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[EuroGamer] New Consumer Rights Act puts gamers in the driving seat

post #1 of 42
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This applies to the UK, i'm not totally sure about the US.

Quote:
Changes to the Consumer Rights Act come into effect today - and give gamers better protection when it comes to faulty goods.

For the first time anyone who buys faulty goods is entitled to a full refund for up to 30 days after the purchase. Before the change, consumers were only entitled to refunds for a "reasonable time".

Of particular interest to gamers is increased protection for people who buy digital content. If digital goods are faulty, consumers are entitled to a full refund, or a replacement. This is the first time consumers have had clear legal rights for digital content.



Quote:
A number of high-profile video games have launched in recent years in what could be considered a "faulty" state, including Assassin's Creed: Unity, Halo: The Master Chief Collection, and the PC version of Batman: Arkham Knight.

Steam, the biggest PC video game digital platform with over 100m users, recently introduced a robust refund system that lets customers request a refund for nearly any purchase - for any reason. Other digital platforms, such as EA's Origin and GoG, have similar refund policies.

Sony with its PlayStation Network, Microsoft with the Xbox Games Store and Nintendo with the eShop must also comply with the new Consumer Rights Act.

This changes everything! Consumers now have more protection when they purchase faulty goods!
Edited by TopicClocker - 10/1/15 at 11:48am
post #2 of 42
About time.
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post #3 of 42
Quote:
Originally Posted by Just a nickname View Post

About time.
Exactly what I was thinkin.
post #4 of 42
^ this
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post #5 of 42
but publishers wil lose money when their broken games are returned en masse.

biggrin.gif
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post #6 of 42
Quote:
Originally Posted by Master__Shake View Post

but publishers wil lose money when their broken games are returned en masse.

biggrin.gif
We can only hope this happens a few times. Might actually change some things.
post #7 of 42
Quote:
Originally Posted by SabbathHB View Post

We can only hope this happens a few times. Might actually change some things.

no they'll start threatening consumers.

oh wait...

http://www.escapistmagazine.com/news/view/137296-Sims-5-Wont-be-Made-if-Sims-4-Isnt-Successful-Says-EA
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post #8 of 42
Quote:
Originally Posted by Master__Shake View Post

no they'll start threatening consumers.

oh wait...

http://www.escapistmagazine.com/news/view/137296-Sims-5-Wont-be-Made-if-Sims-4-Isnt-Successful-Says-EA
(Quote from this article)
"Grant and Maxis insist that they are dedicated to the game for the long-run, and that they won't just abandon it in favor of another sequel, but EA's track-record of doing this exact thing with its other franchises is not exactly stellar." Never heard that before either...
post #9 of 42
Quote:
Originally Posted by Master__Shake View Post

no they'll start threatening consumers.

oh wait...

http://www.escapistmagazine.com/news/view/137296-Sims-5-Wont-be-Made-if-Sims-4-Isnt-Successful-Says-EA

Didn't EA shut down Maxis already because the new SimCity and The Sims 4 didn't do well?
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post #10 of 42
Quote:
Originally Posted by Master__Shake View Post

no they'll start threatening consumers.

oh wait...

http://www.escapistmagazine.com/news/view/137296-Sims-5-Wont-be-Made-if-Sims-4-Isnt-Successful-Says-EA

That's not threatening consumers, that's sparing them from another substandard product.
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