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Serious FPS drops in games. Specifically FFXIV. Unsure what to do?

6K views 31 replies 9 participants last post by  djriful 
#1 ·
Edit: Problem seems to have been fixed by resetting BIOS to its defaults. 10 fps went to 60.

First, I'm not super tech savvy so if this is in the wrong thread or something I apologize.

Hi I'm playing FFXIV: A Realm Reborn with a friend of mine and she just bought this computer off of amazon: http://www.amazon.com/Six-Core-3-5GHz-Windows-Desktop-Computer/dp/B00K1FA928/

She's experiencing serious framerate issues (getting around 5-10 while idling, 20 if lucky but it never stays there) and I refuse to admit that this is normal. There has to be something wrong. After posting a thread on the FFXIV reddit we concluded that there was an issue and it wasn't game related, and I was told to come here.

http://www.reddit.com/r/ffxiv/comments/2vy4a4/friend_has_decent_rig_cant_play_due_to_horrible/ This is the thread that was posted on that forum.

Neither of us is very tech savvy, and she's afraid to do a lot of things so instructions may need to be broken down but can somebody please help with this issue? We just wanna play the game, lol.

A few people mentioned that maybe the CPU cores aren't being used properly, or that the system is running off of the radeon 3000 when it should be using the 7770.

Thanks for any help or suggestions.
 
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#4 ·
Are all the settings on Low? Recommend gpu for that game is Radeon 7950/GTX 660 which are much stronger than 7770, especially the 7950 from AMD. With 7770 you're looking at a mix of low/medium setting at 720p (maybe 1080p) with roughly high 20-30 fps at most.
 
#5 ·
Run this bench.



Too bad the bench does not allow crossfire.
 
#6 ·
Quote:
Originally Posted by djriful View Post

When she gets back to her computer, start checking the GPU-Z and post those screenshots here.




Quote:
Originally Posted by Marc79 View Post

Are all the settings on Low? Recommend gpu for that game is Radeon 7950/GTX 660 which are much stronger than 7770, especially the 7950 from AMD. With 7770 you're looking at a mix of low/medium setting at 720p (maybe 1080p) with roughly high 20-30 fps at most.
Even all settings on as low as they can possibly go we can't get the game to a 20 fps state.
Quote:
Originally Posted by damric View Post

Run this bench.



Too bad the bench does not allow crossfire.
Bench score is 5596 and 2000 is supposed to be playable.
 
#8 ·
Quote:
Originally Posted by Poisoner View Post

CPU-Z shows a low core speed, are you getting thermal throttling? Maybe try removing all power savings options in UEFI.
I don't think either of us knows how to do that, what is UEFI?

It might not matter at this point because she keeps getting blue screened crashes, she just sent the computer back for repairs because of this and she got it back last night and its still blue screening.. I'm pretty sure they said they replaced her motherboard but that doesn't seem to be helping so who knows what's gonna happen now lol.
 
#10 ·
Quote:
Originally Posted by Cyro999 View Post

Yea ~1.4ghz isn't normal operating speed. CPU heatsink is probably not on properly unless it's a software problem. You can see easily if it's throttling by checking CPU temperatures with some program, i'm not sure what's best to use for FX CPU's
Do you think a problem like this could be related to blue screen crashes or would that be a totally different problem? I think we're just going to try and get a refund at this point since the thing is obviously just broken and they've already "fixed" it once.
 
#12 ·
I see the problem that the CPU is running at 1.4Ghz... something is on low power mode or throttle as above said.

I highly suggest that you should return that lemon desktop while that receipt is still fresh. Problem with brand new is not a good sign even it is fixable the risk is too high. Let us find you a good one or even build one easily, all you need to step by step.

I know she can't wait to play games, but having problem is even worse. Much more down time.

We also need to know what local computer store you have nearby. You said she returned to store, what store is that?
 
#13 ·
Quote:
Originally Posted by djriful View Post

I see the problem that the CPU is running at 1.4Ghz... something is on low power mode or throttle as above said.

I highly suggest that you should return that lemon desktop. Let us find you a good one or even build one easily, all you need to step by step.

We also need to know what local computer store you have nearby. You said she returned to store, what store is that?
Oh she didn't return it to the store, she had to ship it back to them AND they made her pay shipping to return it. She bought it straight off of amazon (the one in the link).

She's going to try and get her money back and if so the budget would be around 700.00 to buy something that can run Final Fantasy well. Building isn't really an option because I'm not there to do it for her and she refuses to fool with it, although I think it's probably possible to find something that can run FF14 on a 700.00 budget even if its pre-built.
 
#15 ·
Quote:
Originally Posted by StillGinger View Post

Do you think a problem like this could be related to blue screen crashes or would that be a totally different problem? I think we're just going to try and get a refund at this point since the thing is obviously just broken and they've already "fixed" it once.
It probably could be. Just check the CPU temperatures and if they're bad, remount the heatsink. They can quite easily get knocked partially off during shipping i'd imagine.
 
#16 ·
Quote:
Originally Posted by djriful View Post

By all mean, what stores she has access to? Who is making the purchase?

Amazon
NCIX
TigerDirect
Newegg
Anything online is fine, although keep in mind that shipping (In the US) will have to be part of the budget. I won't be making the purchase I'm just helping an online friend.
They're kind of in the middle of nowhere so no local stores although there is a bestbuy an hour away.
Quote:
Originally Posted by Cyro999 View Post

It probably could be. Just check the CPU temperatures and if they're bad, remount the heatsink. They can quite easily get knocked partially off during shipping i'd imagine.
I know its kind of silly but anything that involves fixing, reattaching parts or opening it up just really isn't an option at this point. I'll have her check the CPU temps.
 
#18 ·
Quote:
Originally Posted by Cyro999 View Post

It probably could be. Just check the CPU temperatures and if they're bad, remount the heatsink. They can quite easily get knocked partially off during shipping i'd imagine.
Quote:
Originally Posted by djriful View Post

Please do so for CPU temp. My other suspect is the motherboard BIOS settings.


This is her Core Temp reading, which is super confusing to me because I don't know why it looks like that since mine looks like this?

 
#20 ·
Quote:
Originally Posted by djriful View Post

I really hope some FX users can chimp in and help out with the BIOS setting that guess it would be the issue need a clear BIOS reset to default settings.

As it's look like someone is messed with the computer before selling it.
Yeah, something crazy is going on. Her CPU is running at 40% with final fantasy closed and the literally only program running on her computer is skype. With Final Fantasy open her CPU is running at like 93% under her resource monitor.

Do you think just simply resetting bios to default settings my help? We can probably handle that if there is an option in bios to do so.
 
#21 ·
Quote:
Originally Posted by StillGinger View Post

Yeah, something crazy is going on. Her CPU is running at 40% with final fantasy closed and the literally only program running on her computer is skype. With Final Fantasy open her CPU is running at like 93% under her resource monitor.

Do you think just simply resetting bios to default settings my help? We can probably handle that if there is an option in bios to do so.
The trick is to figure out why the CPU is downclocking to its lowest state (1400mhz)
Something's seriously going wrong here, it's either overheating due to poor cpu cooler mount or something else, or a bios thing. But I'd guess it's temperature.

edit: also I don't think the game itself is able to 100% load all the cores at once, even at the low clocks. Maybe some background software/virus?
 
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#22 ·
Quote:
Originally Posted by Tivan View Post

The trick is to figure out why the CPU is downclocking to its lowest state (1400mhz)
Something's seriously going wrong here, it's either overheating due to poor cpu cooler mount or something else, or a bios thing. But I'd guess it's temperature.
If its temp then that's kind of SOL without sending it back to the company... again. And since they didn't figure it out last time they probably won't this time either. I'm going to have her try resetting bios to factory defaults and cross my fingers. If that doesn't help I'll see if she can just get a return and buy something else within her budget.
 
#23 ·
Menu ~ type power change to high performance power plan. 7770 is pretty weak that FPS drop will happen, with a 7990 I can drop to as low as 20FPS when there are loads and loads of people. FFXIV is heavily CPU bound too which the FX-6300 is not the best for single core. Honestly why MS uses power plans still for desktops is beyond me, but ive seen core speed limiting due to it.

I never saw this issue with 7870 and 6300
 
#24 ·
7770 shouldn't be as much of a problem, I had the game run fine (not amazing FPS but very consistent) in the FF14 beta on one, at 1080p.

@OP maybe get Process Explorer and look what process is causing all the CPU load, if you cant find anything in Task Manager.
 
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#25 ·
Quote:
Originally Posted by Feyris View Post

Menu ~ type power change to high performance power plan. 7770 is pretty weak that FPS drop will happen, with a 7990 I can drop to as low as 20FPS when there are loads and loads of people. FFXIV is heavily CPU bound too which the FX-6300 is not the best for single core. Honestly why MS uses power plans still for desktops is beyond me, but ive seen core speed limiting due to it.

I never saw this issue with 7870 and 6300
Yeah I'm not expecting 60fps in towns, I'm not even expecting 30 or 40. But she's getting ranges of 5 and 15 fps in mist with nobody around, so that can't be right.
 
#26 ·
You can easily build a
Quote:
Originally Posted by StillGinger View Post

Yeah I'm not expecting 60fps in towns, I'm not even expecting 30 or 40. But she's getting ranges of 5 and 15 fps in mist with nobody around, so that can't be right.
The 1GB VRAM of the GPU is one of the limiting factors alongside the downclocking of the FX chip. Something much faster can be built, shipped for same total/less overall. I would recommend she return it and demand they cover return as it is defective, no default BIOS is that aggressive and it does not seem like thermal throttling.
 
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