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Hi, problem with my RAM

post #1 of 6
Thread Starter 
I'm new here, and I'm not very tech savvy. (/sadface) I found this site through google and I saw a few posts that were related to my issue but I couldn't keep up with all the lingo trading going around and I feel like an idiot, but I still want to ask my question.

I have 2 4 gig ram memory sticks in my computer but it only uses one. I saw a few posts with this issue, what I did was i swapped the memory sticks in the slots and for a while it worked with all 8 gigs registered, but I started up a game and 10 or so minutes later the computer did an insta-restart. (no warning, no blue screen) After it came back up I have the "8 gigs installed, 4 useable" marker on my computer info in the memory line.

I think there may have been an issue with the card or the mother board because it seemed like the blip happened when it reached the capacity of the first 4 gig stick, but I'm not completely certain. (again not a techie) So I have 8 gigs... until I actually have to USE the 8 gigs, which as it happens, is very frustrating. I recently replaced my motherboard, power supply, cpu and the 2 ram sticks are new as well. Having essentially gutted my computer and replaced its "organs," is there something I need to do to? Or could it simply be a faulty order? There was a driver and systems install cd that came with the motherboard (an MSI if you need know) and I keep running it to make sure everything was installed, but to no avail. I have done systems checks and driver checks to make sure everything was up to date and there were no faults found.

I wish I knew what I was doing, I have family that knows some things but they will just try to push a new computer. (or at least upgrades that I wont need/want)
post #2 of 6
Check Windows Device Manager for problems
Check Windows Event Viewer for anything (error / warning) that occurs at startup and about the time the computer glitched

If the above is OK, them run one stick at a time and check each by running memtest86

It the sticks are OK, do a BIOS reset. Unplug the PSU, remove the BIOS battery, push the power button 2 or three times, then put everything back together. Note that any BIOS settings that you have changed will revert back to their default settings and you'll have to reset them. Instead, you could do a BIOS re-flash to the latest BIOS available from MSI for your motherboard. Directions will be in your Owner's Manual. If you don't have one you can download it from MSI.

I'm assuming the the two memory sticks are exactly the same and were purchased at the same time (a "matched set").

And, in the future, when you ask a question, identify the parts in question (manufacturer, make, model, etc.) and preferably link to the part on the manufacture's website. That information is often helpful when trying to diagnose a problem.
Edited by billbartuska - 10/27/15 at 10:34pm
My System
(15 items)
 
  
CPUMotherboardGraphicsRAM
FX6300 Black M5A99X EVO R2.0 Nvidia GTS450 Team Vulcan PC3 12800 
Hard DriveOptical DriveCoolingOS
Samsung 840 PRO Asus DRW-1608P (x2) Custom Water Cooling Win7 (Ult), Win 8.1 & Win Server 2012 R2 
MonitorKeyboardPowerCase
2 X Samsung 915N Ducky Shine III, Blue Cherry/Blue LEDs PCP&C 1kw Lian Li PC-71 (W/Window) 
MouseAudio
Logiteck G400s none 
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My System
(15 items)
 
  
CPUMotherboardGraphicsRAM
FX6300 Black M5A99X EVO R2.0 Nvidia GTS450 Team Vulcan PC3 12800 
Hard DriveOptical DriveCoolingOS
Samsung 840 PRO Asus DRW-1608P (x2) Custom Water Cooling Win7 (Ult), Win 8.1 & Win Server 2012 R2 
MonitorKeyboardPowerCase
2 X Samsung 915N Ducky Shine III, Blue Cherry/Blue LEDs PCP&C 1kw Lian Li PC-71 (W/Window) 
MouseAudio
Logiteck G400s none 
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post #3 of 6
First question........Is your OS 32bit or 64bit? If it's 32bit then it can ONLY use 4GB
Monster HAF
(13 items)
 
   
CPUMotherboardGraphicsRAM
AMD FX 6300 Gigabyte GA970A-D3 EVGA GrForce GTX 650 Kingston Hyber X Blue 
Hard DriveCoolingOSMonitor
WD Cavair Black Asetek 570LX Windows 7 Home Pro Acer G226HQL 21.5" 1920x1080 
MonitorKeyboardPowerCase
Acer G226HQL 21.5" 1920x1080 Azio Large print Tri-color LED Corsair CX500 Cooler Master HAF X 
Mouse
Corsair Vengence M60 
CPUMotherboardGraphicsGraphics
AMD FX 8350 ASUS CROSSHAIR V FORMULA EVGA GeForce GTX 680 FTW EVGA GeForce GTX 680 FTW 
RAMHard DriveCoolingOS
Vengeance® — 16GB Dual/Quad Channel DDR3 Memory... WD Corsair Black Corsair Hydro Series H100i High Performance Dua... Windows 7 Pro 
PowerCase
HX Series HX1050 Power Supply — 1050 Watt 80 PL... Cooler Master HAF X 
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Monster HAF
(13 items)
 
   
CPUMotherboardGraphicsRAM
AMD FX 6300 Gigabyte GA970A-D3 EVGA GrForce GTX 650 Kingston Hyber X Blue 
Hard DriveCoolingOSMonitor
WD Cavair Black Asetek 570LX Windows 7 Home Pro Acer G226HQL 21.5" 1920x1080 
MonitorKeyboardPowerCase
Acer G226HQL 21.5" 1920x1080 Azio Large print Tri-color LED Corsair CX500 Cooler Master HAF X 
Mouse
Corsair Vengence M60 
CPUMotherboardGraphicsGraphics
AMD FX 8350 ASUS CROSSHAIR V FORMULA EVGA GeForce GTX 680 FTW EVGA GeForce GTX 680 FTW 
RAMHard DriveCoolingOS
Vengeance® — 16GB Dual/Quad Channel DDR3 Memory... WD Corsair Black Corsair Hydro Series H100i High Performance Dua... Windows 7 Pro 
PowerCase
HX Series HX1050 Power Supply — 1050 Watt 80 PL... Cooler Master HAF X 
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post #4 of 6
To check what version of Windows you have look for My Computer and right click and select properties. As kyfire mentioned if you're on a 32 bit your RAM can't go above ~4GB. However, I don't think it would cause a random restart, so it could definitely be another problem.
Skylake
(12 items)
 
Hanging On
(14 items)
 
 
CPUMotherboardGraphicsRAM
i7 6700k MSI Z170A Gaming M5 EVGA GTX 970 FTW G.Skill DDR4 3000 2x8GB 
Hard DriveHard DriveHard DriveCooling
Samsung 850 Evo 250GB Samsung 850 Evo 500GB WD Caviar Blue 1TB Coolermaster Hyper 212 Evo 
OSMonitorPowerCase
Windows 10 64bit Samsung 226BW EVGA G2 750W NZXT H440 
CPUMotherboardGraphicsRAM
i7 920 @ 3.8 GHz Foxconn Bloodrage Gti EVGA GTX 970 FTW 3x4GB Kingston HyperX 
Hard DriveHard DriveOSMonitor
Intel X25-M 80gb WD Caviar Black 640GB Windows 7 Samsung SyncMaster 226BW 
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Skylake
(12 items)
 
Hanging On
(14 items)
 
 
CPUMotherboardGraphicsRAM
i7 6700k MSI Z170A Gaming M5 EVGA GTX 970 FTW G.Skill DDR4 3000 2x8GB 
Hard DriveHard DriveHard DriveCooling
Samsung 850 Evo 250GB Samsung 850 Evo 500GB WD Caviar Blue 1TB Coolermaster Hyper 212 Evo 
OSMonitorPowerCase
Windows 10 64bit Samsung 226BW EVGA G2 750W NZXT H440 
CPUMotherboardGraphicsRAM
i7 920 @ 3.8 GHz Foxconn Bloodrage Gti EVGA GTX 970 FTW 3x4GB Kingston HyperX 
Hard DriveHard DriveOSMonitor
Intel X25-M 80gb WD Caviar Black 640GB Windows 7 Samsung SyncMaster 226BW 
PowerCase
Corsair TX750 HAF 922 
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post #5 of 6
Thread Starter 
Umm... okay. I did just mention that I have no clue... twice. I'll see what I can find out.

How do I use device manager to check components and how do I use event viewer? I go to device manager and it shows my components, but only the information, not if there's anything wrong. It tells me if the drivers are up to date but I dont think thats my problem, I installed the MSI motherboard disk drivers that came with my motherboard so you would think something as obvious as the ram slot drivers would be installed. But if there were something wrong, I don't know what I'm looking for to find out what or how to fix it.

It is 64 bit (or so the computer info says) the memory sticks are the same make and model and both of the sticks work fine, just the two of them together don't work as intended.

Explain things to me as if I were a child... or an idiot as the case may be. :-\

I put my system info into my rig builder. (properly, i hope) It has most everything there.

http://www.overclock.net/lists/display/view/id/6359229
Edited by Lareth87 - 11/4/15 at 10:30am
post #6 of 6
In devise manager, problems show up as yellow question marks. There very obvious.

Event viewer is a little harder.

Open it up. It works like windows explorer. Open a folder, like applications. It will load all the entries.
Search the entries for critical issues and errors.. You can use the filter on the right pane to select just seeing those.
When you click on an error or critical entry a box will open with a description of the problem and an option to gro online help.
Click on the help link and you'll be taken to a MS site that explains that issue.

My System
(15 items)
 
  
CPUMotherboardGraphicsRAM
FX6300 Black M5A99X EVO R2.0 Nvidia GTS450 Team Vulcan PC3 12800 
Hard DriveOptical DriveCoolingOS
Samsung 840 PRO Asus DRW-1608P (x2) Custom Water Cooling Win7 (Ult), Win 8.1 & Win Server 2012 R2 
MonitorKeyboardPowerCase
2 X Samsung 915N Ducky Shine III, Blue Cherry/Blue LEDs PCP&C 1kw Lian Li PC-71 (W/Window) 
MouseAudio
Logiteck G400s none 
  hide details  
Reply
My System
(15 items)
 
  
CPUMotherboardGraphicsRAM
FX6300 Black M5A99X EVO R2.0 Nvidia GTS450 Team Vulcan PC3 12800 
Hard DriveOptical DriveCoolingOS
Samsung 840 PRO Asus DRW-1608P (x2) Custom Water Cooling Win7 (Ult), Win 8.1 & Win Server 2012 R2 
MonitorKeyboardPowerCase
2 X Samsung 915N Ducky Shine III, Blue Cherry/Blue LEDs PCP&C 1kw Lian Li PC-71 (W/Window) 
MouseAudio
Logiteck G400s none 
  hide details  
Reply
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