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[Official] ASUS X99-E WS Owner's thread - Page 332

post #3311 of 4073
Quote:
Originally Posted by realogic View Post

I've just reported it one page ago: I also have TB card working well on 3101 bios (slot 2) but doesn't on new 3201.
You have to revert back

Yes but I mean the ThunderboltEX 3. So you have TB II working in slot 2 but only if you have 3101 installed not 3201!
post #3312 of 4073
ASMedia USB 3.1 controller disappearing.

This has happened to me twice now and the only way to fix the issue was to clear the CMOS. As any of you know who have had to clear your CMOS before, It is a royal PITA to restore all your settings. Both times I have completely lost my RAID storage which holds about 5TB worth of data. My data is backed up onto a USB drive but restoring the data takes about 18 hours.

Has anyone had any similar issues????? This is the 4th board I've owned same model but I've never had this issue on any of the other boards.
post #3313 of 4073
Quote:
Originally Posted by jsutter71 View Post

ASMedia USB 3.1 controller disappearing.

This has happened to me twice now and the only way to fix the issue was to clear the CMOS. As any of you know who have had to clear your CMOS before, It is a royal PITA to restore all your settings. Both times I have completely lost my RAID storage which holds about 5TB worth of data. My data is backed up onto a USB drive but restoring the data takes about 18 hours.

Has anyone had any similar issues????? This is the 4th board I've owned same model but I've never had this issue on any of the other boards.

You can save your UEFI settings to a USB stick using the Overclocking Profile utility in the Tool menu (as a __.cmo file). Unfortunately this won't work if you change the UEFI revision, but if it's the same revision it works fine. You can re-apply all of your settings with a few mouse clicks.

When you change the UEFI revision or clear CMOS, you should never have to rebuild your RAID array. When the UEFI screen comes up after a change or clear, select the option to use the iRST driver (AHCI is the default) and reboot, or just apply your previous settings from the USB stick and reboot. Ignore the RAID config screen if it comes up first.
Edited by Fraggy - 8/17/16 at 3:59am
FPS Rig
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7-5930K Asus X99-E WS Zotac GTX 980-Ti Reference (x2, SLI) Corsair Dominator Platinum DDR-4 
Hard DriveHard DriveOptical DriveCooling
Intel 530 SSDs Hitachi Ultrastar 7K4000 Pioneer BDR-209DBK 16x Blu Ray writer Noctuas NH-D15S 
OSMonitorKeyboardPower
Win 7 Pro Asus ROG Swift PG278Q Corsair Strafe Corsair AX-1200i 
CaseMouseMouse PadAudio
Corsair Obsidian 750-D Airflow Edition Razer DeathAdder Chroma Corsair Gaming MM-600 Logitech Z-623 (2.1 speaker system) 
AudioOtherOther
Razer Kraken Pro headset Noctua NF-A14 IndustrialPPC PWM Noctua NF-F12 industrialPPC PWM 
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FPS Rig
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7-5930K Asus X99-E WS Zotac GTX 980-Ti Reference (x2, SLI) Corsair Dominator Platinum DDR-4 
Hard DriveHard DriveOptical DriveCooling
Intel 530 SSDs Hitachi Ultrastar 7K4000 Pioneer BDR-209DBK 16x Blu Ray writer Noctuas NH-D15S 
OSMonitorKeyboardPower
Win 7 Pro Asus ROG Swift PG278Q Corsair Strafe Corsair AX-1200i 
CaseMouseMouse PadAudio
Corsair Obsidian 750-D Airflow Edition Razer DeathAdder Chroma Corsair Gaming MM-600 Logitech Z-623 (2.1 speaker system) 
AudioOtherOther
Razer Kraken Pro headset Noctua NF-A14 IndustrialPPC PWM Noctua NF-F12 industrialPPC PWM 
  hide details  
Reply
post #3314 of 4073
I'm really frustrated by ASUS' support on this board. This is supposedly the board on the market with the most PCI lanes available and I can't get two graphics card and the Thunderbolt card to work at the same time.

I want to use 2x Geforce 980 double-slot graphics cards and 1x ThunderboltEX II card. There should be MORE THAN ENOUGH PCI lanes to make this work.

I have contacted ASUS B2B support AND consumer support on this matter.

B2B recommended first that I install BIOS 3201. As I and others on this thread have reported, 3201 breaks Thunderbolt 2 support completely. I relayed this to them and they seemed unaware. Then they recommended that I install the graphics card in slot1 and the other in slot 3. I told them it's a modern graphics card so its 2 slots wide, and they said I could install in Slot 3 and 5, with thunderbolt in slot 2. I told them I tried this and the computer will boot but thunderbolt will not work. They then recommended that I install the SLI bridge, and mentioned that slots 3 and 5 share resources so it would cause problems. They then recommended that I install in slots 3 and 5. (NOT A TYPO. THEY RECOMMENDED TO DO WHAT I HAD ALREADY DONE AND WHAT THEY SAID NOT TO DO, RIGHT AFTER THEY SAID NOT TO DO IT.) I communicated this and then they said to move the TB card to slot 1.

I asked point blank if I can install the thunderbolt card to any other slot than 2 and they said "not recommended" and then said that I could move it to slot 1.

These people make no sense.

The consumer support line escalated my case and was supposed to call me back 3 days ago. I called them again today and they said they were still researching.

What the **** is going on at ASUS?

Anyone have any insights on how to get two graphics card and thunderbolt working at the same time?

Thanks
post #3315 of 4073
Also, has anyone noticed the INT19 Trap Response boot option is gone in 3101 and 3201? What's the deal with this?
post #3316 of 4073
Quote:
Originally Posted by Fraggy View Post

You can save your UEFI settings to a USB stick using the Overclocking Profile utility in the Tool menu (as a __.cmo file). Unfortunately this won't work if you change the UEFI revision, but if it's the same revision it works fine. You can re-apply all of your settings with a few mouse clicks.

When you change the UEFI revision or clear CMOS, you should never have to rebuild your RAID array. When the UEFI screen comes up after a change or clear, select the option to use the iRST driver (AHCI is the default) and reboot, or just apply your previous settings from the USB stick and reboot. Ignore the RAID config screen if it comes up first.

Asus responded by telling me to use the drivers listed on their support page. I was also having a very strange problem with IRST. Every time I inserted a 64GB flash drive my IRST would crash. no matter what I did I couldn't fix the issue so today I decided to change my system drive from my Intel 750 PCIe SSD to my Samsung SM951 NVME. Not a real noticeable speed change, but it frees up my 7th PCIe slot. Also a fresh install of Windows has fixed my IRST issue. I also pre ordered a Thunderbolt 3 card from B&H. I'm gonna put it to the test to determine if it will work in any of the other PCIe slots other then the 2nd one.
post #3317 of 4073
SOMETHING I THOUGHT I WOULD NEVER SEE IN STOCK ANYWHERE!!!!

But got an email from B&H today that they had them in stock so I grabbed one anyways. Does anyone remember the ASUS Hyper Express M.2/mSATA Enclosure? If your interested you might want to act fast because I have not found them anywhere else.

https://www.bhphotovideo.com/c/product/1264951-REG/asus_hyper_express.html

post #3318 of 4073
Quote:
Originally Posted by jsutter71 View Post

SOMETHING I THOUGHT I WOULD NEVER SEE IN STOCK ANYWHERE!!!!

But got an email from B&H today that they had them in stock so I grabbed one anyways. Does anyone remember the ASUS Hyper Express M.2/mSATA Enclosure? If your interested you might want to act fast because I have not found them anywhere else.

https://www.bhphotovideo.com/c/product/1264951-REG/asus_hyper_express.html


Says it won't work with W10. I wonder why?
post #3319 of 4073
Quote:
Originally Posted by Poppapete View Post

Says it won't work with W10. I wonder why?

I beg to differ. It has to do with the ASMedia 1062R RAID controller. I did a little research on this and apparently ASMedia had driver issues with WIN 10, and some of the devices needed firmware updates. If you can get a WIN 8 driver to work then their shouldn't be any huge issues using the same driver for WIN10. Otherwise Microsoft wouldn't have allowed end users to use compatibility settings for programs and installations. I had the same issue with an OLD school USB NIC device that had not received a driver update since WIN 7. Windows refused to allow me to install the driver until I changed the compatibility settings. Then, no issues after that. Regardless, I ordered one and fully intend on MAKING it work.
post #3320 of 4073
Looking forward to the results of both your asus accessory purchases.
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