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[PCGAMER] Valve admits Steam customer support is awful (again), but says it's working on it - Page 6

post #51 of 87
Quote:
Originally Posted by TheReciever View Post

You shouldnt rely on implications then, thats left to interpretation and obviously doesnt work around here.

Otherwise yes, its the people that empower these practices and its the people that will have to punish that practice. I would like to think that my fellow mankind are not all mindless consumers.

You want to solve an issue, attack the source. Bringing up the intermediary might possibly bring some level of awareness, but only on one company, not the practice as whole. Catering the issue, will do nothing.

People buy games because of their history/title/etc. etc.

Most people even pre-order. And a very big part of people don't even know what a review is or what to look in them. It IS the sellers fault if they sell faulty crap not the consumers to search for clues if it is or it isn't.

By your logic I'm also to blame when COD:MW2 came out and I was expecting console access (since they flier actually said it has it) but there was none and steam actually told me in a support ticket I can't even get a refund for it? Alright then.

Not to mention the fact that people praised Valve about refunds like there was no tomorrow while they were actually obligated to do so for a long time by EU laws, Origin did that for a year already (if not more).

There is no point in defending them at this. They do sell crap and they are responsible for it, it's not my business to search the net for clues about the game. Valve wants my money not the other way around.
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post #52 of 87
You will NEVER see me praise EA, but honestly Valve needs to do what EA did, and hire on a few US based call centers to answer calls, live chat, and emails. And I say a few because with their user base, they're going to need all the CSR's they can get. I work for a call center and our employer has just over 1 million active customers, and with over 500 employees at our call center, it still gets crazy. Now times that by 125, and multiply rational customers x angry kids because their Call of Duty isn't working = I don't want to work there..........

Honestly everybody hating on Valve, okay I get it. But think about this, how many times have you honestly had to contact Valve's customer support? And EA? Not defending Valve by any means, because a company that large SHOULD have some form of decent customer support, or at least a standard turn around time to get a response from them, even with just an email based system.

With that being said, I still refuse Origin and love Steam simply because of business practices. But that's an entirely different argument.
Edited by pioneerisloud - 10/18/15 at 5:08am
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post #53 of 87
Quote:
Originally Posted by MadRabbit View Post

People buy games because of their history/title/etc. etc.

Most people even pre-order. And a very big part of people don't even know what a review is or what to look in them. It IS the sellers fault if they sell faulty crap not the consumers to search for clues if it is or it isn't.

By your logic I'm also to blame when COD:MW2 came out and I was expecting console access (since they flier actually said it has it) but there was none and steam actually told me in a support ticket I can't even get a refund for it? Alright then.

Not to mention the fact that people praised Valve about refunds like there was no tomorrow while they were actually obligated to do so for a long time by EU laws, Origin did that for a year already (if not more).

There is no point in defending them at this. They do sell crap and they are responsible for it, it's not my business to search the net for clues about the game. Valve wants my money not the other way around.

The EU law only allowed for refunds if you didn't download yet or waived your right for the 14 days. Valve decided to force you into waiving your right so you could't return something you didn't download yet. They only allowed refunds because of market pressure in my opinion.
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post #54 of 87
Quote:
Originally Posted by b.walker36 View Post

The EU law only allowed for refunds if you didn't download yet or waived your right for the 14 days. Valve decided to force you into waiving your right so you could't return something you didn't download yet. They only allowed refunds because of market pressure in my opinion.
funny..... that they didnt have law to prevent publisher from stealing ur base game when u get GOTY edition after u already own base game.
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post #55 of 87
Quote:
Originally Posted by Clocknut View Post

funny..... that they didnt have law to prevent publisher from stealing ur base game when u get GOTY edition after u already own base game.

There are a lot of terrible practices in all industries as well as terrible laws that reach too far into regulation.....what are you going to do? Nothing is every going to be perfect so I choose with my wallet when I can, pay for a DX11 patch no thank you.
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post #56 of 87
Quote:
Originally Posted by TheReciever View Post

You shouldnt rely on implications then, thats left to interpretation and obviously doesnt work around here.

Otherwise yes, its the people that empower these practices and its the people that will have to punish that practice. I would like to think that my fellow mankind are not all mindless consumers.

You want to solve an issue, attack the source. Bringing up the intermediary might possibly bring some level of awareness, but only on one company, not the practice as whole. Catering the issue, will do nothing.

So it's not up to a store whether to stock faulty products or not?

You're cutting out a whole array of variables. You're right that this ultimately is a consumer choice but that doesn't change anti-consumer practices that most people are not aware of.
post #57 of 87
Quote:
Originally Posted by DIYDeath View Post

So it's not up to a store whether to stock faulty products or not?

You're cutting out a whole array of variables. You're right that this ultimately is a consumer choice but that doesn't change anti-consumer practices that most people are not aware of.

As a society, we expect them to not openly sell faulty products. This falls under social expectation, which why there are laws in place for that purpose. There are loopholes however, and ultimately can be prevented via an educated consumer.

Its really not that difficult. I've been searching up reviews since I was 17 on anything I had money for. Why? I wanted to ensure that I was happy with my purchase and that it would make for a worthwhile investment. Maybe coming from a lower income family taught me the value of an investment, who knows.

The issue here is the price involved is not high enough. If your car or house was faulty after purchase, you'd be pissed because the level of investment is much higher. A 50-70 USD game on the other hand, you'll feel the burn but ultimately you eat it and move on.
    
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post #58 of 87
Quote:
Originally Posted by TheReciever View Post

As a society, we expect them to not openly sell faulty products. This falls under social expectation, which why there are laws in place for that purpose. There are loopholes however, and ultimately can be prevented via an educated consumer.

Its really not that difficult. I've been searching up reviews since I was 17 on anything I had money for. Why? I wanted to ensure that I was happy with my purchase and that it would make for a worthwhile investment. Maybe coming from a lower income family taught me the value of an investment, who knows.

The issue here is the price involved is not high enough. If your car or house was faulty after purchase, you'd be pissed because the level of investment is much higher. A 50-70 USD game on the other hand, you'll feel the burn but ultimately you eat it and move on.

...

......

..........

Your solution is to increase the price of games? lol. That's all I have to say to you regarding this. You're freaking crazy. That's a bandaid fix.
Edited by DIYDeath - 10/18/15 at 10:49am
post #59 of 87
Quote:
Originally Posted by dmasteR View Post

Source: http://www.pcgamer.com/valve-admits-steam-customer-support-is-awful-again-but-says-its-working-on-it

I haven't used Steam Support lately, but when I did a few months ago, the response time was forever for the initial reply. Before that, I used Steam Support about 2-3 years ago and the response time was next day.

Actions speak louder than words, and I really do hope they truly are improving their awful support.

Yea, luckily I also didn't have the need to use Valve's support, probably because I specifically try to avoid needless waste of money and just buy most new games (legally, of course) elsewhere and try to never store any valuable stuff (worthy of hijacking my account) in the Item Inventory wink.gif But everyone else whom I know had problems with various Steam's services did have to wait WEEKS before getting meaningful replies... except few "known" Twitch streamers who had their waiting time shortened to "just" a few days. I guess that greedy GabeN simply doesn't want to spend more money on hiring and training more customer support personnel and instead prefers to spend most of the time and money on inventing various creative ways of coaxing more money out of gullible mod/game developers and other Steam fanatics wink.gif
Edited by Rndomuser - 10/18/15 at 10:55am
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post #60 of 87
Quote:
Originally Posted by DIYDeath View Post

...

......

..........

Your solution is to increase the price of games? lol. That's all I have to say to you regarding this. You're freaking crazy. That's a bandaid fix.

More snide comical counters to my character, usually referring to insults generally means you have no more input in this discussion, so yeah please take your queue and exit stage left.

Continue whispering under your breath as you leave as well, classy.
    
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