID_174C&PID_3074&REV_0001

Parent Device:
USB\ROOT_HUB30\4&34be82cc&0&0

That Parent Device identifier ties back to USB Root Hub (xHCI) with a location on the Intel USB 3.0 eXtensible Host Controller
USB\ROOT_HUB30&VID8086&PID8D31&REV0005

The X99 PCH has 6 USB 3.0 ports built into it. Now everything makes sense. Four of the ports were evenly divided up amongst two front panel USB 3.0 headers on the motherboard. The final two ports were split and each tied to their own ASM1074 hub in order to power the eight USB ports on the back of the board (2x4).

The ASM1042A controller has one of the eight PCIe 2.0 lanes from the PCH fed into it to power USB port 9 and 10 at the very bottom of the USB backplate. According to ASMedia the 1042A has firmware that can be integrated into the BIOS. So it's not inconceivable that this is a firmware bug.
Quote:
Originally Posted by sblantipodi View Post

I really don't know if RMA this board, buy another brand or stuck with this bugged deluxe.

If it is a firmware bug then an RMA is just going to result in the same problem. A different brand would for sure not have this problem, as the ASM1042 controller is firmly at fault here. Thing is, even if it is a firmware bug, it might takes months to fix (not inconceivable it might be six or more). That assumes someone at Asus even notices. Raja doesn't seem to be in this thread anymore and I have little faith that Asus E-mail Support can or would forward something like this to the BIOS developers.

What makes this worse is that it even if the programmers working on the X99 firmware know about this, they might be stuck waiting on the programmers who work on the firmware at their sister company of ASMedia to fix the 1042 firmware to resolve the bug. Hence why I say this might take a very long time to get fixed.

At this point I'd like some more people to try and bug their X99 Deluxe system and confirm the same thing. The more people who confirm the better the odds that this is a firmware bug and not bad hardware. Just sleep the box over and over again and keep checking the device manager to see if the ASMedia controller has disappeared.
PC
(0 items)
  
Reply
PC
(0 items)
  
Reply
post #4506 of 15699
Quote:
Originally Posted by RyuConnor View Post

Raja doesn't seem to be in this thread anymore and I have little faith that Asus E-mail Support can or would forward something like this to the BIOS developers.

Hello

Raja is busy with CES. For an issue such as this contact your local ASUS support representative and ask if this can be duplicated in-house. Thank you.
post #4507 of 15699
Quote:
Originally Posted by LancerVI View Post

What a scumbag!!!
Exactly this! LOL jeeeesus!



at least he tried to help
post #4508 of 15699
@Praz,

Sitting down this evening I had a cold shut down on boot. Not had one for awhile since stabilising cache (what I thought was indefinitely). Did HCI for 1000% only recently too to rule out the memory with an issue I was experiencing with my work suite. Is this normally cache related? Seems linked to it at least. It's been completely fine, so all I've done is put an additional 10mv on top of cache voltage. Cache overclocking is definitely a tad unpredictable, and I've had no previous Haswell setups before to experiment with in the past.
post #4509 of 15699
Quote:
Originally Posted by F4ze0ne View Post

I would test another PSU... If everything works then RMA that thing back to Corsair.

http://www.overclock.net/t/1455892/why-you-might-not-want-to-buy-a-corsair-rm-psu

Update on my situation:

Problem seems to be solved, it was indeed the PSU. Changed the Corsair RM1000 to a Fractal Design PSU and now machine has been stable for two days straight...

Damn you Corsair!
post #4510 of 15699
on my 4790k i had the cold shut down issue too, i believe it was cache related but refused to pump more then 1.2v to the Vring so i actually dropped the uncore to 40x and used stock Vring voltage.. after that I never had a cold shut down, or regular shut down..
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Intel Motherboards
Overclock.net › Forums › Intel › Intel Motherboards › ASUS X99 Motherboard Series - Official Support Thread (North American users only)