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Bent I/O bracket on NEW 970 Strix - Manufacturing issue?

post #1 of 11
Thread Starter 
So I just received my 970 Strix from NCIX and noticed something odd. The rear bracket is actually bent and this prevents me from screwing the two screws to my case. The packaging material was perfect so this is most likely a manufacturing defect.

Would you request a replacement or bend it back yourself? I sent an RMA request myself, I just don't know if the bend occured before the bracket was installed on the card or after, which means other components might have been nudged in the process. I'm disappointed that this kind of stuff gets past quality control, but it is what it is...




post #2 of 11
Well, attempting an RMA is a good step. I would also contact NCIX and see if there is anything they can do for you.

Personally, if the card worked and I was able to bend it back into reasonable shape, I'd keep it tongue.gif
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post #3 of 11
Quote:
Originally Posted by wizardonthejob View Post

Well, attempting an RMA is a good step. I would also contact NCIX and see if there is anything they can do for you.

Personally, if the card worked and I was able to bend it back into reasonable shape, I'd keep it tongue.gif

This for me too, but I'd send a message about it so they can correct it.
post #4 of 11
Thread Starter 
I also thought it would be an easy enough job to bend it back with pliers. But what if I misjudge the bend and go too far, damaging something else in the process? The DIY in me doesn't care, but a part of me doesn't want to take the risk!
post #5 of 11
Quote:
Originally Posted by MiniCactuar View Post

I also thought it would be an easy enough job to bend it back with pliers. But what if I misjudge the bend and go too far, damaging something else in the process? The DIY in me doesn't care, but a part of me doesn't want to take the risk!

You can take it off by unscrewing a few screws, straightening it and bolt it back on after.
post #6 of 11
Quote:
Originally Posted by Duality92 View Post

You can take it off by unscrewing a few screws, straightening it and bolt it back on after.

This is what I would do. Should be able to do it by hand. Just go easy so you dont bend it to much. If you end up using pliers or a vise just put some cloth around it to keep from scuffing it up and making it look like crap.
   
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post #7 of 11
I would contact them and see if you can get reimbursed an amount for the faulty equipment. Sometimes companies will throw you some money if you decide to keep it even if it's faulty.
post #8 of 11
Thread Starter 
I didn't know that, thanks. My request has been moved to tech support, so we'll see what happens...
post #9 of 11
Quote:
Originally Posted by 7akata View Post

I would contact them and see if you can get reimbursed an amount for the faulty equipment. Sometimes companies will throw you some money if you decide to keep it even if it's faulty.

You know, I'm not much of a haggler and never even considered to try this route. But I will from now on! +Rep!
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Jarvis
(26 items)
 
Pepto Pony
(12 items)
 
MrDVR
(15 items)
 
CPUMotherboardGraphicsRAM
AMD FX-8350 @ 4.8Ghz CROSSHAIR V FORMULA-Z MSI GTX 980 Gaming 4g 16Gb G. Skill Ripjaws 4x4 @ 1600 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 PRO 128Gb SSD Intel 160 Gb SSD Intel 250 Gb SSD Generic DVD-RW 
CoolingCoolingCoolingCooling
2 x Noctua (NF-P12-1300 )1300rpm Premium Silent... Alphacool NexXxos UT60 Full Copper Radiator 240 Noctua NF-A6X25 FLX Quiet Computer Cooling Fan ... NZXT Sentry Mesh Fan Controller w/ Five 30 watt... 
CoolingCoolingCoolingCooling
2 x Corsair Air Series SP120   COUGAR CF-V12H Vortex Hydro-Dynamic-Bearing  Monsoon 90° Rotary Angle Fitting - 5/8" - Red Bitspower Dual / Single D5 Top Upgrade Kit 100 ... 
CoolingCoolingCoolingCooling
ModMyToys DreamFlex Premium 3/8" ID Tubing Reta... Coolance Liquid Coolant Bottle, 700mL Fluoresce... Coolance PMP 450 Variable Speed D5 Pump Bitspower D5 Mod Top V2 Pom version 
OSMonitorKeyboardPower
Microsoft Windows 7 Ultimate Samsung KS8000 4k UHD 65" Microsoft Wireless Comfort 5000 Keyboard and Mouse SeaSonic M12II 750 
CaseAudio
My TV Stand Cabinet Creative Sound Blaster X-Fi Titanium 
CPUMotherboardGraphicsRAM
FX-4300 Gigabyte GA-78LMT-USB3 EVGA Geforce GTX 260 G.Skill Ripjaws X 
Hard DriveHard DriveOptical DriveCooling
Corsair SSD Samsung 7200 Laptop drive Some DVD Burner I took out of a dead Dell. Noctua NH-C12P SE14 
MonitorKeyboardPowerCase
Dell 19" 16:9 Logitec wireless Enermax 650w Apevia X-Cruiser3 Pink 
CPUMotherboardGraphicsRAM
A6-6400K Dual Core MSI A78M-E35 Onboard 4Gb G.Skill Ripjaws 1600Mhz (2 x 2) 
Hard DriveHard DriveOptical DriveCooling
Intel 320 SSD Western Digital 2.5" 1Tb 7200rpm  LG External Blue-ray Combo Drive Noctual NH-L9a 92mm SS02 
OSMonitorKeyboardPower
Windows 7 Ultimate 64bit Toshiba Regza 52" 1080p Logitech K400 Antec EarthWatts Green EA-380D 
CaseAudioOther
A piece of plywood and some zip ties. Onboard Hauppauge WinTV HVR-2250 dual tuner card. 
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post #10 of 11
Quote:
Originally Posted by wizardonthejob View Post

You know, I'm not much of a haggler and never even considered to try this route. But I will from now on! +Rep!

Hey, you paid the money, the worst they can say is no biggrin.gif
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