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Finalmouse 2015 - Page 414

post #4131 of 4666
So I am really pissed at finalmouse at this point in time. I have a broken fm 2015 summer and they are refusing to replace it saying they have already sent me one. I requested they send me a new one a ways back but it was not in stock on amazon so i thought to myself well if its not in stock on amazon then they probably do not have one to send me so I never gave them my address and a fm was never sent. Now that they are back in stock im sure they will have one to send me so I asked and the guy is like hmmm it seems we have already sent a fm to this amazon order number. Now fm support is ignoring me and im really mad because 69$ is a lot for a student like me.

Here is the email convo

Just wanted to have a new fm sent out to replace my fm 2015 summer which had the front side button go out completely. I use the front button frequently and I need it to be functional.

Amazon order number .......

Mouse was purchased on .....

My address is .....

Thanks From Thomas


His response

Hello Thomas,

We have already had a replacement sent out for this order number.

Thanks,
Finalmouse Support

My response

No sir I did ask for it but I figued since it was out of stock on Amazon you would not have any to send me so I never gave adress and one was never sent. Sorry for confusion.

Thanks From Thomas

Then he decided to ignor me so I sent him another email

Sir you have not had a replacment sent out check your logs I am being 100% straight with you I have the email conversation I have both email conversations with the rep I had before and I thought i had a sensor problem but it turned out to be a mousepad issue. I then had the button issue but I opted not to have one shipped out because I thought since it was not in stock on amazon it you would not have one to ship me. Im not lying to you and im somewhat upset that you do not have proper logs to look into this. I am very upset that the rep i had before marked it as shipped and I will be warning everybody on the forums about this. I hope to get this sorted out.

Thanks Thomas Burden

Pending response

I really hope jude can step in and help me out as I know fm is trying there best but this really makes me mad at how a rep said shipped when nothing was ever shipped to me.
post #4132 of 4666
Did you keep the original e-mail conversation? Search for it and upload a picture of it to the conversation

If there support is strictly e-mail you're probably going to need a copy on your end if they don't use some type of support thing on their website. They should be able to see that they never shipped anything out to that address though.
post #4133 of 4666
Quote:
Originally Posted by ncck View Post

Did you keep the original e-mail conversation? Search for it and upload a picture of it to the conversation

If there support is strictly e-mail you're probably going to need a copy on your end if they don't use some type of support thing on their website. They should be able to see that they never shipped anything out to that address though.

I do have it and i do not have time to post now as i am leaving my study hall will post later
post #4134 of 4666
Quote:
Originally Posted by ncck View Post

Looks interesting but the sides seem flat - hopefully the scream edition has the sides more inward for a comfortable claw!

Upload some pics when you get em guys

Why would you need sides to be inward for a claw grip? How would that even matter? All I see is that if sides were inward those sides would feel very uncomfortable when palming and also forcing your fingers to be angled even when clawing or fingertipping..
post #4135 of 4666
Quote:
Originally Posted by Jonagold View Post

Why would you need sides to be inward for a claw grip? How would that even matter? All I see is that if sides were inward those sides would feel very uncomfortable when palming and also forcing your fingers to be angled even when clawing or fingertipping..

I'm confused, when you claw your fingers should be bent. If the sides are inward it's more comfortable because you don't have to bend them as much to get the same grip. It'd probably make palm feel worse - but feel better for claw
post #4136 of 4666
Quote:
Originally Posted by ncck View Post

I'm confused, when you claw your fingers should be bent. If the sides are inward it's more comfortable because you don't have to bend them as much to get the same grip. It'd probably make palm feel worse - but feel better for claw

Those edges kind of limit your finger movements and that is bad in my opinion.. Same thing you like is just what I dislike I like that the point of contact only happens with fingertips even when claw-gripping..
post #4137 of 4666
Quote:
Originally Posted by TburdzZ View Post

So I am really pissed at finalmouse at this point in time. I have a broken fm 2015 summer and they are refusing to replace it saying they have already sent me one. I requested they send me a new one a ways back but it was not in stock on amazon so i thought to myself well if its not in stock on amazon then they probably do not have one to send me so I never gave them my address and a fm was never sent. Now that they are back in stock im sure they will have one to send me so I asked and the guy is like hmmm it seems we have already sent a fm to this amazon order number. Now fm support is ignoring me and im really mad because 69$ is a lot for a student like me.

Here is the email convo

Just wanted to have a new fm sent out to replace my fm 2015 summer which had the front side button go out completely. I use the front button frequently and I need it to be functional.

Amazon order number .......

Mouse was purchased on .....

My address is .....

Thanks From Thomas


His response

Hello Thomas,

We have already had a replacement sent out for this order number.

Thanks,
Finalmouse Support

My response

No sir I did ask for it but I figued since it was out of stock on Amazon you would not have any to send me so I never gave adress and one was never sent. Sorry for confusion.

Thanks From Thomas

Then he decided to ignor me so I sent him another email

Sir you have not had a replacment sent out check your logs I am being 100% straight with you I have the email conversation I have both email conversations with the rep I had before and I thought i had a sensor problem but it turned out to be a mousepad issue. I then had the button issue but I opted not to have one shipped out because I thought since it was not in stock on amazon it you would not have one to ship me. Im not lying to you and im somewhat upset that you do not have proper logs to look into this. I am very upset that the rep i had before marked it as shipped and I will be warning everybody on the forums about this. I hope to get this sorted out.

Thanks Thomas Burden

Pending response

I really hope jude can step in and help me out as I know fm is trying there best but this really makes me mad at how a rep said shipped when nothing was ever shipped to me.

Just wanted to say that fm corrected the situation so good job on them.
post #4138 of 4666
out of curiosity, i love the ambi shape but when I tried the 2016 original classic ERGO FM, somethins feels 'different' from the sensor, feels like theres acceleration/smoothing is that just placebo using a new mouse or is there something wrong with the sensors? I came from a zowie/rival fade user
post #4139 of 4666
Quote:
Originally Posted by natshuba View Post

out of curiosity, i love the ambi shape but when I tried the 2016 original classic ERGO FM, somethins feels 'different' from the sensor, feels like theres acceleration/smoothing is that just placebo using a new mouse or is there something wrong with the sensors? I came from a zowie/rival fade user
It could be differences in the sensor implementation, not sure if zowie or ss use similar levels of filtering that fm uses, but it could also be just the shape and weight affecting your perception of how the sensor feels. Hard to say without someone like qsxcv doing some objective measurements.
post #4140 of 4666
well they claim it's using the same implementation (which i take to mean firmware/mcu + illumination)

or there's this
Quote:
Originally Posted by FinalmouseJude View Post

Edit: Also I notice a big difference between fresh Teflon and worn in Teflon. This is actually one of the biggest things for me. If the coating on the Teflon has not worn in smaller movements are much harder to make and the mouse also feels way more sensitive. Little things like this for some reason I notice well before sensor.
which could be a potential issue
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kbp v80 matias quiet silverstone sx500-lg ncase m1 v3 logitech g100s with mcu replaced by teensy2.0 
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intel 330 180gb scythe kotetsu windows 8.1 pro sony cpd-g520 
KeyboardPowerCaseMouse
logitech k120 silverstone st75f-gs nxzt h440 evga torq x5 
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allsop raindrop mobo 
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main
(15 items)
 
old
(14 items)
 
 
CPUMotherboardGraphicsRAM
4770k maximus vii impact nvidia gtx 970 crucial ballistix tactical 16gb 
Hard DriveCoolingOSMonitor
crucial mx100 noctua nh-c14 windows 7 ultimate sony cpd-g520 
KeyboardPowerCaseMouse
kbp v80 matias quiet silverstone sx500-lg ncase m1 v3 logitech g100s with mcu replaced by teensy2.0 
Mouse PadAudioAudio
allsop raindrop xl chord mojo hifiman re-600 
CPUMotherboardGraphicsRAM
i7 920 evga x58 sli le galaxy gtx 460 crucial something 3x1gb 
Hard DriveCoolingOSMonitor
intel 330 180gb scythe kotetsu windows 8.1 pro sony cpd-g520 
KeyboardPowerCaseMouse
logitech k120 silverstone st75f-gs nxzt h440 evga torq x5 
Mouse PadAudio
allsop raindrop mobo 
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