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Please help need advice (and motherboard recommendation) for faulty kit

post #1 of 4
Thread Starter 
Hi all,

I just had a quick question for you. I bought a kit on P.C. kit on black Friday for my parents for christmas and I built it with my dad after I gave it to them. However, to my dismay, it didn't post and I was really upset as it seems like the reason may be very stupid.

The kit included:
- Intel Core i3-4150 Processor
- Asus H87M-Plus/CSM Motherboard - MicroATX, LGA1150, Intel H87 Express Chipset
- 4GB ddr3 ADATA RAM
- Cougar Spike Mini Gaming Tower
- Ultra LSP Series V2 650-Watt Power Supply - ATX

So I put it together and used an HDD from their previous P.C. (Which already had a copy of Windows 8 on it), and tried booting. I didn't get anything. Everything seemed to be on. Mobo lights were on, pc fan was running, no error lights on the mobo (I tried clearing cmos, etc. everything per the mobo manual). I wondered if it was because this was a gaming setup and I didn't have a gpu? But the mobo seems to have an integrated graphics processor so i ruled that out (I never had to build a p.c. without a gpu as i have always had one in my builds).

I started googling around and the only thing that I could find is that some people had the same problem when the bios version on the mobo is not compatible with the processor. ***? If that is the case that means I got sold a kit that isn't even compatible with itself?

Usually if there is an error I would expect to at least see something on my screen, but nothing, just black. So I was frustrated as I couldn't seem to find any other explanation other then the bios issue.

So my questions:

#1. Anyways, needless to say I returned the motherboard but I'd still like to get it to work... Does any1 know a similar mobo that I can buy that would not have this issue? or would be compatible with the processor??

#2. I did this all within the period of a day or two that I had off, and when I disassembled the mobo to return it, I accidentally got a smidge of thermal paste on one corner of the mounting pins on the bottom of the cpu. I used an ear cleaner to get most of it off, but has that happened to any1 before?


Any advice would be appreciated.
Thank you very much,
post #2 of 4
The board has a chance to be shipped with a BIOS that is able to use a Haswell SKU.
What thermal paste did you use? If it was electrically conductive, it could have killed the board/CPU.
The HDD would need to be formatted as the OS that is on it currently will probably cause constant BSOD's due to compatibility issues from drivers and underlying causes. If that previous PC was an OEM, it's copy cannot be used for this custom built.

EDIT: That PSU appears to be very bad. I would either return it, or throw it away.

EDIT: All 8 and 9 series boards support Haswell. I was thinking of Devils Canyon for some stupid reason.
Edited by AcEsSalvation - 1/10/15 at 12:02pm
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post #3 of 4
Thread Starter 
Quote:
Originally Posted by AcEsSalvation View Post

The board has a chance to be shipped with a BIOS that isn't able to use a Haswell SKU.
What thermal paste did you use? If it was electrically conductive, it could have killed the board/CPU.
The HDD would need to be formatted as the OS that is on it currently will probably cause constant BSOD's due to compatibility issues from drivers and underlying causes. If that previous PC was an OEM, it's copy cannot be used for this custom built.

EDIT: That PSU appears to be very bad. I would either return it, or throw it away.

Thank you for the reply.

The thermal paste was insignia. And the thermal paste issue came after the issue of it not posting. It was when I was disassembling everything to ship the mobo back, which I did.

Yes the HDD is from a previous OEM Dell machine. I didn't know that, so I guess I will have to get a new HDD or SSD for them, that's not a huge issue though. But even if it wasn't compatible though, you wouldn't just get a black screen right? It would at least post, correct?

Per chance are there any mobos out there that I could buy that would have a compatible bios version?
post #4 of 4
Quote:
Originally Posted by xxxlun4icexxx View Post

Yes the HDD is from a previous OEM Dell machine. I didn't know that, so I guess I will have to get a new HDD or SSD for them, that's not a huge issue though. But even if it wasn't compatible though, you wouldn't just get a black screen right? It would at least post, correct?
You can format the HDD and use that still. The os that is currently on that HDD won't work. And yes, it would post and more than likely BSOD during Windows booting. I was only stating that to let you know you need another copy of Windows.
Quote:
Originally Posted by xxxlun4icexxx View Post

Per chance are there any mobos out there that I could buy that would have a compatible bios version?
Any 9X series motherboard: Z97 and H97. However, recently produced 8 series will work as well.

So, I've derped out here a little bit. The board should work with your chip straight out of the box with no BIOS updates needed. I'm not sure what I was thinking...

We now have a bit of a different list of possible issues:

  • Bad board
  • Bad CPU
  • Bad RAM
  • Bent pins
  • Bad PSU
If it's a bad board or bent pins, good luck with ASUS RMA. Try using the retailer's return service. You can test the RAM by putting it in the other machine you have. If it's a bad chip... not sure what you can do to test that. Is the other machine Haswell-based? And if it's the PSU... which I doubt at this point, you need to exchange anyway.
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Seagate 1TB (ST1000DM003 9YN162) Seagate 2TB (ST2000DM001 1CH164 Trion 150 960GB Some LG Blu-Ray 
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Hard DriveCoolingOSPower
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CPUMotherboardRAMOptical Drive
i7-960 Gigabyte X58 ADATA 2x2GB 1600C9 1.65V-1.5V Generic DVD 
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Corsair Carbide 400R Generic 
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Primary
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Secondary
(9 items)
 
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CPUMotherboardGraphicsRAM
Ryzen 7 1700 ASUS Pro x370 Prime Gigabyte Windforce 1070 GSkill 3000MH C15 1.35V 
Hard DriveHard DriveHard DriveOptical Drive
Seagate 1TB (ST1000DM003 9YN162) Seagate 2TB (ST2000DM001 1CH164 Trion 150 960GB Some LG Blu-Ray 
CoolingOSMonitorMonitor
Noctua D14 Windows 7 Profession 64bit Acer V246HL Acer G245HQ 
MonitorKeyboardPowerCase
ASUS MX25AQ Logitec G710+ Rosewill Capstone 450W Cooler Master Haf XB EVO 
MouseMouse Pad
Roccat Lua My table 
CPUMotherboardGraphicsRAM
AMD FX 8350 ASUS Sabertooth 990FX EVGA 560TI ADATA 4x2GB 1600C9 1.65V-1.5V 
Hard DriveCoolingOSPower
Some 2.5in 1TB drive Stock Windows 7 Home Premium 64bit Corsair TX850 
Case
Cooler Master HAF 
CPUMotherboardRAMOptical Drive
i7-960 Gigabyte X58 ADATA 2x2GB 1600C9 1.65V-1.5V Generic DVD 
CoolingOSMonitorKeyboard
Asetek 510LC Linux with pfSense in VM Some generic 1280x1024 Generic 
CaseMouse
Corsair Carbide 400R Generic 
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