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Alright Help!

post #1 of 10
Thread Starter 
My friends Laptop Asus K52JU with a AMD Radeon HD 6370M has a weird problem, we have fixed it once before and I don't remember how. Right so the problem is that his internal screen isn't really showing anything on the screen, but if you look really closely you can see that it is actually turned on and we can see outlines of everything just it's veeeery dark. So he's hooked up to my 40" Samsung TV and that works absolutely fine, I've of course tried to turn up the brightness on the screen but to no help. I'M OUT OF IDEAS HELP!

I've done this so far.

Messed with the projector mode, didn't do the trick.

I've updated drivers.

I've tried to deactivate and mess with settings in AMD Catalyst Center.
Quantum
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Quantum
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post #2 of 10
Sounds like the back light has gone out on the panel. That's exactly what it looks like when the light goes out, you can barely see the image up close. You can check here for a new screen. Or, the connector may have come loose inside but it's unlikely.
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post #3 of 10
Thread Starter 
Well it's done it once before, but I don't remember how we fixed it.
Quantum
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Quantum
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post #4 of 10
Are you able to see anything when the laptop first starts up? Like the post screen or when accessing the BIOS.
Ananke
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Ananke
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post #5 of 10
It really does sound like a backlight issue, as Dark said. If it's a tube type backlight, it may either be loose in the socket or have a corroded socket/connection. If it's an LED style, it could be the internal connection. I have an older Asus notebook that I have to open up once a year or so to tighten up the connection between the screen and the body. It doesn't go dark like yours does, but it's still something to try.


Edit: the reason I'm thinking it's a connection issue instead of a bad backlight is because it's happened before and you somehow fixed it. With the notebook I mentioned above, sometimes opening the screen just right will allow it to work normally, but it has to be at exactly the right angle or it goes crazy.
Edited by Mr. Mojo - 10/21/14 at 3:21pm
 
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Da Bestest Juju
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post #6 of 10
Thread Starter 
Yes sorry I forgot to mention that post screen and everything until windows desktop is fine, even the windows is booting logo is showing as it's booting up. I remember that however we fixed it before it was software related because it has worked fine for a couple of months.
Quantum
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Quantum
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post #7 of 10
Have you uninstalled the video drivers, then reinstalled the newest ones yet? I would also check power plan settings and change it to "High Performance". Then change the "Lid close action" to do nothing and see if that helps.
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Ananke
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post #8 of 10
Thread Starter 
Yep, done all of that.. I have no idea what to do..
Quantum
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Quantum
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post #9 of 10
Does it show any phantom monitors installed when you look under the resolution section?
Ananke
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Ananke
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post #10 of 10
Thread Starter 
Nothing except the Laptop Screen and my screen when it was connected.
Quantum
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CPUMotherboardGraphicsRAM
[Intel] I7-4770K Processor [GigaByte] GA-Z87P-D3 [Asus] 660GTX-DC2 [Corsair] Vengeance 2133MHz 
Hard DriveHard DriveOptical DriveCooling
[Western Digital] VelociRaptor WD1500HLFS [Western Digital] Who cares it's an optical drive. [Thermaltake] NiC F3 
OSMonitorMonitorKeyboard
[Microsoft] Windows 7 Home Premium [AOC] 2434 [Samsung] UE40ES6545 [Logitech] G110 
PowerCaseMouse
[SuperFlower] Leadex 750W Acer Predator tower from old rig. [Roccat] Kone XTD 
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Quantum
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CPUMotherboardGraphicsGraphics
[Intel] Core I7-4770K [Asus] Z97-A [Asus] GeForce GTX 770 DC2 [Asus] GeForce GTX 660 DC2 PhysX 
RAMHard DriveHard DriveHard Drive
[Kingston] HyperX Fury Black 16GB [Samsung] 850 EVO-Series 250GB [Western Digital] Caviar Blue 640GB [Western Digital] Caviar Blue 640GB 
Hard DriveOptical DriveCoolingOS
[Western Digital] Caviar Green 1TB Something.. [Noctua] NH-D15 3x 140mm [Microsoft] Windows 10 
MonitorMonitorMonitorKeyboard
[AOC] 24" 2434PW [Acer] 19" AL1916W [Samsung] 40" ES6545 [Logitech] Orion Spark G910 
PowerCaseMouseMouse Pad
[Super Flower] Leadex Gold 750W [Phanteks] Enthoo Pro [Logitech] MX Master [Turtle Beach] Drift Wide 900x300mm 
AudioAudioOther
[Roccat] Kave XTD Digital 5:1 [Creative] GigaWorks T3 [Logitech] G27 
CPUMotherboardGraphicsRAM
[Intel] I7-4770K Processor [GigaByte] GA-Z87P-D3 [Asus] 660GTX-DC2 [Corsair] Vengeance 2133MHz 
Hard DriveHard DriveOptical DriveCooling
[Western Digital] VelociRaptor WD1500HLFS [Western Digital] Who cares it's an optical drive. [Thermaltake] NiC F3 
OSMonitorMonitorKeyboard
[Microsoft] Windows 7 Home Premium [AOC] 2434 [Samsung] UE40ES6545 [Logitech] G110 
PowerCaseMouse
[SuperFlower] Leadex 750W Acer Predator tower from old rig. [Roccat] Kone XTD 
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