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We are redesigning our web shop.. tell us which features we are lacking right now

post #1 of 49
Thread Starter 
Hey guys,

we are in the middle of updating our ekwb.com/shop. We have a lot of improvements planned and we think the new shop will be awesome! thumb.gif

Just to name a few: responsive design (so you can go mobile shopping finally), new navigation pane and visual style to represent upcoming EK product packaging redesign, speed improvements and better support to help you choose the right parts, interactive Q&A system.

Still, we value customer feedback the most, so please, tell us what features you currently MISS or HATE on our existing shop. If you give us of feature example from some other shop you like, we can have a look and check if we can add that if we don't have it in the plan already.

P.s. All OCN members contributing their suggestions will be rewarded with a secret gift once the new shop goes live thumbsupsmiley.png
p.s.s. It's a secret (gift) because we have not yet decided what it is biggrin.gif

Mark
Edited by EK-CEO - 5/22/15 at 2:10am
post #2 of 49
1- I would love to see more Payment options available. 2CO is good checkout option for people that has no paypal.. for me paypal was just live in egypt 1 year ago.. imgaine my agnoy before.
2- Compatibility warring. For example if a guy chose a ddc pump and chose a d5 top. site would give him warning of incompatibility.
3- I KNOW THIS is a lot of work.. and we can as community help you gather the information. why not add Case support in radiator choices. i know there are like 100000 cases outthere. but we can find out a smart way to do it. maybe a spread sheet given to the OCN community who can fill in the case and mark right beside the supported rads.


EDIT
Oh and i forgo to tell you .. I LOVE the way EK is interacting with the community right now.. really lovely. for me it's making people get attached more to the product and brand. have a great day Mark.

Ramz
Edited by Ramzinho - 5/22/15 at 4:04am
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post #3 of 49
I recently had to rma a 780ti which i had installed a full cover block with and naturally i was hunting down screws for it.

a oem stock replacement screw pack with some economy thermal tape/foam i would have bought in a second.

also a screw set that came with the new waterblock. for those that sell a old block or have lost the screws.

do you handle custom work?

i really like the packaging and the fact you guys have a quality product that works.

a price break when you buy more than one item might be nice. for instance when you buy a full cover block and a backplate.
have a sku for the kit.

anyway thanks a lot for asking ..
mark aka sunset1
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post #4 of 49
Great comments @Ramzinho!

About number 3 - Your suggestion, to be community driven is very good. Thanks! smile.gif
Edited by andrejEKWB - 5/22/15 at 3:13am
post #5 of 49
Quote:
Originally Posted by EK-CEO View Post

Hey guys,

we are in the middle of updating our ekwb.com/shop. We have a lot of improvements planned and we think the new shop will be awesome! thumb.gif

Just to name a few: responsive design (so you can go mobile shopping finally), new navigation pane and visual style to represent upcoming EK product packaging redesign, speed improvements and better support to help you choose the right parts, interactive Q&A system.

Still, we value customer feedback the most, so please, tell us what features you currently MISS or HATE on our existing shop. If you give us of feature example from some other shop you like, we can have a look and check if we can add that if we don't have it in the plan already.

P.s. All OCN members contributing their suggestions will be rewarded with a secret gift once the new shop goes live thumbsupsmiley.png
p.s.s. It's a secret (gift) because we have not yet decided what it is biggrin.gif

Mark

i would like to see some stories about builds on your main page. i always see some cool staff there but never knew what is it used in this build eg. case, blocks,rads,fittings

also i like to see more correct recomendations, not only for what i'm looking at the moment but also on what is in my basket and previous orders.
and you may also add option to mark items as "i own it" to get even better recomendations.
Edited by andl - 5/22/15 at 3:01am
post #6 of 49
Thread Starter 
Quote:
Originally Posted by Ramzinho View Post

1- I would love to see more Payment options available. 2CO is good checkout option for people that has no paypal.. for me paypal was just live in egypt 1 year ago.. imgaine my agnoy before.
2- Compatibility warring. For example if a guy chose a ddc pump and chose a d5 top. site would give him warning of incompatibility.
3- I KNOW THIS is a lot of work.. and we can as community help you gather the information. why not add Case support in radiator choices. i know there are like 100000 cases outthere. but we can find out a smart way to do it. maybe a spread sheet given to the OCN community who can fill in the case and mark right beside the supported rads.


EDIT
Oh and i forgo to tell you .. I LOVE the way EK is interacting with the community right now.. really lovely. for me it's making people get attached more to the product and brand. have a great day Mark.

Ramz

Thanks for the feedback.
Credit cards are coming.
Compatibility warning is a good idea but hard to implement in the back end, I will add that to "one day" list of features.
Cases and Radiators...Cooling Configurator v2, coming this year wink.gif
post #7 of 49
Now that CC 2.0 has been named: Incorporate it into every product on the webshop. Some items like pump tops have a link on the product page (even on some reseller websites) which just end in a dead link.
post #8 of 49
Quote:
Originally Posted by EK-CEO View Post

Thanks for the feedback.
Credit cards are coming.
Compatibility warning is a good idea but hard to implement in the back end, I will add that to "one day" list of features.
Cases and Radiators...Cooling Configurator v2, coming this year wink.gif

so EK basically did everything i would think of before me asking biggrin.gif ... why do you even have this thread Mark biggrin.gif
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CoolingCoolingCoolingCooling
ek fc r9 290x  swiftech mcp655 Koolance COV-RP450  EK-CoolStream RAD XT 240mm 
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BEAST
(26 items)
 
The Wifey's Rig
(14 items)
 
The Black Pearl
(25 items)
 
CPUMotherboardGraphicsGraphics
intel i7 3770K Gigabyte Z77 UD3R Sapphire Radeon r9 290x Sapphire Radeon r9 290x 
RAMHard DriveHard DriveHard Drive
Corsair Vengeance 8GB seagate barracuda 7200 RPM 1 TB PNY 120GB SSD PNY 240GB SSD 
CoolingCoolingCoolingCooling
ek supermacy full nickel Mayhem Pastel white  Mayhem blue non stain dye ek FC r9 290x 
CoolingCoolingCoolingCooling
ek fc r9 290x  swiftech mcp655 Koolance COV-RP450  EK-CoolStream RAD XT 240mm 
CoolingCoolingCoolingMonitor
Swiftech MCR320 360MM  Primochil ghost rigid compression fittings Primochill PETG Tubes X-star 
KeyboardPowerCaseMouse
Nixeus moda v2 EVGA SuperNova GS850 NZXT H440 Logitech G400 
Mouse PadAudio
Razer Goliathus Asus Xonar DGX 
CPUMotherboardGraphicsRAM
intel i5 4430 Asrock z78 pro 4 Sapphire 7870 XT G.Skill Aries 8GB 
Hard DriveCoolingOSMonitor
A LOT OF THEM Corsair H80 Windows 7 ultimate Samsung 
KeyboardPowerCaseMouse
Cooler Master Quickfire TK Corsair 650XT Thermale take armor revo 4 Cooler master storm xornet 
Mouse PadAudio
Steelseries CKQ Steelseries Flux luxury edition 
CPUMotherboardGraphicsRAM
Intel i7 3770k GigaByte GA-Z77x-UD3H sapphire R9 290X Corsair Vengeance 8GB  
Hard DriveOptical DriveCoolingCooling
western digital caviar blue Samsung HF-132B Corsair Sp120 Corsair AF AF120 LED 
CoolingCoolingCoolingCooling
Alphacool ST30 AlphaCool XT45 EK supremacy Clean CSQ Full Nickel PrimoChill Advanced LTR tubing 
CoolingCoolingCoolingOS
Swiftech MCP50X Alphacool Cape Corp 100ml Koolance VID-290X Windows 7 Ultimate 
MonitorMonitorKeyboardPower
X-Star Dp2710 @ 92HZ BenQ E2400HD Cooler Master Quickfire Ultimate seasonic M12II 750W 
CaseMouseMouse PadAudio
Corsair Carbide 500R logitech G400 Cooler Master SteelSeries Syberia V2 
Other
NZXT LED strip 
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post #9 of 49
In the e-shop, its difficult to determine which part is compatible with a particular piece of hardware (such as a VGA waterblock).

The current method for finding a waterblock for a PowerColor r9 290x: (there may be an easier way, but this is the obvious one)
-select waterblock
-select vga blocks
-select Full cover for AMD Radeon
-select Radeon Rx 200 series
-select a random waterblock for the R9 290x
-select Check Compatibility List
-find if the card is in the list
-repeat until one is found

this would be a lot easier if the www.coolingconfigurator.com search was incorporated in to the shop site. Perhaps put a smaller version of the site's search feature onto the left side would speed up this process.

edit: just noticed the right side has a link to the cooling configurator site. This works, but requires going to another page instead of it being in one location.
Edited by PhillyB - 5/22/15 at 5:49am
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post #10 of 49
A function that shows how much an item will add to shipping costs, useful when you compare between the website and something like a local store
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