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[Official] Wasabi Mango UHD550 Owners Club - Page 24

post #231 of 416
It all makes sense now. The delivery was scheduled for Monday but got moved to today. The delivery window option only allowed past 3pm yet the package arrived at noon. I was ~12 ft from the door when the UPS guy knocked, I jumped like a leopard and was at the door in 2 steps yet when I opened the door, the driver was already back in the truck or "package car" as they call it. To get back in the truck by the time it took me to see him, he must have been running.

As airisom2 pointed out and I did as well in one of my previous posts, there is combination of bubble wrap, cardboard and Styrofoam protecting the screen. However, a fraction of the impact force is transferred to the screen as well. If the force of impact is significant, even the fraction that gets past the protection can be sufficient to cause cracks and minor frame damage and blemishes. It takes an even greater force to bend the frame in the manner done to the monitor.

I asked the seller in advance to inspect the monitor, update the firmware and set the language to English, just in hope of having them actually check the monitor. I've done this before with the Catleap so I learned my few tricks. I pretended that I will have issues changing the settings so I asked them to put a note in the box with setting numbers for brightness and contrast. Of course they could have still faked it but at least I compelled them to inspect the unit as much as I could. The seller willingly shipping bad monitors to have shipping companies pay for them? I guess it's possible though I feel the seller would have liked to avoid the hassle of dealing people who easily throw a fit and cause all kinds of issues for the seller, which some are likely to do, especially when facing a prospect of returning an item that wasn't usable to begin with. I scanned all monitor feedback I could find before I bought one, including from forums.

Based on everything else I observed, I'm confident that the seller shipped a functional unit. At one point during the UPS transit, the package was damaged in a manner that caught the UPS's attention. I am guessing a drop from a significant height, 15+ ft. The monitor was originally scheduled to arrive on Monday (I ordered on Thursday) but there was a delivery exception.

Here is what UPS states:

https://www.ups.com/content/us/en/resources/sri/07a_qvm.html
Quote:
If you receive a message that your shipment has experienced an exception, then check the Shipment or Package Progress section in Tracking or Quantum View® Manage for details about changes in delivery schedule. An exception occurs when a package or shipment encounters an unforeseen event, which could result in a change to the expected delivery day. Examples of exception include: address unknown, damage to shipment, or signature not received.
post #232 of 416
Thread Starter 
Quote:
Originally Posted by RJA1 View Post

Accessorieswhole is the seller. I'm waiting to hear from them.
Yeah, I sent them the pictures and I asked them to ship me another, package it more safely.


I still want one. I couldn't see much but was impressed with what I saw, enough to gauge the image quality.

It all depends on the seller now.

Acessorieswhole is a good seller with great reputation. So far I have had great dealings with him on my UHD490 that I purchased for my brother (one of the hardware boards went out and he is getting it fixed for me). He will take care of you.

Unfortunately, you are the first report OC member that has received a damaged WM UHD550 on delivery. I know several folks that have received the UHD 42 and 43 damaged, but not a 55'!

Quote:
Originally Posted by MuscleBound View Post

F&%$ me. Who was the seller? What ya gonna do?

This scared me away from ordering monitors from ebay frown.gif

No need to be scared. The reputable sellers will take care of you. I've had many problems with the crossovers and the seller took care me of four different times.

Quote:
Originally Posted by RJA1 View Post

No crate, just a ~2" thick layer of bubble wrap. Not sure even a crate would have saved it.

The bubble wrap, the layers of cardboard underneath it and the Styrofoam blocks inside the edges of the box protect the monitor. There was significant force involved for the frame to get dented the way it did.
Warning: Spoiler! (Click to show)
[




Not sure if the crate would have saved the screen

Yeah, hard to tell. Mine came in a crate from Green-Sum. It was packaged in a box, then the box was in a made to fit wood crate (basically no wiggle room)!
Quote:
Originally Posted by MuscleBound View Post

Hope the seller doesn't ask you to return it before sending a replacment- shipping it back will cost you a pretty penny.

No, the seller will pay for return shipping.
Quote:
Originally Posted by airisom2 View Post

Accessorieswhole walked me through the steps for getting a refund. Pretty much all you have to do is send some pictures of the damaged screen to their company's email, which accessorieswhole will email you. Then, they start the UPS damage claim process. UPS will call you to schedule a pickup for the monitor, and accessorieswhole will ship out the replacement. There's no telling how long, though. I think I had to wait around a week or so to get my refund (didn't choose to get a replacement at the time since there was no Perfect Pixel version when I purchased the first one). Overall, I had a very good experience with them, and I hope you do too.

I do find it odd that it was damaged that badly. Accessorieswhole might be trying to get rid of these monitors another way: Make UPS pay for them.

Even though I'm just speculating, I find it very hard to believe that you can dent 1.5mm thick aluminum that badly while being inside the box. The foam on the corners is really thick.


After some time on 405v1, I haven't seen any flickering at all.

Good to hear no flickering at all!!!
post #233 of 416
Thread Starter 
@MuscleBound - Here is pictures of the UHD550 in 21:9 mode.

Desktop



GW2
post #234 of 416
Ouch sorry to hear about your damaged monitor RJA1

I took a gamble with mine and bought from a minor seller (that still had tons of sales history though)

Mine arrived in a box like yours but was shipped via DHL who are a bit more reputable with their handling (just abhorrent with customs clearance)

I was a bit paranoid because there was a large grease stain at the bottom of the box at the front but inside was completely fine.

In any case, hope it all gets sorted for you. Stuff like this happens

did you have to sign for the package at all? Someone was home for me to sign and receive the package and they made the driver carry it and wheel it inside for us lol.






CurlyP - Can i ask what you use to set the custom resolution? Nvidia settings?

Also, i keep forgetting to ask whether i can set a lower resolution with higher framerate on this monitor? Will it handle it or is it skipping frames?

Cheers
post #235 of 416
Quote:
Originally Posted by curlyp View Post

@MuscleBound - Here is pictures of the UHD550 in 21:9 mode.

Desktop



GW2
Thanks looks nice.
post #236 of 416
Thread Starter 
Quote:
Originally Posted by fureien View Post

Ouch sorry to hear about your damaged monitor RJA1

I took a gamble with mine and bought from a minor seller (that still had tons of sales history though)

Mine arrived in a box like yours but was shipped via DHL who are a bit more reputable with their handling (just abhorrent with customs clearance)

I was a bit paranoid because there was a large grease stain at the bottom of the box at the front but inside was completely fine.

In any case, hope it all gets sorted for you. Stuff like this happens

did you have to sign for the package at all? Someone was home for me to sign and receive the package and they made the driver carry it and wheel it inside for us lol.






CurlyP - Can i ask what you use to set the custom resolution? Nvidia settings?

Also, i keep forgetting to ask whether i can set a lower resolution with higher framerate on this monitor? Will it handle it or is it skipping frames?

Cheers

The Nvidia custom resolution is 3840 x 1620. See picture below.

I've tried lower resolutions with higher Hz on both the crossover and WM. Unfortunately, the frames skipped frown.gif Check out my second post, I performed multiple resolution tests.


Quote:
Originally Posted by MuscleBound View Post

Thanks looks nice.

Welcome!
post #237 of 416
Thread Starter 
I'm debating on ordering the UHD420, UHD490, or the UHD650 for my Mac. If I purchase the UHD650, I will test it with my main desktop and if all goes well, move my UHD550 over for my Mac.
post #238 of 416
Quote:
Originally Posted by curlyp View Post

@MuscleBound - Here is pictures of the UHD550 in 21:9 mode.

Desktop



GW2
Quote:
Originally Posted by curlyp View Post

I'm debating on ordering the UHD420, UHD490, or the UHD650 for my Mac. If I purchase the UHD650, I will test it with my main desktop and if all goes well, move my UHD550 over for my Mac.
Another one? You must really like it.
Ever compared it to a Samsung UHD TV- I heard the top line models have very little lag.
post #239 of 416
Thread Starter 
Quote:
Originally Posted by MuscleBound View Post


Another one? You must really like it.
Ever compared it to a Samsung UHD TV- I heard the top line models have very little lag.

Yeah, I really like the Korean monitors. Great quality at a great price. Not sure if you know, but these monitors are made from LG panels (A- and B) that does not meet LG's standards after they are made. If there is a small issue (dead pixel, etc), they are not used.

I've looked at using high end TV's before, but they are not made for desktop/gaming use; the input lag is too high. The hardware/motherboard in these Korean monitors are made specifically for monitors (hence why there is a DP port) and why you don't see a coax cable port. There have been folks on the forums that purchased the $4,000 LG 55" OLED TV to use as a monitor. One guy returned his due to some issues with coloring and lag. I would never recommend using TV as a monitor.
post #240 of 416
holy crap there is a 65 inch model?!?!? lol how much is it? i didnt come across one during my search

I must say though, at my viewing distance 55 is already not dense enough for 4k
65 would be worse

im too spoilt by the 2560x1600 experience


i concur with the TV sentiment. I was about to pounce on one this year as prices fell. But thank god i found this.


i remember when 4k first came out that there were >65" model TVs. i walked into a costco and was floored by an 80inch or something

The most amazing thing i have ever seen. Id just put it on the floor and have a little wireless kb/m combo

i wonder if LG has any A- 80" panels tongue.gif
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