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I believe my phone locked itself to the original carrier

post #1 of 3
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I had gotten a S4 as a present in August. I had a S4 mini before that and I was given an S4 not much of an step up but the person never knew I owned a phone. But to continue my phone just stopped taking my sim card. Naturally I thought it was the sim card tray so I ordered one up and replaced it last night. And its still not working. Then I remembered I had some sims with Fido and Chatr. I am with Wind at the moment and Chatr is the original provider I believe as it was the sim in it when I received it. And out of all three it was Chatr who worked. I would like to note when ever I do an factory reset it always downloads Telusapps but lets me delete them which is why I thought it was unlocked, which makes me unsure about who is the original provider. I don't get why it would take my sim for a month and some and just stop. Thanks in advance.

Edit: To save some time i'll list what I have done to try to fix this

Factory Wiped
Changed sim tray
A method I realize was for Android 4.4 and could not continue with
Cleared cache
Cleaned sims
Checked all the connections on phone
I broke the screen and replaced that too

I spent so much on it there's no point to not fix it now because of the screen
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post #2 of 3
I've heard that carriers in the US have a tendency to lock phones down (from what you say it would seem Canada has the same problem). It's strange what you say about the phone suddenly not working even though it did, maybe it's another problem? Did you take the phone in to find out if it's indeed locked? I'm not aware of any way to unlock it, but good luck anyway.

Luckily here in ZA we don't have that problem (I have a Vodacom branded phone and use it with Cell C).
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post #3 of 3
Thread Starter 
Quote:
Originally Posted by JKuhn View Post

I've heard that carriers in the US have a tendency to lock phones down (from what you say it would seem Canada has the same problem). It's strange what you say about the phone suddenly not working even though it did, maybe it's another problem? Did you take the phone in to find out if it's indeed locked? I'm not aware of any way to unlock it, but good luck anyway.

Luckily here in ZA we don't have that problem (I have a Vodacom branded phone and use it with Cell C).

Sorry for the very late reply. It seems it just broke I tried unlocking it and it appeared it was unlocked. Changed things with the kernel? Sorry I don't remember but I even changed the sim tray and no luck. Thank you for the information thought. I just had to get a new phone.
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