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IE 10 compatibility issues with drop down controls...

post #1 of 7
Thread Starter 
I've tried to research this issue, but haven't really been able to find as much information as I would like. This is an issue regarding one of our web applications at work.

Background:
  • Our websites and web applications are all ASP.NET based. Currently in the process of upgrading from 3.5 to the latest version of 4.x.
  • The user enters the main website, then after logging in their credentials they can advance to the web application which opens up in a pop up window.
  • We use Telerik for many of our user controls and are the latest version as far as I know.
  • The website has to use compatibility view.
  • The web application doesn't like compatibility view.

One of our customer agencies of 26 users is having issues in the web application pop-up with the drop down controls. They are using IE 10 Browser and due to some agency restrictions, they are not allowed to use Chrome. Chrome btw, does not have this issue it is limited to IE 10 users.

We have tried to recreate this issue, but it is hit and miss just like with the customers. We have created it one time and using the same steps have not been able to recreate it again. Makes it kind of hard to set a breakpoint and determine where it is happening.

The senior developer thinks the fix would be to use the following in the webconfig file for the web application, but wants us to be able to recreate this before we make any changes.

system.webServer>
httpProtocol>
customHeaders>
add name="X-UA-Compatible" value="IE=EmulateIE9" />



Has anyone experienced an issue with drop downs not working correctly in a .NET site using telerik controls and IE 10? IE 9 does not behave this way. Any ideas on how to recreate this? I have tried outside of our VPN just as our customers would be and used my personal laptop with IE 10 both in compatibility view and not in compatibility view and it worked fine every time.

Any thoughts or suggestions would be awesome!

Thank you in advance.
Edited by Ceenedra - 9/27/15 at 8:29am
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post #2 of 7
when you say not working, the drop down doesn't even show? Or, it does show, and the sub items don't work?

Have you checked to see if there are any JavaScript errors on the page?

Sounds like it's an html/Css or js bug to me

Edit: and what web app is this?
Edited by edwardm - 9/28/15 at 1:40pm
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post #3 of 7
Thread Starter 
If I recall correctly from the ticket, they said they do not show. If I could recreate it, then I would know if it's JavaScript errors, but it doesn't happen all the time. As for the we app, its proprietary to the company I work for, we developed it and its several years old and originally was developed for IE 6. We have had no issues until IE 10. Chrome it works just fine. Unfortunately the customer in question who is having the majority of the issues are not allowed to use Chrome even as a work around.
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post #4 of 7
Unfortunately, kind of hard to say without additional info. Like sample code, actual link to visit, screenshot, etc.

So you've ruled out js error completely? Pulled up developer tools and saw nothing in the console?
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post #5 of 7
Since you guys are developing in-house, try updating your telerik components?

Quick google and found this:

http://www.telerik.com/forums/error-in-ie-10-due-to-telerik-dlls-version-2009-2-826-35
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post #6 of 7
We ran into the same issue with IE10 and dropdowns. Luckily we skiped 10 and moved to 11. We were able to address this issue by doing the following.

1) The web.config change did work, but we couldn't do that because we couldn't apply it globally to our application.
2) At the time there was a patch available that addressed this issue. I can't image it hasn't been fixed by MS yet, but i applied this to our dev server. http://support.microsoft.com/kb/2600088

That fixed it for us. When i was researching, I got a lot of useful information from link below. Even explains why its happening. Hope it helps you a bit.

http://www.hanselman.com/blog/BugAndFixASPNETFailsToDetectIE10CausingDoPostBackIsUndefinedJavaScriptErrorOrMaintainFF5ScrollbarPosition.aspx
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post #7 of 7
Thread Starter 
Thank you Eric! I went ahead and implemented the web config change to default to IE 9 emulation in hopes that that will do the trick. But we are hoping that with our upgrade to .NET 4.6 that will also help. Unfortunately, server wise, we have little control over updates.

Edward, the Telerik controls are up to date. I haven't been able to recreate it to see any errors in development tools. That's been the real problem. Hopefully this blind fix will work.
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