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UBIsoft strikes again (US Collectors Edition of Heroes of Might and Magic 7 flawed shipping) - Page 5

post #41 of 47
Quote:
Originally Posted by b.walker36 View Post

Seat Belts were put into cars long before being required

?!?

In Volvos and some other brands, Yes. In all cars? No.

Do you really believe Origin would have implemented a refund policy without the new EU regulations?

Sure, they probably decided it would be a competitive advantage for their electronic store if they offered a better refund policy then their competitors but the decision to have a refund polity in the first place most probably came from the regulation, not market forces.

Once you have it in place it doesn't cost very much to allow it for other reasons, at least compared to the cost of implementing it in the first place.
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post #42 of 47
Quote:
Originally Posted by b.walker36 View Post

Accept they didn't all implement it the same way. Steam gave no way to return a game if you simply didn't like it, Neither does google music (according to their policy). Apple does allow refunds for any reason within 14 days but didn't implement it until December of 14 ( More than a year after EA). How is that implementing in the same way when with Origin you have 24 hours from launch of a game to return for any reason even if you simply don't like it.

Yes Government Regulation has strong effect but for you to think or to believe that only Americans think market forces have a strong influence on industries your ridiculous. Explain why plasma's are not longer being made like they were.....Pretty sure its not government regulation....

Seat Belts were put into cars long before being required
Quote:
Originally Posted by Asmodian View Post

?!?

In Volvos and some other brands, Yes. In all cars? No.

Do you really believe Origin would have implemented a refund policy without the new EU regulations?

Sure, they probably decided it would be a competitive advantage for their electronic store if they offered a better refund policy then their competitors but the decision to have a refund polity in the first place most probably came from the regulation, not market forces.

Once you have it in place it doesn't cost very much to allow it for other reasons, at least compared to the cost of implementing it in the first place.

Quite a few started before legislation as the market was pushing for safer cars. Volvo did pioneer the current version of a 3point seatbelt we know today.

I really do think Origin would have done it anyway to get a one up on steam. Steam is my evidence for thinking that that. Even after this legislation they provided no way for refunds. They simply forced you to waive your right. Origin had it in place long before everyone else which leads me to believe they were planning something before this considering they knocked it out of the park compared to most who followed almost a full year if not more later. Is it possible they wouldn't have sure but NihilOC is just completely overlooking what the law actually requires, the timing of implementations by other companies and what origin actually provides.

The law requires you to provide a refund for goods that were not downloaded or streamed yet or if there is something inherently wrong with the product (Batman for example) or the customer can willingly waive this right. No company in the EU based on that law is required to offer a refund if the product works and has been downloaded/streamed. The way Origins returns work is so vastly different than that of the law which is why I don't believe they came from the same thought.
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post #43 of 47
I didn't read the thread, but I read the OP.

I'm just sad Ubisoft has the rights to two of my favorite game franchises : Far Cry and HOMM.

No Far Cry after 1 came close to it imo, just like HOMM is going downward in a spiral ever since III. V was okay though.
    
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post #44 of 47
Quote:
Originally Posted by b.walker36 View Post

Accept they didn't all implement it the same way. Steam gave no way to return a game if you simply didn't like it, Neither does google music (according to their policy). Apple does allow refunds for any reason within 14 days but didn't implement it until December of 14 ( More than a year after EA). How is that implementing in the same way when with Origin you have 24 hours from launch of a game to return for any reason even if you simply don't like it.

Yes Government Regulation has strong effect but for you to think or to believe that only Americans think market forces have a strong influence on industries your ridiculous. Explain why plasma's are not longer being made like they were.....Pretty sure its not government regulation....

Seat Belts were put into cars long before being required

Meh:

Refund policy for Google Play Music

You can return or cancel a music order within 7 days of purchase (14 days for users in the European Union) if you haven't downloaded or streamed the content.


Now that Steam have chosen to comply they will offer a refund for any game so long as you have played it less than two hours, and your request is within 14 days of purchase. Again, they really aren't going above and beyond by doing that it's just the most realistic way of maintaining compliance without absurd operational costs.

And as I said, refunds for digital purchases only started showing up between 2012 and late 2014 (with Valve being the outlier, they are the latest that I know of).

When regulatory changes occur not everyone becomes compliant at the same time, and that's just on a national level. When you're dealing with multinationals and EU directives that take time to be ratified into law by nation states the time frames are unpredictable at best, EA was one of the earliest to make the necessary changes but it was not the first and it was not a surprise announcement.

Hell, this has been in the news since 2012 and was drafted well before then: http://www.ft.com/cms/s/0/871402fe-e789-11e1-86bf-00144feab49a.html

And market forces do have a strong impact on industries, they just don't tend to impart altruistic tendencies and refunds are not a profitable business practice which is why no one ever used to do it.
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post #45 of 47
Thread Starter 
Looks like they had enough pressure and complaints.

http://forums.ubi.com/showthread.php/1293995-Official-Statement-M-amp-M-Heroes-VII-US-Collector%E2%80%99s-Edition
Quote:
Hello Heroes,

Please find underneath Ubisoft’s official statement concerning Might & Magic Heroes VII - US Collector’s Edition.

“Ubisoft regrets any confusion created by the marketing materials from our Might and Magic Heroes VII Collector’s Edition. We understand that some customers in North America were not aware the Collector’s Edition delivered digital versions of the game and soundtrack. Ubisoft apologizes for any frustration and disappointment resulting from these items being in digital format vs. physical format. We are accepting complete refunds from any dissatisfied customers and will be providing a compensation plan of one complimentary digital PC game for consumers that have already purchased the Might and Magic Heroes VII Collector’s Edition from the Uplay shop in North America. Affected consumers will be able to pick one game of their choice from a selection including Far Cry 4, Assassin’s Creed Rogue, The Crew, Toy Soldiers: War Chest Hall of Fame Edition and Zombi.”

We are sorry for the inconvenience and hope the above statement will help to clarify the current situation.

Best,
The M&M Team.

How about not be douche bags and offering one country physical media and another country digital, seriously...what was the thought process behind that one?
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post #46 of 47
Quote:
Originally Posted by DiNet View Post

That sounds like a terrible business idea smile.gif
maybe so but when i spend on some editions 140-160 euros and i can sell them for 200-300 some years after it sounds really sweett..its like buying a historic ferrari..especially when you have editions from companies or games that dont exists anymore(like from westwood which i still have a ra2 and the big EA collectors edition)
post #47 of 47
Quote:
Originally Posted by SpykeZ View Post

Looks like they had enough pressure and complaints.

http://forums.ubi.com/showthread.php/1293995-Official-Statement-M-amp-M-Heroes-VII-US-Collector%E2%80%99s-Edition
How about not be douche bags and offering one country physical media and another country digital, seriously...what was the thought process behind that one?

It's Ubisoft...there wasn't a thought process behind it. *in my best Health Ledger joker impression voice* They just...DO...things.
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