Originally Posted by Mikey-
I'm on the run here (already late for work), so I can't post my part number... but I'll try to do so later.
Here's the thing. NCIX has a return policy of 30 days. After that, I have to deal with Acer. But Acer isn't even acknowledging this issue. I only have 5 days left to return this monitor - my window is closing fast and I'm getting a little nervous here.
As I've written in my posts above, I can eliminate scan lines in every game I own by adjusting the X34's overclock, essentially matching the refresh rate with the average frame rate of whatever game I'm playing. I love this monitor to death. That said, if these scanlines are not the result of an aggressive overclock, but of faulty design or production, then obviously I would be better off returning the monitor regardless of how much I like it. I'm also wondering if maybe the scanlines will become more prominent? Some people are saying they can't get rid of their lines, and that's worrisome. If this issue develops for me, and Acer continues to remain silent, then I'm going to be very angry and very disappointed.
I'm really unhappy right now with Acer's decision to keep quiet about this issue. It seems that this is how companies are proceeding these days. The big software developers do the same thing. They release games that don't work, and then just sit back silently as 'the community' attempts to solve the problem on their own using limited tools.
That guy from Acer... Cory... I'm sorry, but he's useless. He needs to address this issue, and instead he's just keeping quiet. Clearly he's read about the issue, but he's just ignoring it. I'm very frustrated with him.
Mountainlifter, I'd like to hear your thoughts about returning the monitor. I believe that you and I have exactly the same issue, and you clearly have a better understanding of this than I do. Your excellent chart is in harmony with what I'm seeing on my own monitor, so your counsel would be very valuable to me.
Will you be returning your X34?
Here in Singapore, there is no such thing as returning a product within 30 days if you are unsatisfied with it. Only if it is very obviously broken out of the box can we return it to retailers and that too within a couple of days at most. So, here, if you buy a monitor or anything for that matter and you are unhappy with it for some reason the only recourse is to sell it as used on forums that are dedicated for that purpose. You'll see people selling stuff for 90% of the cost price on forums in Sg.
So, why did I buy this monitor? Well, I live about 20 minutes from the Acer repair center and they will come to my residence to pick up the monitor in case of an RMA. So, that combined with 3 years warranty made me go ahead despite knowing full well about scanlines and other issues.
SO, I think you guys in the west are quite privileged consumers, with the ability to return a product even if you just don't like the look of it. If I had that ability, I would just return it towards the end of the return period despite liking this monitor a lot. I would try the asus coming later and return that too if it had problems. I'd just keep doing this till I got one I liked. Hahaha. Seems like the obvious thing to do from where I'm sitting.
Switching the OSD OC setting on a per game basis is a great workaround. But for me it is a hassle since this hour I might be playing a single player game and the next hour I'll be in battlefield 4 which I play a lot. Even just in BF4, different maps behave differently in terms of Fps fluctuations.
My monitor mfg date is OCT and I haven't seen the wake from sleep as of now. No other problems whatsoever except scanlines. And even there the only concern is that the issue might degrade. Either that or I become an expert at seeing the lines and imagine
the issue is becoming worse. I hope acer doesn't go silent on this issue. If they do, then I hope the issue degrades to the point where the service center people can see it prominently and they are forced to replace the monitor.
Thanks for this picture. The adapter manufacturer is the same as mine. Delta electronics
advertises and sells adapters with ripple as high as 380mVpp. How this is acceptable in 2015 is beyond me. But it does mean that all adapters with their sticker on them all consistently have the high ripple as advertised.
Anyways, Alaindor's picture confirms that all our adapters are the same and hence cannot be the cause of the scanlines. I was going to buy a 50$ adapter today and test it out but I don't see the point after seeing this sticker. I was hoping to see a different manufacturer on Alaindor's adapter. Probably, the monitor electronics have good voltage regulators on the pcb to regulate the voltage to well below the ripple drop.
Anyways, it was a fun exercise following this possibility to the end. I got to learn and brush up on a lot of my undergraduate electronics.
Now, it must mean the scanlines are an internal signalling issue which only acer can detect and fix now (Got to resist opening up the thing). I think we've given them ample description of symptoms. My best guess now is the TCON board not being tuned properly.EDIT:
Alaindor, here is the best picture I have of my scanlines http://i.imgur.com/QudiCtm.jpg
I see nothing like this on the pics you posted. Your monitor is clean.Edited by Mountainlifter - 11/17/15 at 8:23pm