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Mercury S8S is now a regular item in the Mercury line up! - Page 49

post #481 of 533
Quote:
Originally Posted by Chunky_Chimp View Post

This can't keep happening. iBruce, if you can't come to a resolution regarding whatever actually happened between you and Jim, I'll have to ask that it stop getting brought up. Being the promoter of the case doesn't give you the right to disparage the company as a whole because of what seems like only you had happen to you. I did not silence "the truth". I only toned down your post as it was excessive and too personal.

For the good of the thread, please leave things alone from here on out and I'll do the same. This has gone on too long.

Peace and Love. I'm done. thumb.gif
     
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post #482 of 533
Quote:
Originally Posted by iBruce View Post

I've never received nor submitted ANY communication from CL except for two product orders of 2015 the S8S and the S8 test bench, as a consumer. Jim seems to create some sort of fantasy that works in his favor as we have been in constant communication, none at all ever existed, in fact I was dissed on October 8th while asking for simple assistance in this thread, no response CaseLabs does not care.

I only tried to help launch the S8S voluntarily out of love for the concept and the case.

That's it, nothing to gain for me, I only have love of the case.

Thank you OCN for allowing me to set things straight, yes I will still buy CaseLabs in 2016 if they are the best designs, but never be friends or ask any of them to break bread with my family. mad.gif

I applaud and am thankful for the worldclass creative work CaseLabs offers, but as business people from my experience they are like business hillbillies.

Mod edit; criticism is fine but please don't take it that far again.

Quote:
Originally Posted by iBruce View Post

Can I only say one last thing that is the truth?


Please? I will be forever silent?


I was the person that promoted the S8S launch article to TechPowerUp.com the day it arrived as a regular offering. TPU created an article to promote the launch of the S8S because CaseLabs as a company was too lazy to promote their own product, so I did it myself.

thanks OCN. smile.gif


.

Sorry, I'm a bit lost here.

So what about the multiple email exchanges from October 14th? Did I not respond to your complaint about OCN within hours followed by several more emails that same day? I think it's safe to say we have been in contact with you aside from just your 2 orders. Not sure what October 8th is about.

For the rest of your comments... I'll choose not to get into that here. All I will say is that those statements are rather arrogant and are way out of line. We already went through a rough patch a few years ago when we wouldn't give you a free case. Let's not do this again please.
Edited by Kevin_CL - 10/20/15 at 8:02am
post #483 of 533
Quote:
Originally Posted by Kevin_CL View Post


Sorry, I'm a bit lost here.

So what about the multiple email exchanges from October 14th? Did I not respond to your complaint about OCN within hours followed by several more emails that same day? I think it's safe to say we have been in contact with you aside from just your 2 orders. Not sure what October 8th is about.

For the rest of your comments... I'll choose not to get into that here. All I will say is that those statements are rather arrogant and are way out of line. We already went through a rough patch a few years ago when we wouldn't give you a free case. Let's not do this again please.
cheers_leonardo_dicaprio.gif


#dontbringmedownbruce

Edited by NKrader - 10/20/15 at 11:41am
     
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post #484 of 533
Okay guys let's keep it clean and off thread. Okay?

I don't believe this needs to be public and it would keep people from needlessly being banned imho. wink.gif

~Ceadder smil3dbd4e4c2e742.gif
 
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post #485 of 533
Quote:
Originally Posted by Ceadderman View Post

Okay guys let's keep it clean and off thread. Okay?

I don't believe this needs to be public and it would keep people from needlessly being banned imho. wink.gif

~Ceadder smil3dbd4e4c2e742.gif

No one is gonna get banned, all parties made their peace.

Now back to s8s :-)
     
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post #486 of 533
Thread Starter 
I think a lot of this boils down to how the forum (as a business) works and our role within it. There were a couple of complaints about what was essentially a build log embedded in a product thread. It is the moderator’s job to help prevent “thread drift” so that the forum remains useful to all. We did not initiate that. It is my understanding that there was communication to that effect between OCN and IBruce. We’re not in a position to challenge that (as requested by iBruce) nor would we, since we fundamentally agree with that premise. As a separate issue, we’re not here to mediate disputes between forum members. If someone wants to unsubscribe from a thread because they don’t feel it’s useful, that is their right.

It was suggested that a separate build log be created so that all the interested parties could continue to follow developments and participate with comments. I think many members (including us) enjoyed following his build, so a separate build log would seem to be the appropriate course of action, like everyone else. I for one, would gladly follow such a thread.

We certainly appreciate any and all efforts by our customers to help spread the word. As a small business, we have limited resources to pursue various marketing channels, so we have to pick and choose. We are very excited that we have just closed a deal with a new distributor in Asia and are working on a very large OEM deal that would double our production. The S8S is slated for EOL, so while we want to promote all of our cases, we have to choose the ones that make the most sense.

We all have our “bad” days. I know I have had mine, so I think it’s important for all of us to accept that and move on. There is no point in ridiculing each other. It’s fine to disagree, but once acknowledged, there is no point in beating it into the ground or “making fun”. We’re here because we share a common interest and OCN is a great place for us to get together.

I have no problem with complaints or constructive criticism. It’s how we grow and getter better at what we do. What I do object to is the speculation by other forum members that we failed to communicate with a customer and were “rude” to them, because it was just that – pure speculation without any knowledge of the facts.

There is a certain level of decorum expected on a forum like OCN and it serves to make the experience more enjoyable for everyone. Let’s stick with that.

Thank you,
Jim Keating
CEO/CaseLabs
Edited by Jim-CL - 10/20/15 at 2:19pm
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post #487 of 533
I have an idea, why don’t we talk about the nice things that happened recently.


My fiancée and I sent CaseLabs six NUK orthodontically correct baby pacifiers, 0-2months, 2-4months, and 4-6months (two each) in a returned front panel package so Kevin’s newborn could use them throughout the year, and yes we made sure they were all girl colors.


Here’s another nice thing, in July CaseLabs hand assembled my S8 test bench and paid the additional shipping for a larger box themselves, I didn’t ask for it or request it, they just did it on their own.


I liked it better when everyone was happy, I wish this dumb thread had never come between us.


Now that’s two very nice things to get this thread back on a friendly path. smile.gif





.
Edited by iBruce - 10/24/15 at 4:55am
     
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post #488 of 533
I’m going to feel better if you let me apologize.

I never asked for “extensive communication” from CL ever.

Using the word extensive along with communication in italics, when I never received a single response from the ONLY mail concerning this thread did not feel right to me, was I wrong to feel that way?

I only made one attempt one email to reach CL about this thread asking whether they are ok with me continuing OR want me to stop and let the thread go, I never received a reply.

If there were indeed any complaints CL could have notified me via email or PM’d me here at OCN and asked me to create a separate build thread at any time and that never ever happened.

I am sorry if I felt so alone, but I’m not sorry for trying my best to make this a nice thread, I only thought I was helping out, views were high, a few hundred a day so I thought the community liked it, and if at any time CL wanted me to change direction or stop I would have followed their request.

I may be more passionate about my S8S and hardware in general than the average customer, but I DO NOT believe I am special in any way nor was I asking to receive any special treatment, just a response to a single email asking for direction “what to do next” is all I wanted.

And yes I believe CL should notify the sixteen to twenty tech news sites to let everyone know when white is coming back or gunmetal returning or a new chassis is releasing, more than half the companies on TechPowerUp I’ve never heard of very small companies, but they are right there promoting their products.

But you’re right it’s NOT my business, it only seems like the right thing to do, to let the news out beyond the Facebook page, am I wrong here also? If I am its only because I want CL to succeed.

If anyone is upset with me I am truly sorry I only began posting out of sheer excitement and I did in fact believe many other new S8S owners would put up photos and information and we could exchange build ideas, but that never really happened. Thank goodness Nick came in with his S8S and thank God for Ceadder for helping keep it going during the lean times. I never expected EK and AquaComputer to release so many new products back to back, I had no idea my build plans would change so dramatically, but when they did and I purchased new CL parts to accommodate a two 140mm fans and a 280mm radiator in the FlexBay swapping out the two 120mm and 240mm rad, I thought that flexibility during a build was an important “selling point” that would allow customers to make a more educated decision when buying CaseLabs. I other words they would purchase a CL instead of a CoolerMaster or Corsair or Thermaltake, because of the amazing flexibility offered by no other.

Again I am sorry if I get carried away when new products come out and being so close to PPCS makes it easy to drive over pick up and share photos and first impressions with the community, again I only thought I was helping out, was I wrong here also? I guess so.

And I do not even use the OCN55 discount code at PPCS, I always pay FULL PRICE because they are a local business, good for our local economy and they are just fantastic people, shouldn’t we always support companies we believe in? That’s all I was trying to do here in this thread.

I am sorry if I failed.
     
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post #489 of 533
Wait, mention of the s8s going end of line? Not as many sales as expected, or have they just tapered off over the months?
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post #490 of 533
Quote:
Originally Posted by WhiteWulfe View Post

Wait, mention of the s8s going end of line? Not as many sales as expected, or have they just tapered off over the months?

If I were to guess, I would think the S8S would be the top selling CL case for 2015, due to its size and the popular 8-slot and its price in the middle of the range. thumb.gif

I believe the S8 was the top selling CL for 2014.
     
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