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ACER Predator X34 Owners Club - Page 47

post #461 of 3056
Scanlines... some of you guys wanted close-up pictures, I tried my best but it's definitely blurry using my smartphone... it's probably better to view the original pictures but in full size and then zoom in. I guess compression to import images on the forum might introduce additional artefacts (the camera already does), so you can find all full size pictures in the link below. In addition I made two videos, not sure how useful they are as it's difficult to keep the focus...

Believe me guys, try as I might I cannot see any scanlines even with my eyes stuck on the screen... those I saw on pictures in the forum look pretty obvious, and although I wear glasses I'm not Mr. Magoo... biggrin.gif

I do have some small coil whine with a fully white screen. I even tried unplugging the usb hub but no change, whatever I do no scanlines are to be seen. I'm at a miss as to what might cause that... that's why I'm trying to find out what's unusual about my setup and I mentioned my sine wave form output UPS, but that's probably not it (I can't do extensive testing on the current feed as Mountainlifter does, for lack of equipement and knowledge).

I also have the occasional WFS issue: sometimes, and not always the same section of the screen ; always goes away as soon as BIOS, Windows or linux screen kicks in. I'm more worried that this could get worse over time, I would like to know what hardware fix Acer is applying (and taking the trouble to withold stock, which must cost them some money so they must think it's worth doing): are we just on a cosmetic issue, or will it eventually get worse over time to the point where it will be visible in the OS (I've seen this happen to someone in the forum on the BIOS screen I think?).

The link to pictures and videos:
https://www.dropbox.com/sh/ne3thtsc7fbzcw5/AABpmwXJEPGYPoZITLAg8lz0a?dl=0
post #462 of 3056
Quote:
Originally Posted by Alaindor View Post

Warning: Spoiler! (Click to show)
Scanlines... some of you guys wanted close-up pictures, I tried my best but it's definitely blurry using my smartphone... it's probably better to view the original pictures but in full size and then zoom in. I guess compression to import images on the forum might introduce additional artefacts (the camera already does), so you can find all full size pictures in the link below. In addition I made two videos, not sure how useful they are as it's difficult to keep the focus...

Believe me guys, try as I might I cannot see any scanlines even with my eyes stuck on the screen... those I saw on pictures in the forum look pretty obvious, and although I wear glasses I'm not Mr. Magoo... biggrin.gif

I do have some small coil whine with a fully white screen. I even tried unplugging the usb hub but no change, whatever I do no scanlines are to be seen. I'm at a miss as to what might cause that... that's why I'm trying to find out what's unusual about my setup and I mentioned my sine wave form output UPS, but that's probably not it (I can't do extensive testing on the current feed as Mountainlifter does, for lack of equipement and knowledge).

I also have the occasional WFS issue: sometimes, and not always the same section of the screen ; always goes away as soon as BIOS, Windows or linux screen kicks in. I'm more worried that this could get worse over time, I would like to know what hardware fix Acer is applying (and taking the trouble to withold stock, which must cost them some money so they must think it's worth doing): are we just on a cosmetic issue, or will it eventually get worse over time to the point where it will be visible in the OS (I've seen this happen to someone in the forum on the BIOS screen I think?).

The link to pictures and videos:
https://www.dropbox.com/sh/ne3thtsc7fbzcw5/AABpmwXJEPGYPoZITLAg8lz0a?dl=0

Looks good man. Clean. Thanks for the extra pics.

FunfordCobra said his WFS had gotten worse/ began occurring at 50-60 brightness, and he feared it would have gone to the point of becoming permanent based on it becoming worse. I would personally return it for the repair work when it's convenient for you.
Edited by Smokey the Bear - 11/18/15 at 5:11pm
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post #463 of 3056
My bipolar disorder is kicking in. I'm pretty low right now. Alaindor's post has convinced me I have a broken monitor.

Here's what I don't want to see happen:

The next batch of X34s all end up being free of scanlines. Acer continues to keep quiet about the problem. Ultimately, the people with monitors from the first batch... the people who helped test the monitor... all end up with broken displays.

I repeat: cutting edge technology will ALWAYS need to be tested. Tech companies need to treat their early adopters like gold. These are the people who iron out the kinks and make the ride smoother for everyone else.

I fear that this will not happen here. frown.gif

Which is why Acer NEEDS to say something about the scanline problem.
post #464 of 3056
Quote:
Originally Posted by Mikey- View Post

My bipolar disorder is kicking in. I'm pretty low right now. Alaindor's post has convinced me I have a broken monitor.

Here's what I don't want to see happen:

The next batch of X34s all end up being free of scanlines. Acer continues to keep quiet about the problem. Ultimately, the people with monitors from the first batch... the people who helped test the monitor... all end up with broken displays.

I repeat: cutting edge technology will ALWAYS need to be tested. Tech companies need to treat their early adopters like gold. These are the people who iron out the kinks and make the ride smoother for everyone else.

I fear that this will not happen here. frown.gif

Which is why Acer NEEDS to say something about the scanline problem.

If they find a fix, then great.

If they keep quiet about it and later batches come out with no problems then you just RMA your monitor. The scanlines happen even when OC is off. We can prove that and get a replacement since they can't fix it.

If later batches are not good, still we can RMA it in a couple of months and fight it till we get one without these dratted scanlines. Don't let it bother you too much. It is just a question of patience and perseverance.

EDIT: I went through this last year too with the Asus ROG Swift PG278Q. So, I'm a veteran at dealing with crappy products.
Edited by Mountainlifter - 11/18/15 at 5:43pm
post #465 of 3056
Quote:
Originally Posted by Alaindor View Post

Scanlines... some of you guys wanted close-up pictures, I tried my best but it's definitely blurry using my smartphone... it's probably better to view the original pictures but in full size and then zoom in. I guess compression to import images on the forum might introduce additional artefacts (the camera already does), so you can find all full size pictures in the link below. In addition I made two videos, not sure how useful they are as it's difficult to keep the focus...

Believe me guys, try as I might I cannot see any scanlines even with my eyes stuck on the screen... those I saw on pictures in the forum look pretty obvious, and although I wear glasses I'm not Mr. Magoo... biggrin.gif

I do have some small coil whine with a fully white screen. I even tried unplugging the usb hub but no change, whatever I do no scanlines are to be seen. I'm at a miss as to what might cause that... that's why I'm trying to find out what's unusual about my setup and I mentioned my sine wave form output UPS, but that's probably not it (I can't do extensive testing on the current feed as Mountainlifter does, for lack of equipement and knowledge).

I also have the occasional WFS issue: sometimes, and not always the same section of the screen ; always goes away as soon as BIOS, Windows or linux screen kicks in. I'm more worried that this could get worse over time, I would like to know what hardware fix Acer is applying (and taking the trouble to withold stock, which must cost them some money so they must think it's worth doing): are we just on a cosmetic issue, or will it eventually get worse over time to the point where it will be visible in the OS (I've seen this happen to someone in the forum on the BIOS screen I think?).

The link to pictures and videos:
https://www.dropbox.com/sh/ne3thtsc7fbzcw5/AABpmwXJEPGYPoZITLAg8lz0a?dl=0


I don't see anything, what am I looking for? Probably why other users haven't reported issues either because they cant see anything unless they look for it. Just like I did with my Blue banding. But once I noticed, it was obvious.
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V 5 - Caselabs
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V4
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V3
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CPUMotherboardGraphicsRAM
i7 4790K Maximus VII Formula EVGA GTX 980Ti Classified Crucial Ballistix Elite 
Hard DriveHard DriveHard DriveHard Drive
Samsung SM951 AHCI  Crucial MX 100 WD red Seagate 
CoolingMonitorKeyboardPower
Custom watercooling loop Asus ROG swift PG279Q Corsair k95 RGB MEchanical keyboard Corsair AX860i 
CaseMouseMouse PadAudio
Caselabs SMA8 Black logitech G502 Proteus  Razer firefly and corsair XXL Keyboard mouse mat. Swan M50w 2.1 channel sound system 
Audio
Asus Xonar Phoebus sound card 
CPUMotherboardGraphicsRAM
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post #466 of 3056
Quote:
Originally Posted by kot0005 View Post

I don't see anything, what am I looking for? Probably why other users haven't reported issues either because they cant see anything unless they look for it. Just like I did with my Blue banding. But once I noticed, it was obvious.

His examples are highlighting the lack of scan lines on his display.
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post #467 of 3056
Quote:
Originally Posted by Mountainlifter View Post

If they find a fix, then great.

If they keep quiet about it and later batches come out with no problems then you just RMA your monitor. The scanlines happen even when OC is off. We can prove that and get a replacement since they can't fix it.

If later batches are not good, still we can RMA it in a couple of months and fight it till we get one without these dratted scanlines. Don't let it bother you too much. It is just a question of patience and perseverance.

EDIT: I went through this last year too with the Asus ROG Swift PG278Q. So, I'm a veteran at dealing with crappy products.

So you believe Acer will take care of us? - essentially, that is what you're saying.

Hmm... what's their track record like? This is my first Acer product. Have they been fair in dealing with their customers in the past?
post #468 of 3056
Quote:
Originally Posted by Mikey- View Post

So you believe Acer will take care of us? - essentially, that is what you're saying.

Hmm... what's their track record like? This is my first Acer product. Have they been fair in dealing with their customers in the past?

Well, I am saying:

Best possibility: If they find a fix, then great.

Next best possibility: They can't find a fix but later batches come out with no problems then you just RMA your monitor. The scanlines happen even when OC is off. We can prove that and get a replacement since they can't fix it.

Worst possibility: They can't find a fix and later batches are not good also, we can still RMA it in a couple of months and fight it till we get one without the scanlines.


Whatever the possibility, even if their stance is that they can't cover OC related issues, since we have proof that even without OC we get scanlines, we can still demand a replacement. So, I'm saying I believe it is just a question of time.

Acer or any corporation is a soulless entity. No corporation really wants to take care of their customers. They want to take care of their business. In order to do that they need to have working good products out on the market and customer service. If not, they eventually become incompetent. So, I'm saying they care enough for themselves to see what all this noise we are making is all about.

In the end, don't lose your sleep over a monitor. I may not have bipolar related reactions but I do have a lot of emotional obsession over wanting to solve technical problems and documenting them too (like I have been doing). It is a distraction in a way (& though it is a fun one) it still takes away time from my actual work and even free time in the evenings. rolleyes.gif I learnt a lot about panels in the last few days and that puts a positive spin on things.

If it is really bothersome, then just return the monitor and wash your hands off of the whole thing. That's a valid solution too and that's what I did last year with the swift (I sold it to someone who didn't care about the lines). Compared to the swift, this monitor is still so much better even with scanlines.

Like with good RPGs there is no right or wrong decision here. What matters is you don't get stuck in indecision. You decided to keep the monitor. thumb.gif stick to that decision. Let's be patient, work together and solve this problem. What does it matter if a few got monitors without scanlines and we didn't? I consider that a great thing since we know we can get a good one eventually.
post #469 of 3056
Quote:
Originally Posted by Mountainlifter View Post

Well, I am saying:

Best possibility: If they find a fix, then great.

Next best possibility: They can't find a fix but later batches come out with no problems then you just RMA your monitor. The scanlines happen even when OC is off. We can prove that and get a replacement since they can't fix it.

Worst possibility: They can't find a fix and later batches are not good also, we can still RMA it in a couple of months and fight it till we get one without the scanlines.


Whatever the possibility, even if their stance is that they can't cover OC related issues, since we have proof that even without OC we get scanlines, we can still demand a replacement. So, I'm saying I believe it is just a question of time.

Acer or any corporation is a soulless entity. No corporation really wants to take care of their customers. They want to take care of their business. In order to do that they need to have working good products out on the market and customer service. If not, they eventually become incompetent. So, I'm saying they care enough for themselves to see what all this noise we are making is all about.

In the end, don't lose your sleep over a monitor. I may not have bipolar related reactions but I do have a lot of emotional obsession over wanting to solve technical problems and documenting them too (like I have been doing). It is a distraction in a way (& though it is a fun one) it still takes away time from my actual work and even free time in the evenings. rolleyes.gif I learnt a lot about panels in the last few days and that puts a positive spin on things.

If it is really bothersome, then just return the monitor and wash your hands off of the whole thing. That's a valid solution too and that's what I did last year with the swift (I sold it to someone who didn't care about the lines). Compared to the swift, this monitor is still so much better even with scanlines.

Like with good RPGs there is no right or wrong decision here. What matters is you don't get stuck in indecision. You decided to keep the monitor. thumb.gif stick to that decision. Let's be patient, work together and solve this problem. What does it matter if a few got monitors without scanlines and we didn't? I consider that a great thing since we know we can get a good one eventually.

Okay, then. Like I've said at least six times now... sorry for repeating myself... but I can get any game to run without scanlines. If that weren't the case, then this monitor would be going back immediately.

When I'm actually playing my games, and not worrying about the scanline issue, I'm constantly amazed by the monitor... by the Gysnc performance, which has transformed many of my games.... by the 3440x1440 resolution... I even like the slight curvature and the lighting. It's just an incredible display.
post #470 of 3056
http://www.overclock.net/t/1577511/anyone-else-excited-for-the-dell-s2716dg-monitor/590#post_24619770 Some people getting the new DELL TN G-sync panel are reporting the same problem as with the original swift. As usual, some other people are defending that panel by claiming that the guy who reported it has "bionic eyes" and that the artifact is insignificant. And so the cycle continues. What is it with these monitors.
Edited by Mountainlifter - 11/19/15 at 12:20am
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