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[Official] Acer Predator XB270HU Owners Club - Page 399

post #3981 of 4150
I'm having an issue with my brand new XB27H0U

The monitor works perfectly at 1440p on normal functions on the desktop and any application that isnt a game when fullscreened. I can run games at 1440p in widowed mode fine but as soon as any game goes to fullscreen suddenly the screen goes black, i can still hear the audio through my logitech speakers and i can click on things (i know becuase i can hear it) so the game is still running fine, just the display pretty much turns itself off. I am using a display port connection to my 980ti.
I haven't been able to find anyone else reporting this problem so I need the help of someone on here if any of you have any ideas please help

thank you,
David
post #3982 of 4150
Are you sure the game isn't running at some odd resolution? You could also try setting the Nvidia control panel to letting the GPU do the scaling.
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post #3983 of 4150
So here's an odd one. Got my monitor, but the inputs are all wrong. No DisplayPort.


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post #3984 of 4150
Quote:
Originally Posted by ChrisTahoe View Post

So here's an odd one. Got my monitor, but the inputs are all wrong. No DisplayPort.


LOL what. And a VGA and DVI? XB270HU isn't supposed to have anything other than a DisplayPort, unless they added an HDMI like the XB271HU. Still, crazy.
 
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post #3985 of 4150
I could be wrong, but I'm sensing this is a knock off or fake, since the main reason why it is display port only is because of the Adaptive Sync feature and Gsync module. You can't have adaptive sync with DVI/VGA and I find it really hard to believe a VGA would even be included in a modern high end monitor, especially one that supports Gsync. I see no reason why they would add DVI/VGA on an already released product either, especially one that requires Display port.

https://asksender.com/acer-xb270hu-monitor-review/

Here's one that mentions it having a DVI/VGA, but the images clearly show only a DP connection, and I bought mine well after May 2015, and I certainly don't have DVI/VGA. So I'll chalk that up to inaccurate information.

My guess is someone literally transferred the guts and screen from another older 27 inch monitor, and stuck it in the XB27's case. Acer has made other monitors that use the same type of outer shell that could allow one to transfer internal hardware between cases.

DSC01232.jpg

This is what the area should look like. Notice how even the hole pattern in the metal is different.

Sorry to say, but I think you got bamboozled. I hope you bought it somewhere you can return it. If you bought it from a private seller, then they definitely just deliberately gave you their old monitor in the XB270HU's shell.

I don't think it's necessary, but I'd be interested to see more pictures of this monitor to see if 1) The shell is actually from an XB270HU (or if it's just a sticker swap), and 2) if there is any other proof that things were switched out or tampered with.
Edited by AMDATI - 7/25/16 at 12:02pm
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post #3986 of 4150
Ditto, this seems highly suspicious. Did you buy from a trustworthy source?
post #3987 of 4150
I checked his profile, and he mentioned buying it from Ebay in another thread:
Quote:
Originally Posted by ChrisTahoe View Post


I will say I did just pick up an Acer certified refurbished XB270HU for $450 through their ebay page. If you're patient, I'm sure you could find a similar/better deal.

That post was made more than 2 weeks ago. If I were him I'd contact Ebay ASAP and report the seller. $450 for a fake XB270HU, ouch. Someones gonna be having a bad day.
Edited by AMDATI - 7/25/16 at 12:17pm
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post #3988 of 4150
I did contact Ebay. I purchased it from arguably the most reputable seller one could, which is Acer themself!
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post #3989 of 4150
I plugged in the monitor and found the real S/N


Looks like it's a K272HL... So one could say I vastly overpaid for this monitor. Acer says they'll refund it, but will NOT exchange it. I asked them how I can purchase another one at the price that I had originally paid, and they said I can't. I think that's pretty bogus, especially if you think about someone ordering one of these and NOT realizing the difference within the 14 day window.
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post #3990 of 4150
Quote:
Originally Posted by ChrisTahoe View Post

I did contact Ebay. I purchased it from arguably the most reputable seller one could, which is Acer themself!

could you give us a link to the purchase page? Just because something says 'Acer' doesn't mean it's actually Acer selling the item on Ebay.
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