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Windows 10 goes to black screen after login

post #1 of 9
Thread Starter 
Hey there, I am having a problem after updating my 32bit dell optiplex 9010 to windows 10.

When I start the pc I see the logon screen fine and enter my details. The desktop then loads and I see my icons. However, after about 2min my screen goes black and all I see is a mouse cursor.

Things I have tried:

-Installing latest intel drivers
-Disabling fast boot
-Pressing Windows+P
-Safe mode
-starting explorer.exe (only seems to work for a second then closes out)
-Updating bios
-Creating a new user account
-Clean boot

Any other advice is appreciated. I would like to try and avoid reinstalling windows if possible since it takes a while to install things over again.Thank you.
Edited by Help22 - 11/4/15 at 11:36am
post #2 of 9
Quote:
Originally Posted by Help22 View Post

Hey there, I am having a problem after updating my 32bit dell optiplex 9010 to windows 10.

When I start the pc I see the logon screen fine and enter my details. The desktop then loads and I see my icons. However, after about 2min my screen goes black and all I see is a mouse cursor.

Things I have tried:

-Installing latest intel drivers
-Disabling fast boot
-Pressing Windows+P
-Safe mode
-starting explorer.exe (only seems to work for a second then closes out)
-Updating bios
-Creating a new user account

Any other advice is appreciated. I would like to try and avoid reinstalling windows if possible since it takes a while to install things over again.Thank you.

Do you get the black screen with a cursor in Safe Mode?

1) If you don't get any issues in Safe Mode, uninstall your anti-virus especially if you're not using the built-in Microsoft Defender.
2) Uninstall the video card drivers through Device Manager. Make sure to check the option about completely removing drivers.
3) Perform clean boot as described here (http://social.technet.microsoft.com/wiki/contents/articles/29876.how-to-perform-a-clean-boot-in-windows-10.aspx) and then restart the computer.

See if those three steps help. smile.gif

FYI. We have Dell OptiPlex 9020s running Windows 10 here and they have no problems so far. smile.gif
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post #3 of 9
Thread Starter 
Thanks for the advice. Unfortunately, no luck. I see the desktop icons there but then suddenly my screen just goes black and I can't restart explorer as it keeps crashing itself. I am trying to do a reset from the install disc and try to keep some of my personal files. If that does not work, I will then do a complete reinstall and bite the bullet. If that doesn't work back to win7 for me.
post #4 of 9
I would try to create another local user account and see if the problem persists. it sounds like a corrupted account causing explorer.exe to not load properly. I have seen similar performance issues in other windows versions.
post #5 of 9
Thread Starter 
Quote:
Originally Posted by XanderTheGoober View Post

I would try to create another local user account and see if the problem persists. it sounds like a corrupted account causing explorer.exe to not load properly. I have seen similar performance issues in other windows versions.

Hi thank you for the advice. I have a list of things I tried in the first post and that is on it already. Unfortunately that did not work. Explorer just keeps crashing. I still appreciate you trying to help and reply though. Thank you.
post #6 of 9
Quote:
Originally Posted by Help22 View Post

Hi thank you for the advice. I have a list of things I tried in the first post and that is on it already. Unfortunately that did not work. Explorer just keeps crashing. I still appreciate you trying to help and reply though. Thank you.
Ah, thanks for pointing that out. might be a long shot but have you disabled the hibernate file?

run cmd AS ADMINISTRATOR and enter the command
powercfg -h off
reboot and see what happens. in the early win 7 days a lot of users were reporting random hibernate problems so it wouldn't hurt to try but it is quite the long shot.
post #7 of 9
I actually ran into this exact issue when upgrading one of my machines. I Didn't want to start over from my backup, so I spent a day trying to figure it out.

what I did to fix it: open task manager, go to file>run, then open notepad, click File>Open, change "text documents (*.txt) t to "All Files" browse to:c:\windows\system32 and change the extension of IDTNC64.cpl to IDTNC64.bak or just delete if you don't want a backup. go to task manager, and try to run explorer.exe

you don't have to use notepad, as long as you get to the file you should be good. I hope I caught you before you did anything too drastic

let me know if it works smile.gif

if it doesn't please export your event viewer logs and post em here. we can figure out which cpl or exe is crapping out
Edited by bobaffett - 11/4/15 at 1:46pm
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post #8 of 9
Thread Starter 
Quote:
Originally Posted by bobaffett View Post

I actually ran into this exact issue when upgrading one of my machines. I Didn't want to start over from my backup, so I spent a day trying to figure it out.

what I did to fix it: open task manager, go to file>run, then open notepad, click File>Open, change "text documents (*.txt) t to "All Files" browse to:c:\windows\system32 and change the extension of IDTNC64.cpl to IDTNC64.bak or just delete if you don't want a backup. go to task manager, and try to run explorer.exe

you don't have to use notepad, as long as you get to the file you should be good. I hope I caught you before you did anything too drastic

let me know if it works smile.gif

if it doesn't please export your event viewer logs and post em here. we can figure out which cpl or exe is crapping out

Damn, you caught me after a refresh here. I wish I would have read that sooner as other people may run into my problem. I refreshed my pc and tried to keep personal files and my pc works ok now. Thank you for the reply though.
post #9 of 9
Quote:
Originally Posted by Help22 View Post

Damn, you caught me after a refresh here. I wish I would have read that sooner as other people may run into my problem. I refreshed my pc and tried to keep personal files and my pc works ok now. Thank you for the reply though.

Hopefully this thread will be a good resource for others experiencing this issue at least.
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