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Be careful of the Logitech G502 Proteus Core! - Page 2

post #11 of 22
The quality of Omron switches is far lower than it was a decade ago. They can say "20 million clicks" until they are blue in the face, but it doesn't change the fact that the switches are crap.
post #12 of 22
The switch failed that is all that happened. RMA, get a replacement and move on. Every mouse model is prone to this sort of failure and its probably the most common failure we see.
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post #13 of 22
And this is why I use a touchpad.

Warning: Spoiler! (Click to show)
sonic.gif
post #14 of 22
I don't get enough sanics from a touchpad unfortunately.
post #15 of 22
Thread Starter 
Well, I thought I might update you guys on what happened.

I sent in the mouse a day after posting here and I am STILL waiting for my replacement and have heard NOTHING from the support. Also, if you want to contact them don't even try to use the web ticket form. I am sitll waiting for a response on that. Just call and sit through the 15 min queue. After calling three times and being told "you'll have to wait another week" I gave up and bought a new mouse from another brand.

Thanks for nothing, Logitech. That was definitely my last Logitech product.
post #16 of 22
What'd you end up getting?
post #17 of 22
Thread Starter 
Roccat Kone XTD, but I heard they have problems aswell. I'll have to wait and see. Just a random question: What kind of mouse would you recommend with a nearly unlimited budget?
post #18 of 22
It's a shame you got the short end there, I've gotta say that over the Holiday Season probably wasn't the best time though, be it a well-respected company or not, the employees are human like you and me and probably have a back-log from over the time off.
There's also that there are alot of people that break stuff because they just don't look after it, and still claim on warranty, which backs the queue up even further.

I've had my G502 since August and I love it, the last mouse I really loved and felt comfortable with was my Razer Lachesis, say what you want about Razer, but some of their mice are fantastic, as with any of the major companies. Being a mass-produced line, you're also going to get bad apples, it doesn't account for all of them though.

Unfortunately I'm not a mouse aficionado and just did a month or so of research before getting my G502, so I can't help with the recommendation of a good mouse with a suitable sensor.

You shouldn't let one thing spoil your image of the entire company though, I'm not partial to any single company that I'm blinded to others, I of course have my preferences. Ultimately, you've got the current people you're dealing with, area, time of year, batch your peripheral was a part of, all kinds of factors to take into account, try not to let one bad experience call the shots. I mean, we've all had a bad experience with a woman (or man for the ladies), but you don't turn gay after that one bad experience (or straight if you're already gay), it's the same for companies. thumb.gif

I will take into account the sticking buttons problem, aswell as the mouse wheel. I've not heard of them particular issues, so I'll keep an eye out. Thanks for the heads up on that, and best of luck with your mouse hunt mate. smile.gif
 
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post #19 of 22
I've had my 502 for a few weeks now. Phenomenal performance. No misclicks, stuck buttons or wheels. Perfect performance. It did take me a few extra minutes figuring out the whole mouse wheel free spin feature LOL. That and the DPI settings etc. But I think after a few weeks of playing a variety of games I have it dialed in to where I want it to be. I only wish I could change the LED color on the mouse.
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post #20 of 22
You are not the only one with this problem.

I got a roccat MK glow mechanical keyboard and a g502 logitech as a gift.

Roccat keyboard started chattering after just a few weeks of use. Some keys would register double or even triple on a single push or sometimes not register at all.

My g502 mouse lasted a bit longer. But after a few months of use, it also started double clicking on a single click. I noticed it first when i was going through my emails in live mail, clicking on each of them, sometimes it would pop up an extra window to display the mail within it's own window. Which is a behavior when you double click usually.
I then switched the buttons in windows to test. The right button would work just fine.

It seems the manufacturers have pushed the mechanical keys beyond their limits, to the point where a not perfect environment like a little bit of extra dust and a little bit of extra humidity building up from temperature differences will cause those mechanical switches to fail at times when combined with a less than perfect switch due to manufacturing margins in quality.
My best guess i guess.


The solution already exists and has been shown by A4tech with their optical key switches. Those switches use infra-red light instead of mechanical ways to register. Their debounce time is less than 0.2ms, much faster than any mechanical keyboard out there. Their life time should be almost limitless and they are way more resistant to dust and humidity/spills.

The keyboards i know of which use those switches is the A4tech bloody b640 and the b740. I found the b740 on amazon for the US but not on the european Amazon unfortunately.
It's quite overpriced however, probably because the availability on the US market is low.
I have seen the b640 on various foreign e-shops go anywhere from €90 to €180 euros. I wouldn't risk ordering there however.

I think they are also using those switches in some of their mice, but i could be wrong.


Don't get me wrong. I love logitech. My mx518 mouse lasted over 5 years of HEAVY use, but i think in the attempt to reduce debounce time not only logitech but also many other manufacturers like roccat have gone past what mechanical switches are capable of.

It's time to go for optical switches.
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