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Please save me from the torture my wireless card is causing

post #1 of 16
Thread Starter 
I JUST got my Alienware 17 R3 in the mail TODAY and it's already broken. I blame the terrible Killer AC 1535 wifi card they thought would be a good choice for the computer.

It started losing the default gateway from the ipconfig, and disabling the wireless card and enabling it again would cause Windows to not see it and disable the Wireless networking service. I have tried 4 times now to reinstall the drivers from the support page, and this last time I got the further than I had before. It sees wireless networks just fine and can connect to them. Here is where the big problem starts. Any network I connect to has no internet access. I tried leasing a new IP but here is the kicker, ipconfig ONLY shows a bluetooth ethernet connection, no wireless at all. What the heck is going on? If I don't get this fixed, I'll have to return a computer I have waited darn near a month to get. mad.gif


PLEASE save me. I can't show you anything on the computer because the NIC driver is not installed either.
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post #2 of 16
I would try opening a door behind, maybe the wireless card isn't properly seated because of often questionable shipping methods. Take it out, boot, remove all drivers. Turn off, put card back in adequately then reboot and reinstall drivers.

Let me know how that goes.
post #3 of 16
Quote:
Originally Posted by raidmaxGuy View Post

I JUST got my Alienware 17 R3 in the mail TODAY and it's already broken. I blame the terrible Killer AC 1535 wifi card they thought would be a good choice for the computer.

It started losing the default gateway from the ipconfig, and disabling the wireless card and enabling it again would cause Windows to not see it and disable the Wireless networking service. I have tried 4 times now to reinstall the drivers from the support page, and this last time I got the further than I had before. It sees wireless networks just fine and can connect to them. Here is where the big problem starts. Any network I connect to has no internet access. I tried leasing a new IP but here is the kicker, ipconfig ONLY shows a bluetooth ethernet connection, no wireless at all. What the heck is going on? If I don't get this fixed, I'll have to return a computer I have waited darn near a month to get. mad.gif


PLEASE save me. I can't show you anything on the computer because the NIC driver is not installed either.

Dumb question, but you are restarting between driver installs? and does the card behave the same way in safe mode with networking?
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post #4 of 16
Thread Starter 
Quote:
Originally Posted by Boinz View Post

Dumb question, but you are restarting between driver installs? and does the card behave the same way in safe mode with networking?
Installer forces you to restart... Twice... I can try safe mode.
Edited by raidmaxGuy - 10/28/15 at 1:05pm
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post #5 of 16
Thread Starter 
Quote:
Originally Posted by Duality92 View Post

I would try opening a door behind, maybe the wireless card isn't properly seated because of often questionable shipping methods. Take it out, boot, remove all drivers. Turn off, put card back in adequately then reboot and reinstall drivers.

Let me know how that goes.
I was just in there about an hour ago and it is securely screwed to the motherboard. I don't know that removing it would have any effect.
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post #6 of 16
Quote:
Originally Posted by raidmaxGuy View Post

I was just in there about an hour ago and it is securely screwed to the motherboard

Did you try removing it and putting it back?
post #7 of 16
Quote:
Originally Posted by raidmaxGuy View Post

Installer forces you to restart... Twice...

what about safe mode.
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post #8 of 16
Thread Starter 
Quote:
Originally Posted by Boinz View Post

what about safe mode.

I guess I can try.
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post #9 of 16
Thread Starter 
Quote:
Originally Posted by Duality92 View Post

Did you try removing it and putting it back?
Might be a last resort. It seems to 'work', just not as intended.
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post #10 of 16
Quote:
Originally Posted by raidmaxGuy View Post

I guess I can try.

Can't hurt, the next best thing you can try which I usually do when diagnosing potential hardware vs software is to try a linux live usb and see if the hardware misbehaves the same.
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Boinzy 2017
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