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Xbox one discs not recognized

post #1 of 8
Thread Starter 
So I have an xbox one and it has been played a total of maybe 5 times since I pulled it from its box brand new. DVDs and xbox one game discs will not play. I did the whole hard boot thing and that did not help. by placing it to energy saver and holding power button for 5 seconds. I need help please. I knew better than to buy a Microsoft console. but I did not listen to my conscience. any help would be great. I would rather smash the console than to pay Microsoft to fix it to only have it break again in 5 months.
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post #2 of 8
Have you read this:
http://support.xbox.com/en-CA/xbox-one/system/disc-error

Quote:
Solution

If your disc won’t load or play, try a different disc to see whether this is a disc issue or a console issue. For example, if you’re having trouble with a game disc, try another game disc, a CD, a DVD, or a Blu-ray disc.

Make sure your console is placed horizontally on a flat, stable surface
The console is not designed to operate in the vertical orientation because it could affect disc drive performance. For more information, see How to position your Xbox One console.
Try performing a full power cycle of your console
A full power cycle reboots the console fully. Doing this does not erase any of your games or data. Here’s how:
Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds.
Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.
Note If you don’t see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

After the console restarts, try playing your disc again.
If other discs don’t load or play properly, or your drive makes a grinding noise
If you can’t get any discs to load, or if you hear a grinding noise when you insert a disc, your console may need service. Go to the Online Service Center and click Start Request to request a repair.

Repair or warranty questions? See Xbox One repair: Frequently asked questions.

If other discs load and play properly
If you can play game discs but not CDs, DVDs, or Blu-Ray discs, make sure that the player app has installed successfully. For more information, see Set up and install the Blu-ray and DVD player app page. If the player app will not install successfully, contact Xbox Support.

Also, make sure that your DVD or Blu-ray disc is from the same region where you purchased your console. See Play Blu-ray and DVD movies on Xbox One for more information.

Try cleaning the disc with a soft, clean, slightly damp cloth. Hold the disc by the edges without touching the top or bottom surface.

If possible, try playing the disc on another Xbox One console. This will help determine whether the problem is with the disc or the console. Try the disc on a friend’s console, or try it at a local game shop that has an Xbox One.

If cleaning the disc does not help, or if the disc also does not work on another Xbox One console, you may need to replace it. If the disc is new, return it to the retailer for an exchange. If the disc is not new but is an Xbox One game disc, go to Xbox One game disc replacement for instructions on how to replace it. If the game is not published by Microsoft, contact the game publisher about its game disc replacement policy.
 
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Hard DriveHard DriveOptical DriveCooling
Samsung 850 Pro Series 1TB Samsung F3 1TB  Samsung SH-S223Q/BEBS DVD Burner Corsair Hydro Series H100i v2 
CoolingCoolingCoolingCooling
2 x Scythe Gentle Typhoon AP-15 120MM fans 4 x Enermax TB Silence Red 120mm fans 1 x Coolermaster 200mm fan 1 x Coolermaster 140mm fan 
CoolingOSMonitorKeyboard
1 x Coolermaster 120mm fan Windows 10 Pro 64 Bit ASUS VG248QE 24" 1920x1080 144hz Corsair Strafe RGB Cherry MX Silent 
PowerCaseMouseMouse Pad
Corsair AX1200 Cooler Master Cosmos II Logitech G502 Razer Vespula  
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post #3 of 8
Thread Starter 
thanks, not sure whats different. did the 10 second thing vice the 5 second that I read previously and it works.
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Frankenputer
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samsung m.2 1TB Sony DVD-+RW DL + Sony bdu Custom Loop EK supremacy AM4 block 
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post #4 of 8
had this issue. Sent it into microsoft, got replacement, and it happened again.

Your in luck though.. and dont ask me why this works but.

Whilst putting your disk in the xbox hold onto the end of the disc as the xbox trys to take it. After a second or so you will notice an change in the sound of the drive taking the disk. It will ramp up and you will feel the disk getting pulled harder. At that time let go of the disk. And enjoy.

Its on youtube and it works. I have to load all my disks this way or the xbox wont read them.. Its bullcrap but works. And is better then sending to Microsoft again.
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post #5 of 8
Thread Starter 
well, thanks for all the replies. after the reset the game took like 30 hours to install that is stupid long. what is wrong? are these consoles that much garbage. Microsoft consoles are crap. I have only had 1 playstation console take a crap on me and that was because it was dropped. I have had every console since the original playstation. and never had a nintendo fail on me. but two of two xboxes failed(360 & one). this is my last Microsoft console. Thanks for your help guys.
Frankenputer
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CPUMotherboardGraphicsRAM
AMD RYZEN 7 1700 ASROCK X370 TAICHI ASUS ROG GTX 108 Ti strix G Skill Ripjaws V series 3200 
Hard DriveOptical DriveCoolingCooling
samsung m.2 1TB Sony DVD-+RW DL + Sony bdu Custom Loop EK supremacy AM4 block 
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Windows 10 home BenQ bl series LED 4k EVGA 1000 watt corsair 400r 
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Frankenputer
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AMD RYZEN 7 1700 ASROCK X370 TAICHI ASUS ROG GTX 108 Ti strix G Skill Ripjaws V series 3200 
Hard DriveOptical DriveCoolingCooling
samsung m.2 1TB Sony DVD-+RW DL + Sony bdu Custom Loop EK supremacy AM4 block 
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post #6 of 8
disconnect the xbox from the internet when you install a disc. Should help speed things along.

Dont get me wrong i think having to do these things to make somthing work is nonsense but at this point, having already bought the thing, its all you can do :/
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Corsair HX750 Antech 1200 
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3
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post #7 of 8
That's why I don't watch DVDs on xbox..it's not made to do this.
If want to watch DVD movies I'll put it to laptop directly, or rip them and stream to TV set via MyCloud. Xobx is not so ideal for that.
I own BDMagic and it works great,
post #8 of 8
Hard reset worked for me. Couldn't get NHL 16 to load but after a hard reset, it's fine. Phew! Can't take anymore pre-Super Bowl hype!!!
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