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[Legit Reviews] UPDATED Intel X99 Motherboard Goes Up in Smoke For Reasons Unknown - Page 3  

post #21 of 41
I had a several month long battle with Asus tech support about an x79 motherboard that I've well documented on my Youtube channel and was never really resolved. After about 3 months, multiple letters, and even videos sent to them, I finally gave up, sold the board and moved on. Then never replaced it, they never fixed it, they said it worked, etc. I will NEVER buy an Asus motherboard EVER again.

post #22 of 41
Thread Starter 
Quote:
Originally Posted by Tsumi View Post

It's hard to say whether or not a multi-rail PSU with lower OCP on each rail would have saved the CPU or not. However, it could definitely be said that it has a higher chance of saving the CPU, due to the lower OCP limits.

As for whether or not multi-rail is safe to use or not... just check out the article that Phaedrus wrote on multi-rail vs single rail. Internally, the AX-i PSUs are still the same, just configured slightly differently. It makes no difference as long as the OCP threshold is set sufficiently high enough for the amount of connectors and connector type it governs.

Thanks for the link, very helpful. I'll go with a multi-rail just for that safety net.
Quote:
Originally Posted by 47 Knucklehead View Post

I had a several month long battle with Asus tech support about an x79 motherboard that I've well documented on my Youtube channel and was never really resolved. After about 3 months, multiple letters, and even videos sent to them, I finally gave up, sold the board and moved on. Then never replaced it, they never fixed it, they said it worked, etc. I will NEVER buy an Asus motherboard EVER again.

Coincidentally, I have a friend that has had a bunch of problems with the Rampage Gene. I've also read on the internet about several that has problems.
post #23 of 41
Asus was clearly wrong to not provide you a replacement board an apology and extra compensation. This was quite unethical of them. Why did you not sue them in small claims court for cost and damages. After all this approach is only 75 bucks to file and you don't need a lawyer or any extra costs to proceed . With this evidence you would have won hands down and cost Asus some money. If it were me I'd sue them in a heart beat if they don't replace a defective motherboard.

Also, why would you sell a damaged Mobo to someone else? Also, quite unethical.
post #24 of 41
Any updates on this?
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post #25 of 41
I guess they found something:

Update 10/01/2014
Quote:
ASUS is needing more time to discuss what they have found out with Corsair before making a public statement. We have been told that it will be another day or two until they will be able to say something. It sounds like some issues have been found during testing and the results are being looked into by both companies.

That was the last update at LR, no additional entries or comments from Corsair or Asus!
Edited by mark_thaddeus - 10/6/14 at 10:28am
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post #26 of 41
Quote:
Originally Posted by 47 Knucklehead View Post

I had a several month long battle with Asus tech support about an x79 motherboard that I've well documented on my Youtube channel and was never really resolved. After about 3 months, multiple letters, and even videos sent to them, I finally gave up, sold the board and moved on. Then never replaced it, they never fixed it, they said it worked, etc. I will NEVER buy an Asus motherboard EVER again.


i used to get those issues it ended up being a bad cpu.

thats a sweet test bench what is it?

should have tried disabling cores.
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post #27 of 41
More updates with the article at LR:
Quote:
Update 10/6/2014
The two replacement Corsair AX860i power supplies were just received today, which just happens to be one month to the day from the platform failure. ASUS informed us this morning that Corsair is requesting more information on their test setup and that needed more time again. We are hopeful we’ll get an answer soon, but it appears that ASUS and Corsair are having issues with what the test data relates to with the failure. It sounds like multiple things went wrong and of course no company wants to take more blame than they have to.

Update 10/9/2014
Just received word from ASUS that the Corsair engineering group received the additional information that they wanted about the testing ASUS did and now ASUS is waiting to hear back. If ASUS gets an answer tomorrow they are hopeful that they will be able to provide a detailed response on the failure or failures that they believed happened to out platform on Monday (10-13-2009).

So there may be an inherent issue with certain PSUs and the new X99 mobos (guessing here)... hmmm...
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post #28 of 41
Quote:
Originally Posted by 47 Knucklehead View Post

I had a several month long battle with Asus tech support about an x79 motherboard that I've well documented on my Youtube channel and was never really resolved. After about 3 months, multiple letters, and even videos sent to them, I finally gave up, sold the board and moved on. Then never replaced it, they never fixed it, they said it worked, etc. I will NEVER buy an Asus motherboard EVER again.


asus and bad rma support? nothing new.
Got a xonar arrived d.o.a they ask me to pay 110e for repair work (the card itself was 99e brand new lmao).
then i made the bad move to get an asus tf300tg and after the first one went on boot loop due to cheap back cover made of plastic, i sent it back to have it fixed 4 and a half months later.
After couple months, same thing, sent it back, this time they were faster, took only 3 months and three weeks.
Now warranty is over and guess what? boot looping.
had other issues with a sabertooth, 3 of 4 ram slots aint working, but im not even bothered to ask asus to fix it. I'm not going to buy another screw from asustek, they can close their business for what it cares to me.
post #29 of 41
Asus probably has the worst customer support/satisfaction in the biz. If anything goes wrong, consider it scrap.
 
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post #30 of 41
Hey OP!

It looks like there is another update!

Update 10/13/2014
Quote:
We talked with ASUS and Corsair over the past several days and there was mention of needing a few more weeks to figure things out. It appears that Corsair is disagreeing with the ASUS findings about the power supply we were using and the testing of it at ASUS HQ. Legit Reviews has been kept in the dark for the past several weeks and can’t really do anything other than wait. Right now it appears that something might have been off with our power supply. Corsair gave us the Chroma test reports from their testing, but we have not been given anything by ASUS. We don’t know what was seen in the latest round of testing, but we do know that ASUS tested the PSU on a system and not just a PSU test machine. What did they find out that Corsair disagrees with? It feels like some people are trying to drag this out and hope it blows over. Is it working? We are still seeking answers from both ASUS and Corsair.

I really hope LR continues to follow up on this issue to find out what's going on!
Edited by mark_thaddeus - 10/18/14 at 9:29am
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