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Problem with memory slot? Gigabyte Z97X SOC Force

post #1 of 10
Thread Starter 
Hello people.

One step before RMA-ing my Z97X SOC Force, I thought to post a question here because perhaps what I face can be resolved without having to RMA this board.

The facts:

- Clean Windows 7 64 bit installation (performed on Optimized Defaults), BIOS F6.

After finishing with the installation, I tried to load my RAM's XMP profile(s). It does not start. It loops infinitely, stuck on POST and I have to shut it down, load Optimized Defaults = RAM at 1333MHz, to POST, and boot in Windows.

I've tried:

1st and then 2nd stick on DDR3_1 slot, XMP works
1st and then 2nd stick on DDR3_3 slot, XMP works
1st and then 2nd stick on DDR3_2 slot, XMP doesn't work - stuck on POST.

I've also tried with both sticks, 16GB. on slots 1 and 3, XMP works.


DDR3_2 slot works when RAM is running at 1333

When both orange or black slots are populated and I'm trying to run any XMP profile, or even set my RAM manually at 1866, 8-9-9-24, 2T , 1.6V, it cannot even enter into the BIOS. It loops infinitely on POST and the last error code I was able to see was 4F. Then it quickly shows b6, I think, it shuts down and it starts all over again...


What do you think is the problem? Is it something that has to do with software or should I RMA this motherboard?

My RAM has worked in the past, like 20 days ago, without any problem on this SOC Force motherboard. Also, until yesterday I had it installed on my other mobo, the Maximus Hero VII, running its XMP profiles without any issue.

I honestly do not know what happened, all of the sudden, with this DDR3_2 slot, of this mobo!

Thank you.
Edited by LostParticle - 12/29/14 at 6:22am
    
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post #2 of 10
Thread Starter 
Guys, anyone?

I've disconnected everything and plugged one of my monitors in the iGPU. Still the same.

Why aren't my XMP profiles working, all of the sudden, neither on the 2 orange slots nor on the two black ones? In addition, when I place a single stick (8 GB) on each slot, besides the DDR3_2 slot, the XMP works. DDR3_2 orange slot does not work at 1866.

Everything works normally with all 16GB (2 sticks) when I run it at 1333.

Is this a problem of the motherboard or something else?

I repeat that this same RAM was functioning perfectly until yesterday on my Hero VII board, and also like 2 weeks ago, on this SOC Force board.
    
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post #3 of 10
First thing I would do is to update the BIOS on the SOC Force to the latest version.

Try running MemTest86+ on the RAM DIMMs to see if they are working. Do it both on the Hero and the SOC Force.

Also test which slot is broken. Try 1 and 3, then 2 and 4 on the boards with both DIMMs to see if XMP works. It is probably slot 3 though as you note.

Finally, try overclocking the RAM manually and setting the timings yourself.

If all of the above fail, then most likely you have a bad DIMM slot and you will have to RMA the Gigabyte board. If the RAM doesn't work on both motherboards, then it's probably a bad DIMM, so you'll have to RMA that instead.
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post #4 of 10
Thread Starter 
Hello, and thank you for your reply.

My SOC Force is faulty. I have tried a few things, not everything you have suggested... I think there is no need to try all of these things. This motherboard has worked in the past with this specific RAM kit -certified for the SOC Force by G.Skill, by the way- and there is no reason for it to not work on its XMP profiles any more, except if the motherboard has become faulty, all of the sudden...

I have not tried everything but I have tried a few things:

- BIOS F6, the latest official, was already flashed but I have flashed it again. The memory sticks were (are) installed in slots 1 and 2, the orange ones. The XMP profiles do not work. It cannot boot, it does not enter the BIOS, it just loops endlessly shutting itself down, in the way I already described. Then I press the power button, shut it down, then I press clear CMOS or even CBAT, and it starts normally. But my RAM runs at 1333MHz, of course.

The only thing I can think of, is that one or more ram slots were about to die, and now they have died. The problem was there on the motherboard, hidden, and now it appeared.

I opened this topic because perhaps someone had a similar experience with a Gigabyte or another motherboard. It is weird that it works at 1333 but it cannot even boot into BIOS when ram is set at 1866, manually or via XMP.

I will now install the system back on the Hero VII - thank God I already have an SSD with Windows + drivers installed for that board- and then I will memtest my RAM on the Hero. I don't think I will find any problem with my RAM, though.

Thanks.
Edited by LostParticle - 12/30/14 at 4:11am
    
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post #5 of 10
Thread Starter 
I've installed Windows, Office 2013 and the rest of my software on my Hero VII using my RAM's XMP profile_1, during the entire installation process. Everything went great. I had absolutely no problem. This proves that my RAM has no problem but I will most probably memtest it, one of these days. I will RMA the SOC Force.

Thank you.
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post #6 of 10
Thread Starter 
Regarding this topic I'd like to ask one more question:

- Is it possible that the problem I have described is happening due to motherboard's bent pins? Can bent pins cause something like this? Specifically, the DRAM to function flawlessly at 1333 MHz but to not even boot into the BIOS, to intermittently restart, when set at 1866?

Thank you.
Edited by LostParticle - 1/8/15 at 1:29am
    
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post #7 of 10
I'm not really sure about bent pins and RAM only working partially.
But from how you described testing the memory earlier and Slot 2 not working it sounds like that memory slot is damaged.

I could be wrong but I don't think a single CPU pin would make specific memory slot no longer function. I'd imagine it would have a bigger effect on the CPU using all of the available memory. Which again leads me to believe that the slot is the issue.

Perfectly fine to only use 3 of the Memory slots, although not the most ideal.
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post #8 of 10
Looks like I'm not the only one with issues w/ their SOC Force, mine crapped out yesterday after a re-boot after updating linux. Would just power cycle and not even post to BiOS under either BiOS, can't be bent pins as my setup has been up and running since July. I've already sent in a request for RMA to Gigabyte as well just waiting to hear back from them on where I need to send my Mobo, really sucks was a great board up until yesterday.
 
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Seagate Barracuda 2TB Samsung 840 Evo 1TB (RAID 0) Samsung 840 Evo 1TB (RAID 0) LG GP65NS60 
CoolingCoolingCoolingCooling
EKWB Supremacy EVO Acetal-Copper Bitspower D5 / MCP655 Mod Kit V2 - Black Sparkl... EK ZMT Tubing 3/8 x 5/8 Noctua Redux 120mm  
CoolingCoolingCoolingCooling
EKWB FC1080 GTX Nickel Acetal Silverstone 8 way PWM fan hub Noctua iPPC 120 2000rpm EK D5 Vario 
CoolingCoolingCoolingCooling
Aquacomputers Aqualis Pro Alphacool VPP655 Bitspower BP-2D5TOPP-BK Dual D5 Mod Top (POM Ve... XSPC EX360 
CoolingCoolingOSOS
Aquacomputer kryoM.2 evo PCIe 3.0 x4 Adapter fo... Bitspower D5 / MCP655 Mod Kit V2 - Black Sparkl... Windows 10 Education 64bit Ubuntu 14.04LTS (Mate Mod) 
MonitorMonitorKeyboardPower
Asus VS238H @ 75hz Acer XF270HU Cooler Master CM Storm QuickFire TK (Cherry MX-... CoolerMaster v850 
CaseMouseMouse PadAudio
InWin 303 Black Fnatic Flick G1 Steel Series QcK+ Altec Lansing ACS22 
AudioAudioOtherOther
Steel Series Siberia 200 (v2) Sound Blaster Z CableMod Widebeam RGB LED kit (x2) CableMod White & Black Sleeved Cable extension kit 
CPUMotherboardGraphicsRAM
i7 6850k ASRock x99 Taichi EVGA GTX 1080 SC (2113/5056) CORSAIR DOMINATOR Platinum 16GB (4 x 4GB) 288-P... 
RAMRAMHard DriveHard Drive
CORSAIR DOMINATOR Platinum 16GB (4 x 4GB) 288-P... CableMod Black Dominator Light bar kit x 4 Samsung 960 EVO 500GB (Windows 10 Eductaion Drive) Samsung SM951 256GB m.2 (Linux Ubuntu 14.04 LTS... 
Hard DriveHard DriveOptical DriveCooling
Samsung 840 EVO 1TB (RAID 0) Samsung 840 EVO 1TB (RAID 0) LG UH12NS30 BluRay  EKWB Supremacy EVO Acetal-Copper 
CoolingCoolingCoolingCooling
VPP655 D5 VPP655 D5 Bitspower BP-2D5TOPP-BK Dual D5 Mod Top (POM Ve... Bitspower D5 / MCP655 Mod Kit V2 - Black Sparkl... 
CoolingCoolingCoolingCooling
Bitspower D5 / MCP655 Mod Kit V2 - Black Sparkl... Bitspower C47 Fittings Bitspower None Chamfer Brass Hard Tubing OD12MM... Custom Reservior 
CoolingCoolingOSMonitor
EKWB FC1080 GTX Nickel Acetal EKWB PE360 Radiator Windows 10 Education 64bit ACER XF270HU (main monitor) 
MonitorKeyboardPowerCase
Acer K272HUL (streamer monitor) Cooler Master Quickfire TK Cherry MX-Browns Seasonic SS-760XP2 Parvum M1.0 
MouseMouse PadAudioAudio
Zowie EC1-A Special Edition White Glorious PC Gaming Race XXL Sound Blaster Zx Pioneer VSX-520 
AudioAudioOtherOther
Polk Audio Monitor 40 Klispch k100-sw ModOne Custom Sleeved extensions CableMod Widebeam LED RGB 60cm (x3) 
CPUCPUMotherboardGraphics
E5-2680 v2 E5-2680 v2 ASRock EP2C602 SSI EEB Server Motherboard Dual ... EVGA GTX 960 
RAMHard DriveHard DriveHard Drive
Crucial Ballistix Sport 64GB DDR3 1866 Samsung 840 Pro 256GB Seagate Barracuda Pro 2TB Seagate Barracuda Pro 2TB 
Hard DriveCoolingCoolingCooling
Seagate Barracuda Pro 2TB EKWB Supremacy EVO Copper/Acetal x 2 EKWB PE360 EKWB PE240 
CoolingOSMonitorKeyboard
EKWB D5 Windows 10 Education 64bit LG 55" OLED55B7A  CoolerMaster QuickFire TK MX-Blues 
PowerMouseMouse PadAudio
Corsair 750HXi Fnatic Flick G1 SteelSeries QCK+ Sound Blaster SB Z 
AudioAudioAudio
Pioneer VSX-520 Polk Audio Monitor 40  Klipsch KW-100 Subwoofer 
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post #9 of 10
I had the same issue with my UD5H, but that was due to 2 bent cpu socket pins. Current I still can't reliably boot into windows after bending them back.

I feel as if I should have read this thread before purchasing gigabyte.
post #10 of 10
Gigabyte usually has fantastic boards.
Rig 2.0
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CPUMotherboardGraphicsRAM
i7 3770k Asus P8Z77-V EVGA GTX780 SC ACX Samsung DDR 3 (2 DIMMS) MV-3V4G3D/US 
Hard DriveHard DriveOptical DriveCooling
Samsung 830 SSD WD Caviar Black Asus DVD/RW Xigmatek s-1283 HDT (Air Cooling) 
CoolingCoolingOSMonitor
Scythe Slipstream 1200RPM (x2) Antec 140mm + Antec 120mm + Xigmatek 120mm (x2) Win 7 64bit Acer S243HL bmii - 24" 
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Corsair TX750 Corsair Carbide 300R MX 518 Auzentek X-Fi Forte 7.1 
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Rig 2.0
(16 items)
 
  
CPUMotherboardGraphicsRAM
i7 3770k Asus P8Z77-V EVGA GTX780 SC ACX Samsung DDR 3 (2 DIMMS) MV-3V4G3D/US 
Hard DriveHard DriveOptical DriveCooling
Samsung 830 SSD WD Caviar Black Asus DVD/RW Xigmatek s-1283 HDT (Air Cooling) 
CoolingCoolingOSMonitor
Scythe Slipstream 1200RPM (x2) Antec 140mm + Antec 120mm + Xigmatek 120mm (x2) Win 7 64bit Acer S243HL bmii - 24" 
PowerCaseMouseAudio
Corsair TX750 Corsair Carbide 300R MX 518 Auzentek X-Fi Forte 7.1 
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