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r9 280x crash to black screen

post #1 of 12
Thread Starter 
Hello,

I think my card has just had enough but I thought I would post here to see what others think.

XFX R9 280x (known to be problematic cards - or at least the one with most problems out of all the R9 280x cards available).
core i7-950 (currently underclocked to 2.7ghz in an attempt to resolve this issue)
6gb triple channel kingston hyper-x 2000mhz ram (running at 1600mhz to try and resolve this issue)
Asus p6x58d-e motherboard
840evo ssd os drive plus a bunch of hdd's for data

So the problem i am getting is generally not during load, generally the card is at idle, with lowish temps - the card idles down to 300mhz core clock and will still crash in this state.
The crashes i get are straight to black screen, computer is still running (fans still running, keyboard still powered etc).
30-40% of the crashes occur before windows even starts, sometimes during POST, sometimes just after the windows logo before getting to the welcome screen (or during transition from windows logo to welcome screen).

I have msi afterburner running, have downclocked the gfx card to 900mhz core clock and 1200mhz ram (from 1080/1550)

CPU temps sit around 40 on idle
GPU temps around 36-40 on idle (VRM temps around the same 40 ish)

I've gone back to 13.12 drivers, i haven't touched the bios on the card, and have never overclocked it past what it was out of the box.

I guess I'm curious if anyone else has had this problem, and maybe if there's a way i can get a hacked bios that will run this card significantly slower so i can get a few more months of life out of it before having to replace it with something like a GTX750.

I usually have two monitors plugged in (main computer monitor has only hdmi input, so i have that plugged into a HDMI to miniDP adapter into one of the miniDP ports on the card) and a TV which is plugged into the HDMI port so i can use the tv speakers.

While i have been having these problems i have had just the computer monitor plugged in (tried it in the hdmi port and the mini dp port with the adapter.) and still had the problems occur.

I'm pretty sure the graphics card is at fault, but if anyone thinks it could be something else, I'd like to hear any theories before i go buy a new card.

The fact that I'm getting the black screens before windows begins to load makes me think it is not driver related. However, the majority of the crashes occur after windows begins loading, with most of them happening just before the welcome screen, or just after loggin on (2-3 seconds after desktop appears).
post #2 of 12
underclocking the cpu and ram do not indicate right away that they are 100% stable. underclocking till some extent can cause instability.

Instead of underclocking your CPU and RAM, i would recommend you to run them at default bios settings. this way you know for sure that the cpu, ram are in a stable state before working on your graphics card. I would suggest you do that first, do some testing with the default bios settings to see if there are any changes.

If you do have any other cards around, even if you have any in other systems, its best to grab these cards and use them to verify that your system is stable. so remove your current card, replace it with any other card you have around for troubleshooting purposes and see if your system would run without crashing then.

if your system keeps crashing with a different card installed, that would indicate to you that your card is not at fault, and there might be something wrong with your system.

if your system did not crash, you will know that your card is at fault and there has to be something wrong with that 280x.

I hope this gives you an idea on what to do / your next step. good luck thumb.gif
post #3 of 12
I would say it's most likely dead but two other possibilities are:

1. Maybe the graphics chip is overheating, check the heat sink and fan are mounted properly and that the fan is free of dust.

2. Make sure the power supply can handle the card as well as the rest of the system (rated watts) and that it is still going strong. I have seen a number of PSU's die and have heard that unstable power from a supply on it's way out can cause video problems, crashing and other issues.

I have had cards just refuse to work (no video etc) with a supply that is too small, though if this has started happening suddenly it's more likely to be a problem with the card itself.

Just a few ideas anyway, though it sounds like the card might be at fault, maybe try another card if you have one around and see what it does! biggrin.gif

Good luck! thumb.gif
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post #4 of 12
drivers rolleyes.gif

do a fresh install. trust me thumb.gif
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post #5 of 12
Thread Starter 
Quote:
Originally Posted by Boyd View Post

underclocking the cpu and ram do not indicate right away that they are 100% stable. underclocking till some extent can cause instability.

Instead of underclocking your CPU and RAM, i would recommend you to run them at default bios settings. this way you know for sure that the cpu, ram are in a stable state before working on your graphics card. I would suggest you do that first, do some testing with the default bios settings to see if there are any changes.

If you do have any other cards around, even if you have any in other systems, its best to grab these cards and use them to verify that your system is stable. so remove your current card, replace it with any other card you have around for troubleshooting purposes and see if your system would run without crashing then.

if your system keeps crashing with a different card installed, that would indicate to you that your card is not at fault, and there might be something wrong with your system.

if your system did not crash, you will know that your card is at fault and there has to be something wrong with that 280x.

I hope this gives you an idea on what to do / your next step. good luck thumb.gif

I was running everything at bios defaults for a while, and then decided to underclock to see if that would help.
I will revert back to bios defaults.

I don't have another card around unfortunately, so I will probably go out and get a 740 or 750 tomorrow so at least i have a spare card around to use as a tester.
The computer has been running for a while now, for about 30 mins in safe mode no worries, where i ran amd driver cleaner and DDU driver cleaner, and removed all driver files from the computer.
At the moment I'm running of the standard vga driver from microsoft, and the computer seems stable. (not in safe mode anymore). been up for a good 20 minutes now, so I'm starting to think it actually is drivers.
Is it possible that the driver could be faulting the card, and whatever it is doing is carrying over when the restart happens?
post #6 of 12
Quote:
Originally Posted by korruptedkaos View Post

drivers rolleyes.gif

do a fresh install. trust me thumb.gif


^This, but DDU first.
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post #7 of 12
Thread Starter 
Quote:
Originally Posted by Powerg4 View Post

I would say it's most likely dead but two other possibilities are:

1. Maybe the graphics chip is overheating, check the heat sink and fan are mounted properly and that the fan is free of dust.

2. Make sure the power supply can handle the card as well as the rest of the system (rated watts) and that it is still going strong. I have seen a number of PSU's die and have heard that unstable power from a supply on it's way out can cause video problems, crashing and other issues.

I have had cards just refuse to work (no video etc) with a supply that is too small, though if this has started happening suddenly it's more likely to be a problem with the card itself.

Just a few ideas anyway, though it sounds like the card might be at fault, maybe try another card if you have one around and see what it does! biggrin.gif

Good luck! thumb.gif

The PC has been stable for about a year, so its not the PSU (also PSU is corsair HX1000 watt, way more power than this system can draw, could even handle 2 of these cards).

The graphics chip hasn't seen a temperature over 50 degrees




PSU is 1000 watt corsair, but maybe its on the way out, its a good 4.5 years old at least (infact the whole computer is that age besides the GPU which is only 1 year old frown.gif )

From what I have observed, a lot of the crashes happen when the card is at 35-40 degrees celius, essentially idling.


Quote:
Originally Posted by BulletSponge View Post

^This, but DDU first.

yeah i used DDU and also the amd cleaning tool.
tried a fresh install of 13.12 drivers, 14.4 and now 14.12 omega.
I don't really have any drivers lest to try, because the 14.9 or whatever came after 14.4 was what i was running before, and they were installed on a fresh windows install.

when i booted up windows with a "selective startup" in msconfig the system seemed OK, perhaps its some service causing the issue? i dont know why though, i havent made any significant changes lately.






By the way, thanks for all the quick replies, coz im sitting here annoyed at this thing and it helps to have some ideas bounced around. Especially its starting to confirm to me that it is probably just a dodgy card.

I've just done another clean (DDU and amd cleaner) and installed the 14.12 omega driver, (which shows up as driver version 14.5 in device manager), and things seem not too bad right now. been up for a good 10 mins.
Also have reverted bios to AUTO everything, so CPU is @ 3.06GHZ and ram is at 1066mhz, all voltages etc are on auto.
Maybe its a RAM problem, because this is the first time I am running the memory at 1066mhz, ever.
post #8 of 12
I've had black screen issues with AMD drivers before. It is not at all uncommon and I have an XFX 280X as well. I know that feeling of,"Is it dead this time?". I haven't had any issues since updating to the latest drivers.

Edit-do you use Afterburner or another overclocking utility? If so did you reset your GPU's settings to stock and close out the application before updating? Any time I updated drivers without remembering to do so gave me issues in the past.
Edited by BulletSponge - 3/30/15 at 7:43am
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post #9 of 12
Thread Starter 
it might be worth noting the graphics card has reverted to 300mhz core clock, with 150mhz (yes 150) memory clock. seems like its throttling itself well back for some reason.

also, i'm still booted up in selective start up, so a lot of services are not running, CPU is at a chilly 35 degrees, never seen it so cool.
GPU is @ 35 with the above speeds, which is also the coolest I've ever seen this gpu (but not surprised at the speeds its at)

anyway, tomorrow ill bite the bullet and get another card to test with (no onboard graphics)

i just had a blue screen 03D, which is pretty generic and doesnt say much (hardware fault related?)

will try to do some runs of memtest later and see if theres any dramas there, might drop 2 sticks of ram and just boot up with 1 also.

These problems initiated when the computer was caked in dust, i had just cleaned it all out and had it set up open-air.
when i put it back in the case, problems went away for a few weeks, and now they are back in force. I'm feeling the card is just run it's course, i've seen a few people comment that XFX cards are poorly cooled and overclocked too far for their cooling capabilities.
At one point i had the problem semi solved by putting a vicious fan curve onto the card in msi afterburner, (had it running 70% fans from 42 degrees or something like that.
I think it is just VRMs on the card over heating rapidly or the chip is just wrecked previous heat exposure.
post #10 of 12
Thread Starter 
Quote:
Originally Posted by BulletSponge View Post

I've had black screen issues with AMD drivers before. It is not at all uncommon and I have an XFX 280X as well. I know that feeling of,"Is it dead this time?". I haven't had any issues since updating to the latest drivers.

Edit-do you use Afterburner or another overclocking utility? If so did you reset your GPU's settings to stock and close out the application before updating? Any time I updated drivers without remembering to do so gave me issues in the past.

ah good point, i have msi afterburner running, but i only installed it to underclock the gpu (i had read on some other forums where people had this issue that underclocking solved it)
its currently well underclocked, but i have not reset the settings before installing new drivers, might give it a crack.

The computer seems good at the moment, and the main significant change i have made is running the ram at 1066 (default). Im starting to think that it's the culprit (or the IMC).
gonna run some memtests and see what the deal is. i guess it will be cheaper to replace ram over gpu biggrin.gif

starting to feel less annoyed,
thanks again to everyone's input.

EDIT:

super weird thing, everything is on auto and default, in cpu-id my cpu is getting up to 3.3ghz with 0.9 - 1.1 volts, it's never performed like that before, so
strange.
ram is reporting 2136mhz (NB frequency) -- 533mhz dram freqency 8-8-8-20-1T

everything seems to be running really nicely right now, and also black screens have stopped, getting mainly BSODs now with memory dumps that complete.
Could the XMP profile have been causing issues? i have no idea whats going on anymore.

EDIT 2:
Probably a bit too early to say but it's looking stable right now.
Quote:
Originally Posted by Boyd View Post

underclocking the cpu and ram do not indicate right away that they are 100% stable. underclocking till some extent can cause instability.

Instead of underclocking your CPU and RAM, i would recommend you to run them at default bios settings. this way you know for sure that the cpu, ram are in a stable state before working on your graphics card. I would suggest you do that first, do some testing with the default bios settings to see if there are any changes.

If you do have any other cards around, even if you have any in other systems, its best to grab these cards and use them to verify that your system is stable. so remove your current card, replace it with any other card you have around for troubleshooting purposes and see if your system would run without crashing then.

if your system keeps crashing with a different card installed, that would indicate to you that your card is not at fault, and there might be something wrong with your system.

if your system did not crash, you will know that your card is at fault and there has to be something wrong with that 280x.

I hope this gives you an idea on what to do / your next step. good luck thumb.gif

at this point I'm gonna thank Boyd for this solution of setting everything back to default in the bios, it really does seem like it was the ram, and the xmp profile was causing the issues...

Edit:

Thanks again Boyd, it had to be the ram, setting it at auto seems to have fixed all the issues, been running a few tests and everything is stable for the last few hours.
Saved me 150 bucks.
++ Rep
Edited by anti-clockwize - 3/30/15 at 11:43am
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