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[Official] BenQ XL2730Z Owner's Club - Page 49

post #481 of 827
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Quote:
Originally Posted by HeaD87 View Post

I've tested my third monitor for a few days and yeah... same bull**** like the other two -,-

This is a picture of the monitor after the first start:

http://abload.de/image.php?img=20160515_192104oiurz.jpg

It looks nice. No BLB, clouding, etc... and this is how the monitor looks now after 2 1/2 days of use:

http://abload.de/image.php?img=20160518_162327yxu0d.jpg

He has also a dead pixel near the center of the screen and a "panel cut", which you can see in this picture:

http://abload.de/image.php?img=20160518_144021_001ruu3k.jpg



I'am really mad mad.gif. I can't believe that three XL2730Z have the same issue with the backlight. Does BenQ even do a quality control?! This is absolutely unacceptable for such an expensive monitor...

Wow. That is really bad. Definitely go through BenQ customer service though. They were great the one time I worked with them on a different monitor.

Definitely make sure they see those pictures.
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post #482 of 827
Quote:
Originally Posted by Steeps5 View Post

Wow. That is really bad. Definitely go through BenQ customer service though. They were great the one time I worked with them on a different monitor.

Definitely make sure they see those pictures.

The monitor is on it's way to BenQ. I'am 100% sure now that this is a heat problem with a deformation of some parts of the monitor. Before i send it back, i let him cool down for around two days. I checked the monitor again and the white areas where gone.
All three XL2730Z where manufactured in june 2015, so maybe it's a problem with all monitors from this month.
post #483 of 827
Quote:
Originally Posted by HeaD87 View Post

I've tested my third monitor for a few days and yeah... same bull**** like the other two -,-

This is a picture of the monitor after the first start:

http://abload.de/image.php?img=20160515_192104oiurz.jpg

It looks nice. No BLB, clouding, etc... and this is how the monitor looks now after 2 1/2 days of use:

http://abload.de/image.php?img=20160518_162327yxu0d.jpg

He has also a dead pixel near the center of the screen and a "panel cut", which you can see in this picture:

http://abload.de/image.php?img=20160518_144021_001ruu3k.jpg



I'am really mad mad.gif. I can't believe that three XL2730Z have the same issue with the backlight. Does BenQ even do a quality control?! This is absolutely unacceptable for such an expensive monitor...
Quote:
Originally Posted by HeaD87 View Post

The monitor is on it's way to BenQ. I'am 100% sure now that this is a heat problem with a deformation of some parts of the monitor. Before i send it back, i let him cool down for around two days. I checked the monitor again and the white areas where gone.
All three XL2730Z where manufactured in june 2015, so maybe it's a problem with all monitors from this month.

I'd just like to add in here, I've also recently bought this screen manufactured in June 2015 and had the same excessive backlight bleeding (especially the blue along the bottom) as your screenshots. Unacceptable for such a price, in fact unacceptable unless found in a junkyard. Brought it back to the retailer and got a new one out of goodwill from them, because BenQ told them the fault is "not big enough" to qualify for warranty. This is in Sweden btw if it would matter in regards to BenQ CS.

However, the second one (manufactured September 2015) had same bleeding levels out of the box in addition to a dead pixel in the middle of the screen. That one is currently also returned to the retailer and under review. Let's see what happens..
post #484 of 827
Quote:
Originally Posted by spawken View Post
 
I'd just like to add in here, I've also recently bought this screen manufactured in June 2015 and had the same excessive backlight bleeding (especially the blue along the bottom) as your screenshots. Unacceptable for such a price, in fact unacceptable unless found in a junkyard. Brought it back to the retailer and got a new one out of goodwill from them, because BenQ told them the fault is "not big enough" to qualify for warranty. This is in Sweden btw if it would matter in regards to BenQ CS.

However, the second one (manufactured September 2015) had same bleeding levels out of the box in addition to a dead pixel in the middle of the screen. That one is currently also returned to the retailer and under review. Let's see what happens..

Damn, that sucks. My experience was great with their CS (USA). First guy had no clue what he was talking about, but the second guy approved my RMA with in a day of being escalated. They gave me a prepaid fedex label, got my monitor and shipped me out a new one the next day. Overall a pretty good turnaround and much better than all the mobo/gpu RMAs I have ever had to do.

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post #485 of 827
Quote:
Originally Posted by spawken View Post


I'd just like to add in here, I've also recently bought this screen manufactured in June 2015 and had the same excessive backlight bleeding (especially the blue along the bottom) as your screenshots. Unacceptable for such a price, in fact unacceptable unless found in a junkyard. Brought it back to the retailer and got a new one out of goodwill from them, because BenQ told them the fault is "not big enough" to qualify for warranty. This is in Sweden btw if it would matter in regards to BenQ CS.

However, the second one (manufactured September 2015) had same bleeding levels out of the box in addition to a dead pixel in the middle of the screen. That one is currently also returned to the retailer and under review. Let's see what happens..

You are the first one who reports that his XL2730Z has same problems. Feels good not to be the only one...tongue.gif

It would be nice if you could write here if you have some updates. My monitor is at BenQ in, i think, Amsterdam now. I hope they can fix the problem there or send me a new monitor back who is 100% ok. If it's not the case i think about to get an alternative monitor, like the Dell 2716DG.
post #486 of 827
Quote:
Originally Posted by HeaD87 View Post

You are the first one who reports that his XL2730Z has same problems. Feels good not to be the only one...tongue.gif

It would be nice if you could write here if you have some updates. My monitor is at BenQ in, i think, Amsterdam now. I hope they can fix the problem there or send me a new monitor back who is 100% ok. If it's not the case i think about to get an alternative monitor, like the Dell 2716DG.

Retailer contacted me today and BenQ acknowledges the dead pixel on warranty, so I get a full refund. The technician said that you can't do much about the bleeding and recommends that I just try another brand. Sad thing is, they're surely gonna sell those two screens I had as new until some customer who doesn't know much about screens is satisfied. Gonna make sure to put some negative reviews out there because I think the potential issues with this screen are not highlighted nearly enough.

I'm also looking in other directions now, the Dell 2716DG indeed seems like a great alternative but I'll do some more research before I decide. Currently have a R9 390 but will likely upgrade to a 1070 in a couple of months, so freesync is not a requirement. I'm in any case done with this BenQ and will never buy the brand again!


Edit: Pictures of the two screens --> http://s954.photobucket.com/user/vxlspawk/library/BenQ%20XL2730Z
Edited by spawken - 5/26/16 at 3:03pm
post #487 of 827
Quote:
Originally Posted by spawken View Post

Retailer contacted me today and BenQ acknowledges the dead pixel on warranty, so I get a full refund. The technician said that you can't do much about the bleeding and recommends that I just try another brand. Sad thing is, they're surely gonna sell those two screens I had as new until some customer who doesn't know much about screens is satisfied. Gonna make sure to put some negative reviews out there because I think the potential issues with this screen are not highlighted nearly enough.

I'm also looking in other directions now, the Dell 2716DG indeed seems like a great alternative but I'll do some more research before I decide. Currently have a R9 390 but will likely upgrade to a 1070 in a couple of months, so freesync is not a requirement. I'm in any case done with this BenQ and will never buy the brand again!


Edit: Pictures of the two screens --> http://s954.photobucket.com/user/vxlspawk/library/BenQ%20XL2730Z

Thanks for your update.
Unfortunately that's not good to hear. How can they sell these monitors again?! I saw your pics. Your mobilephone cam overexposes, but i can clearly see the heterogeneous backlight and the blue light bars on the sides. I still don't have a reply from BenQ, but i don't have hope that i get a 100% perfect monitor back, after i read your post. Thats how my monitor looks at the moment:

http://abload.de/image.php?img=20160527_0208148vx27.jpg

The blue light bar has intensified dramatically.....

The problem with the Dell is, that the quality of the monitor foot and frame isn't as good as the BenQ. Asus and Acer are crap. The panels suffer from BLB, IPS glow, dead pixels, etc...The only alternative is the EIZO Foris but he is damn expensive.
Edited by HeaD87 - 5/26/16 at 6:03pm
post #488 of 827
Quote:
Originally Posted by spawken View Post

Retailer contacted me today and BenQ acknowledges the dead pixel on warranty, so I get a full refund. The technician said that you can't do much about the bleeding and recommends that I just try another brand. Sad thing is, they're surely gonna sell those two screens I had as new until some customer who doesn't know much about screens is satisfied. Gonna make sure to put some negative reviews out there because I think the potential issues with this screen are not highlighted nearly enough.

I'm also looking in other directions now, the Dell 2716DG indeed seems like a great alternative but I'll do some more research before I decide. Currently have a R9 390 but will likely upgrade to a 1070 in a couple of months, so freesync is not a requirement. I'm in any case done with this BenQ and will never buy the brand again!


Edit: Pictures of the two screens --> http://s954.photobucket.com/user/vxlspawk/library/BenQ%20XL2730Z

Would you like to buy mine perhaps as I have been considering selling it. I have had absolutely no issues with it at all and it has been extensively tested. The only reason I plan to sell is due to life changes and I am going to sadly have to scale back to a much more conservative air cooled build running the tried and true ASUS VG248QE or the 1080 BenQ Variant of this panel. I won't know exactly what the plan is for a week or two but it would be a shame to let this get sold to someone who probably won't even appreciate it.

I will upload photos in a few days as I am swapping my S4 out for the new iPhone 6S+ which has a much better camera. It isn't a perfect panel and has a bit of BLB at default brightness but I found it to be the best TN out of the 8 1440 ones I tried in the past few years.
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post #489 of 827
Hello all. I just received my 2730z yesterday.

Looking for some advice/experience on blur reduction and its settings (intensity and area).

What do you guys use?
I don't really mind the brightness dim. 100% with intensity 10 is plenty bright. Although some more would be nice.

Looking forward to your experience.
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post #490 of 827
all the panel issues are the only responsibility of AUO for making bum quality garbage panels. It is very difficult AND most importantly expensive to test every single panel for potential backlight problems, dust, hairs etc. and pixel defects.

Im sure BenQ do test a couple of panels from a charge by AUO and then decide whether the charge is good enough or not. But some bad batch of panels can still slip through and land in otherwise technically good monitors.

I mean quality wise I think the XL2730Z is very solid, but the panel lottery can only be blamed on these incapable bums from AUO. I dont think Ive seen a consistently good panel from AUO, every single panel type they manufacture has issues non specific to the technology. Stuff like extensive BLB, extensive glow, dust/hair/ w/e under the coating, fingerprints all over the panel. Thats just a trash company with non existent QC and non existent clean environment rules for their facilities obviously.

Cant wait until we have some affordable OLED monitors with Samsung/LG panels. Noone will ever thouch this garbage from AUO again, due to lack of alternatives.
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