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[PCGAMER] Valve admits Steam customer support is awful (again), but says it's working on it - Page 8

post #71 of 87
Quote:
Originally Posted by CrazyHeaven View Post


Coming from a lower income family I must state that we do not agree on this. If something I buy does not work I'm going to want my money back. This is true no matter the price. Unlike a game I'll walk all through a house many times before signing that final contract. If it doesn't work then I'm not buying.

I can't try a game out. Reviews don't know me and they certainly don't know if said game will work on my pc. If my pc meets the specs then the game should work. If not I'll want to return it.

I'm the type of person who'd call a fastfood place to corret a wrong order. Price doesn't matter. I want what I paid for.

You CAN wait it out and get opinions from friends, family, and coworkers. You CAN wait for critics/reviews.

Just because its a game, doesnt mean you should overlook normal standards you have for something else just because its a game.

Let me elaborate, when buying a house you ask yourself if a prospect will be a wise decision, with a game, not many seem to do that, my theory is because the price for said game isnt very high to be put into that category that needs careful consideration.
Edited by TheReciever - 10/20/15 at 9:14pm
    
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post #72 of 87
Quote:
Originally Posted by TheReciever View Post

You CAN wait it out and get opinions from friends, family, and coworkers. You CAN wait for critics/reviews.

Just because its a game, doesnt mean you should overlook normal standards you have for something else just because its a game.

Let me elaborate, when buying a house you ask yourself if a prospect will be a wise decision, with a game, not many seem to do that, my theory is because the price for said game isnt very high to be put into that category that needs careful consideration.

Correction, you can wait for that. I'm not given that option since I'm the only gamer I know. Beyond that, my second point still stands. If the game doesn't work on my pc I should be able to get a refund. Not 100 different steps I can try get it working.

I've yet to return a game. That being said I'm not going to hesitate to do so. I'm also not going to spend the time looking into a game like I would a house, or a car, or even a new gun. Their just isn't enough time in the world for me to dicate all that time into everything. So instead I'll buy from sellers that allow returns on anything questionable. Anyone who doesn't like this process does not have to take advantage of it. It is something I'm happy to have and hope other companies will pick up similar return policies in the future. Ubisoft would think twice before shipping another broken game if every gamer was allowed to return them.
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post #73 of 87
Quote:
Originally Posted by TheReciever View Post

Point in Case.

This is the very mentality that sets you up for failure. Not wanting to to do the research for yourself and just expecting things to be honky dory in a very complex thing that games have become.

If you dont have the time to do the research yourself, then I guess your not in a position to help yourself. However there are plenty here that do reviews, there is basically an official thread for almost every new release. If your not here to give and take information, I have to ask....

What are you here for?

This is not to say I dont support the ability to get a refund, but there are plenty of ways to avoid the frustration to begin with.

Not enjoying the game is one thing but if my pc meets the specs the game should work. It isn't a big frustration for me to simply request a refund. It might hurt the publishers but if the game doesn't work or not as advertised then I really don't care.
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post #74 of 87
Quote:
Originally Posted by CrazyHeaven View Post

Not enjoying the game is one thing but if my pc meets the specs the game should work. It isn't a big frustration for me to simply request a refund. It might hurt the publishers but if the game doesn't work or not as advertised then I really don't care.

Splitting hairs at this point, and no longer debating educated consumer vs social expectations of a store.

Besides, you do know that advertisements are not a direct representation of the game right? Im pretty sure most if not all games press is "subject to change".
    
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post #75 of 87
Quote:
Originally Posted by TheReciever View Post

Splitting hairs at this point, and no longer debating educated consumer vs social expectations of a store.

Besides, you do know that advertisements are not a direct representation of the game right? Im pretty sure most if not all games press is "subject to change".

I would hold them to their advertisements that are linked with the direct sale or presale of the item. It's like buying card stock that claims it is a certain weight. Getting it home and realize that their claim wasn't true. This should always warrant a return. I should not have to go the extra step of going online and read reviews to make sure the item is as claimed.

I do understand your points. I still do not see the problem with returns. If I were the publisher I would love it if people give my items a chance. I'd much prefer a try and return than not trying at all. This is even more true on games that did not review as well as others. What most might find to be an awful game someone else might actually enjoy. If returns are allowed the risk of trying it out is removed which could lead to a greater number of sales than what otherwise may not have happened due to the low quality of current reviews. I for one would make a greater amount of purchases if I knew I could return the ones that didn't work for me. Besides, where are these family and friend reviews coming from if everyone is suppose to sit down and wait for more reviews before buying?

None of this changes my stand on how I feel Ubisoft did with Assassin Creed Unity. There is no excuse for a large publisher to release a game that was that flawed at launch. I wish they could have found themselves with a bunch of opened packages of their clearly unfinished game.
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post #76 of 87
Unfortunately you can't legally bind them by games press that is already stated to be "subject to change", which is why you shouldnt accept an advertisement which sole purpose is to drive hype and therefore sales as representation of a final product.

There are a great number of critics that take risk, as they make there income based on taking the risk for you, and anyone interested. Of that pool you can find the common ground and develop a consensus until factual information debunks it. We do the same thing here on OCN constantly in respect to components that make electronics.

Just to be clear, we're not debating the developer. We're debating educated consumer vs should a store be held accountable (almost morally it seems). Just a store, not some collaborator.

Refunds should always be a thing, not really debating that either.

My own opinion on Assassin's Creed. Warning: Spoiler! (Click to show)
Personally I stopped playing AC at AC: Revelations. I didnt care for Edmonds story arc(At the end of AC:R) and that was (to me) the thread that tied them all together. Then AC3 was uninteresting by many reviews with little emphasis on Edmond. Even less reason to continue with this franchise. Then to take it further AC: Black Flag was more ship captain than Assassin and again little emphasis on Edmond. The thread that tied them all together was practically put on afterburner to turn the game into something episodic for a cash cow. I could get what I needed from youtube at this point it seemed. For the record I still haven't updated myself on that yet.

Edited by TheReciever - 10/21/15 at 6:07pm
    
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post #77 of 87
They should fire Gabe at Valve or send him packing out the door, They need a real CEO that could Navigate them through a Hardware Business approach, get some investors and Toy with Upgradable steam consoles or something, custom GPU's Starting with High End custom Fit GPU ( or one GPU fits all approach) .

*Microsoft would be kind enough to, Licence DirectX12 to them...DirectX 12 is useless for Microsoft profitably, they can milk Xbox one for anther few years, but there needs to be a shift in Console tech gear, the Market is still playing in the 900p Resolutions, thats only 420 pixels more than 480p CRT. Consoles are just a toy to say that " We make money selling toys to kids" is not good business practice in the end, they need to reach a Market that would accept a developed product that extends beyond the nostalgia of current consoles. Mozzila always nags to microsoft about their limitations etc, so why shouldn't Valve? They can then own the license to a developed API for sophisticated Hardware (AMD Nvdia). The Steam OS would run coherently with the Windows environment, no need to spend 1000's of man hours developing code for Linux????? DirectX12 O.S. wonèt need that...so take the O.S license and integrate your Steam O.S with Microsofts DirectX12 (type O.s).

Microsoft should Buy out Valve...then exploit their resources to see how much money they can milk out of that Brand. * Apple is a good example, picking up Beats Music, and Milking the profits off that for a few years, no Harm done.

You'd walk into EB games and see a wall of GPU upgrade options for the one console. You can start with the $700 Premier (Basic) Or move up to a ($850) price bracket. *Where next year the same Hardware upgrades would be more affordable (Like Xbox or PS price reductions). But it's new so you would purchase it immediatly. It would be compareable to RC remote cars, the market can outgrow consoles quickly (especially they introduce more industrialized Steam machines. (liquid cooled) thumb.gif
post #78 of 87
Quote:
Originally Posted by Gamedaz View Post

They should fire Gabe at Valve or send him packing out the door, They need a real CEO that could Navigate them through a Hardware Business approach, get some investors and Toy with Upgradable steam consoles or something, custom GPU's Starting with High End custom Fit GPU ( or one GPU fits all approach) .

*Microsoft would be kind enough to, Licence DirectX12 to them...DirectX 12 is useless for Microsoft profitably, they can milk Xbox one for anther few years, but there needs to be a shift in Console tech gear, the Market is still playing in the 900p Resolutions, thats only 420 pixels more than 480p CRT. Consoles are just a toy to say that " We make money selling toys to kids" is not good business practice in the end, they need to reach a Market that would accept a developed product that extends beyond the nostalgia of current consoles. Mozzila always nags to microsoft about their limitations etc, so why shouldn't Valve? They can then own the license to a developed API for sophisticated Hardware (AMD Nvdia). The Steam OS would run coherently with the Windows environment, no need to spend 1000's of man hours developing code for Linux????? DirectX12 O.S. wonèt need that...so take the O.S license and integrate your Steam O.S with Microsofts DirectX12 (type O.s).

Microsoft should Buy out Valve...then exploit their resources to see how much money they can milk out of that Brand. * Apple is a good example, picking up Beats Music, and Milking the profits off that for a few years, no Harm done.

You'd walk into EB games and see a wall of GPU upgrade options for the one console. You can start with the $700 Premier (Basic) Or move up to a ($850) price bracket. *Where next year the same Hardware upgrades would be more affordable (Like Xbox or PS price reductions). But it's new so you would purchase it immediatly. It would be compareable to RC remote cars, the market can outgrow consoles quickly (especially they introduce more industrialized Steam machines. (liquid cooled) thumb.gif

First of all it would be hard to fire Gabe, since Valve is his company biggrin.gif Other than that your point on licensing DX doesn't make much sense. Steam boxes exist to begin with in order for Valve to push SteamOS, not because Gabe is interested in pushing hardware. And SteamOS exists exactly because MS threatened to lock Valve out of digital PC game sales through their own Windows app store. Valve is actively and rigorously trying to break DX near monopoly in PC gaming, licensing would defeat the whole purpose of steamOS and steamboxes.
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post #79 of 87
Threads like these make me think people just hate on things they feel like are popular to hate on like emo high schoolers, granted I am only seeing the domestic side not the international side.
post #80 of 87
* I don't believe Microsoft will follow up on tackling Valve, they'd have to harness all their resources including new divisions to compete in the Mature Gaming Market. Gabe is an Engineer / CEO being an engineer he wants to stay employed due to his inexperience in uncharted waters so it makes sense to just sit still with Valve and continue making competitive profits in the Game Sales Market.

* MS CEO has a lot on his plate, forcing people to upgrade to Windows 10 shows what skills they have to attract Market share. Windows 7 has just recently been incorporated to most Banks.

DirectX12 is useless IMO, No Money. in it Will be a Waste of time. Sell it as another O.S @ $50, for a Steam gaming machine, boutique shops would swarm to get in on it, and so will many PC gamers tired of Using a Dekstop PC as a Gaming Hub.

What is wrong with that?mad.gif
Edited by Gamedaz - 11/1/15 at 2:27pm
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