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post #4331 of 6126
Quote:
Originally Posted by Stangs55 View Post

Update from Acer in our thread on their forums here:
http://community.acer.com/t5/Predator-Discussions/MULTIPLE-Problems-with-New-X34/td-p/390434/highlight/false/page/4

Hi All,

So as planned, I wanted to take a moment and update everyone on where we’re at, what we’re doing and what our current plans are. Our primary focus is to identify the root cause issue related to the right half of the screen not turning on as some of you have demonstrated (we’ll address other concerns, but I hope they are concentrated in Stangs55’s device). I was able to put together the topics brough up here and I’ve sent those off to our Engineers. We have teams in Taiwan and the U.S. working together on the issue. Tomorrow, I am going to be able to spend some time assisting our engineers locally as we have a number of X34s routed here to Temple where testing and screening has begun.

Our next steps obviously depend on what we find from our current testing. If we are able to duplicate the issue on most or all of the devices, it gives us more to work with here, and I’ll update accordingly with that progress. If we don’t run into the same issues, we’ll validate steps, and reach out to some of you in an attempt to do some quick swaps. This will put known good units in your hands quicker, and get us defective samples that will allow us to get this corrected across the board.

I am subscribed to this thread, so I’ll see any responses posted and I’ll be checking in several times a day. Again, I personally understand the concerns as it related to time and having the option to perform an RMA with your retailer are significant issues. This continues to be a top priority and we are committed to resolving this and minimizing the impact on you.

Thanks,
Cory

So are they still shipping, or did the put a hold on them until this is resolved?
post #4332 of 6126
I'm not going sit here and argue with someone who is blatantly wrong and is trying to start a fight with passive aggression. A lot of people ignore facts and I don't care. Its best for me to let yourself look stupid and let people get a good laugh that do know what they are posting about.
post #4333 of 6126
Temple? what state? If its texas I will go down there and crack some skulls.
post #4334 of 6126
ewwww I don't wana send them my monitor.... they will never exchange for blb and you will have to settle with the ONE you get..

If I get a replacement from acer, I want in writing that I can return it if it has excessive BLB or dead pixels or doesn't reach 100hz
post #4335 of 6126
Quote:
Originally Posted by funfordcobra View Post

Temple? what state? If its texas I will go down there and crack some skulls.

I was wondering that too smile.gif

Greatest country in the world smile.gif Temple is just 2 hours from me...
post #4336 of 6126
Quote:
Originally Posted by Stangs55 View Post

Update from Acer in our thread on their forums here:
http://community.acer.com/t5/Predator-Discussions/MULTIPLE-Problems-with-New-X34/td-p/390434/highlight/false/page/4

Hi All,

So as planned, I wanted to take a moment and update everyone on where we’re at, what we’re doing and what our current plans are. Our primary focus is to identify the root cause issue related to the right half of the screen not turning on as some of you have demonstrated (we’ll address other concerns, but I hope they are concentrated in Stangs55’s device). I was able to put together the topics brough up here and I’ve sent those off to our Engineers. We have teams in Taiwan and the U.S. working together on the issue. Tomorrow, I am going to be able to spend some time assisting our engineers locally as we have a number of X34s routed here to Temple where testing and screening has begun.

Our next steps obviously depend on what we find from our current testing. If we are able to duplicate the issue on most or all of the devices, it gives us more to work with here, and I’ll update accordingly with that progress. If we don’t run into the same issues, we’ll validate steps, and reach out to some of you in an attempt to do some quick swaps. This will put known good units in your hands quicker, and get us defective samples that will allow us to get this corrected across the board.

I am subscribed to this thread, so I’ll see any responses posted and I’ll be checking in several times a day. Again, I personally understand the concerns as it related to time and having the option to perform an RMA with your retailer are significant issues. This continues to be a top priority and we are committed to resolving this and minimizing the impact on you.

Thanks,
Cory

Time to start the QC process! Now seems like the right time to begin testing...
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CPUMotherboardGraphicsRAM
2600k@4.4 Asrock Z68 Extreme 4 7950 X 2 @ 1175/1600 8GB Crucial DDR3 1600 
Hard DriveHard DrivePower
256GB PLEXTOR SSD 2 x 1TB WD STORAGE Seasonic gold 1050 
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post #4337 of 6126
Quote:
Originally Posted by latexyankee View Post

Time to start the QC process! Now seems like the right time to begin testing...

haha, well, better late then never smile.gifrolleyes.gif
post #4338 of 6126
Ok so it is temple texas. I am 2 hours away from there. I asked Corey if I can make an appearance to help or return my monitor. Also handpick my replacement. Get a linus prepped monitor maybe.redface.gif
post #4339 of 6126
Quote:
Originally Posted by funfordcobra View Post

Ok so it is temple texas. I am 2 hours away from there. I asked Corey if I can make an appearance to help or return my monitor. Also handpick my replacement. Get a linus prepped monitor maybe.redface.gif

I'd be very interested to see if they let you do that.

Also, you seem to have been following this very intently. Is everyone's monitor having the backlight issue or is it not all?
post #4340 of 6126
Quote:
Originally Posted by Crookid View Post

Seems like a lot of people are liking the monitor aside from some issues common with new tech.

Those trying to justify not purchasing it because they either can't afford it or because they don't want to spend so much money should probably lay off the statement about whether or not people need 100Hz, G-sync and/or UW.

There are always going to be ppl who want to try to bring ppl down for choosing to buy things like this by trying to rationalize their point of view why nobody should buy it. It's too expensive, it's not fast enough, it's defective, it's Acer not Asus, the list goes on and on. Fact is it's what is called good ole fashion jealousy and those ppl have to some how vent it out to make themselves feel better while the rest of us are either annoyed or just ignoring them.
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