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[SOLVED] Trouble accessing shared network drive - Access is denied

post #1 of 9
Thread Starter 
Hi all,

I'm having a bit of trouble being able to access the shared drives on a new pc I've installed in the office.

I've managed to add the drives via 'map a network drive' however when I try to access them I get the 'Access is denied' error.




All (7) computers in the office are running windows 7 and I've not had any issues connecting to the network drive before until on this new machine.

If anyone could point me in the direction of a solution that would be really appreciated.

Thanks in advance.

Jay.
post #2 of 9
So, first off I don't know how long this thread will last. You are asking the community to help you access something in your company that you are being told you cannot access. We do not know if you are supposed to have access and can only assume yes based on what you have said. That all said, this is what I would do to troubleshoot a mapped network drive problem if I had one myself or one of my end users did....

1. Remap the drive and retest.
2. Verify in AD or on the server that the end user has rights, if not, go through whatever process is required to get access.
3. If its an AD environment and the user account logged in is not the user, then when mapping the network drive you will need to put in the credential that has access to the location in the mapping itself. In most environments this probably isn't allowed due to Sarbanes-Oxley.

Apologies if this seems rather general and vague but I'm trying to help while not getting your thread locked.
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post #3 of 9
Thread Starter 
Quote:
Originally Posted by NameUnknown View Post

So, first off I don't know how long this thread will last. You are asking the community to help you access something in your company that you are being told you cannot access. We do not know if you are supposed to have access and can only assume yes based on what you have said. That all said, this is what I would do to troubleshoot a mapped network drive problem if I had one myself or one of my end users did....

1. Remap the drive and retest.
2. Verify in AD or on the server that the end user has rights, if not, go through whatever process is required to get access.
3. If its an AD environment and the user account logged in is not the user, then when mapping the network drive you will need to put in the credential that has access to the location in the mapping itself. In most environments this probably isn't allowed due to Sarbanes-Oxley.

Apologies if this seems rather general and vague but I'm trying to help while not getting your thread locked.

Thanks for the reply. I understand the reasons you may not be able to advise specifically, it's a small family business so I work with my mum and dad who own the company and I'm tasked with looking after the computers because I have always been into building/upgrading my machines at home as a hobby (or it used to be when I had much more time on my hands!).

I'm not completely familiar with networks and file sharing but in the past the computers have just been able to map and access the network drives on first attempt. Can you advise what AD is/means?
I spent a good few hours researching via google today and have ensured that "everyone" has full access and permissions to the shared drives on the server, but this didn't resolve the issue.
post #4 of 9
When I say AD I am referring to Active Directory. If this is a small family business its unlikely that you are running Active Directory.
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post #5 of 9
I am going to assume from your response that these machines are not running in a Active Directory/ Server environment correct? These are just 7 non-domain computers right?

Check these things. Go to the computer SERVER-PC and check the sharing permissions on the folder. Make sure "Everyone" is on the list with read and write permissions. Or, when mapping the drive, select thecheck box to "connect using different credentials". Map the drive using the user account from SERVER-PC. For example:

Username = SERVER-PC\THEUSERNAMEONTHATCOMPUTER (you must put the name of the computer before a backslash so it knows where to authenticate the login from)

PW- Whatever the password is to log onto SERVER-PC
Edited by The EX1 - 10/7/15 at 1:42pm
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post #6 of 9
Thread Starter 
I certainly haven't set up an 'active directory' so it's safe to assume it's not how it's set up in our case...it's literally just 8 pc's connected via a modem router and a switch, and the sharing is just set up in Windows 7.

EX1 I'll try your suggestion when in the office tomorrow morning.

Thanks again.
post #7 of 9
Thread Starter 
Quote:
Originally Posted by The EX1 View Post

I am going to assume from your response that these machines are not running in a Active Directory/ Server environment correct? These are just 7 non-domain computers right?

Check these things. Go to the computer SERVER-PC and check the sharing permissions on the folder. Make sure "Everyone" is on the list with read and write permissions. Or, when mapping the drive, select thecheck box to "connect using different credentials". Map the drive using the user account from SERVER-PC. For example:

Username = SERVER-PC\THEUSERNAMEONTHATCOMPUTER (you must put the name of the computer before a backslash so it knows where to authenticate the login from)

PW- Whatever the password is to log onto SERVER-PC

I managed to solve the issue with the help of your suggestions. I realised "everyone" had full permissions under the 'sharing' tab but not under the 'security' tab. Once I rectified this I was able to access the mapped drives.

Thanks very much for your help. much appreciated.
post #8 of 9
Quote:
Originally Posted by Jay Scott View Post

I managed to solve the issue with the help of your suggestions. I realised "everyone" had full permissions under the 'sharing' tab but not under the 'security' tab. Once I rectified this I was able to access the mapped drives.

Thanks very much for your help. much appreciated.

Great to hear and thanks for reporting back for others to see.

+rep
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post #9 of 9
Glad to see you got it working smile.gif
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