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ACER Predator X34 Owners Club - Page 21

post #201 of 3056
Quote:
Originally Posted by athenaesword View Post

hey bud, how do you know this is only for the backlight issue and none of the other aforementioned issues i.e scanlines? just curious if this was stated somewhere. all i can tell from the other guys' posts is that a recall is being made and emails are being sent to distributors/retailers to return stock, but no mention from anyone else that the reason was for the sole fix of the BL issue.

It's being discussed (with some Acer responses) here: http://community.acer.com/t5/Predator-Discussions/MULTIPLE-Problems-with-New-X34/td-p/390434/page/32

"Acer Community Manager Acer-Cory Acer Community Manager
Acer Community Manager
Re: MULTIPLE Problems with New X34
2 hours ago
I appreciate your patience while we investigated the concerns discussed here related to the X34 backlight waking from sleep. After working with you and performing our own testing, we found that this symptom is seen most often when lower brightness settings are selected. Unfortunately, a firmware or “do it yourself” solution is not possible to address this. Instead Acer has identified that a hardware level remedy is required. So currently our repair and contact centers are being brought up to speed to assist.

This means, we suggest contacting your local support team who can help setup the repair services. Our repair turnaround time is very short in most regions, which means you will only be without your X34 for a few days. Note that Acer is also taking steps to apply this solution to inventory that has not reached customers yet.

Again thank you for your patience and assistance in working through this."

I've only had mine 2 days but no issues. I got a good ROG Swift too and these problems are short compared to the issues that seemed to plague that one early on but I don't have a problem with either. *knock on wood*
Edited by Crimson AL - 11/6/15 at 11:31am
post #202 of 3056
Thread Starter 
yea in that same thread they said they are AWARE of the scan lines but the backlight is a hardware issue that must be replaced or sent in to be fixed. Scan lines possible could be firmware but theyre known to not to let customers dabble in firmware updates at all. So you could possible be looking to send it in twice, not 100% sure yet.
post #203 of 3056
Quote:
Originally Posted by funfordcobra View Post

yea in that same thread they said they are AWARE of the scan lines but the backlight is a hardware issue that must be replaced or sent in to be fixed. Scan lines possible could be firmware but theyre known to not to let customers dabble in firmware updates at all. So you could possible be looking to send it in twice, not 100% sure yet.

thank you
Quote:
Originally Posted by Crimson AL View Post

It's being discussed (with some Acer responses) here: http://community.acer.com/t5/Predator-Discussions/MULTIPLE-Problems-with-New-X34/td-p/390434/page/32

"Acer Community Manager Acer-Cory Acer Community Manager
Acer Community Manager
Re: MULTIPLE Problems with New X34
2 hours ago
I appreciate your patience while we investigated the concerns discussed here related to the X34 backlight waking from sleep. After working with you and performing our own testing, we found that this symptom is seen most often when lower brightness settings are selected. Unfortunately, a firmware or “do it yourself” solution is not possible to address this. Instead Acer has identified that a hardware level remedy is required. So currently our repair and contact centers are being brought up to speed to assist.

This means, we suggest contacting your local support team who can help setup the repair services. Our repair turnaround time is very short in most regions, which means you will only be without your X34 for a few days. Note that Acer is also taking steps to apply this solution to inventory that has not reached customers yet.

Again thank you for your patience and assistance in working through this."

I've only had mine 2 days but no issues. I got a good ROG Swift too and these problems are short compared to the issues that seemed to plague that one early on but I don't have a problem with either. *knock on wood*

Quote:
Originally Posted by funfordcobra View Post

yea in that same thread they said they are AWARE of the scan lines but the backlight is a hardware issue that must be replaced or sent in to be fixed. Scan lines possible could be firmware but theyre known to not to let customers dabble in firmware updates at all. So you could possible be looking to send it in twice, not 100% sure yet.

thanks I was just about to catch up on that thread. thanks guys!
post #204 of 3056
You guys know you can flash firmware with the Mstar ISP device, right ?I even made a thread about this but it got completely ignored by everyone. All they have to do is send you the firmware file (IF its not a gsync unit).
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post #205 of 3056
No scan lines that I can see. Minor backlight bleed, but I can only see it when I have a black screen, and it's not as bad as my previous IPS. I haven't tested wake on sleep, since I never put my monitor to sleep - and honestly I probably never will.

If Acer does an official recall I won't be happy. There could be something long term that we don't know about. So I'd have to return it.

Right now, I could not be happier. This monitor is a wonder. And just in time for Fallout 4.How lucky I am.
post #206 of 3056
Quote:
Originally Posted by Mikey- View Post

Also, if somebody buys Black Ops 3, could you post about single player 21:9 support. Thanks.

I bought it yesterday. It supports 21:9 fine but not at 100Hz. It won't let you choose 100Hz in the game settings. If anyone has got it running at 100Hz please let me know....
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post #207 of 3056
Quote:
Originally Posted by telc View Post

I bought it yesterday. It supports 21:9 fine but not at 100Hz. It won't let you choose 100Hz in the game settings. If anyone has got it running at 100Hz please let me know....

We 21:9 owners hate seeing the black bars, so it's nice to see more games with day one support.

BTW, I was at my brother-in-law's place tonight, and watched him gaming on a 23 inch 16:9 TN panel. His setup, according to Steam, is actually pretty normal. It was a shocking site to see.

Guys, we're privileged to own this monitor.
post #208 of 3056
Speaking of 21:9 glory, this Chrome extension will fix youtube videos to 21:9, and should do the same for Netflix.
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post #209 of 3056
Quote:
Originally Posted by Mikey- View Post

We 21:9 owners hate seeing the black bars, so it's nice to see more games with day one support.

BTW, I was at my brother-in-law's place tonight, and watched him gaming on a 23 inch 16:9 TN panel. His setup, according to Steam, is actually pretty normal. It was a shocking site to see.

Guys, we're privileged to own this monitor.

Dude, one of the guys in my steam friends list was gaming at 1440x 900. I kid you not. I didn't know that resolution even existed.

I got him to upgrade to 1080p (his video card isn't capable of gaming at anything higher with decent frame rates)
post #210 of 3056
Anyone playing Black Ops 3 out there? I am stuck at 60fps. It will not let me select anything above 59fps in the render resolution????
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