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[IBM] MAC has Eight Times Less Troubleshooting Support Issues than PC - "It just works."

post #1 of 224
Thread Starter 
http://bgr.com/2015/10/15/mac-vs-pc-ibm/
Quote:
Recently, IBM took part in the JAMF Nation User Conference where Big Blue divulged a whole lot of interesting data about its foray into the world of all things Mac. According to Fletcher Previn, VP of IT at IBM, the company’s new Mac at IBM initiative is off to a rousing start. IBM is currently is deploying 1,900 Macs per week with Previn noting that there are now more than 130,000 Macs and iOS devices being used company wide. With respect to Macs specifically, IBM went from 0 to 30,000 machines in just six months time.

Making a strong case for the Mac in the enterprise, Previn touched on a few points, including the fact that while Macs may have a higher up-front cost, they ultimately help the company save money.

JAMF reports:


Previn continued the Mac@IBM conversation by saying the the upfront cost of PCs is lower, but the residual value of Mac is higher. “A Mac still has value three or four years down the road,” he added. With the provisioning and automation practies used to manage Mac, IBM does not need to create images for all of their machines — saving their IT staff significant time.

“Every Mac that we buy is making and saving IBM money,” Previn said.

Over the long run, “the incremental purchase price of a Mac pays for itself several times over the life of the device,” one of Previn’s slides read.

Speaking to the ease of use that the Mac is famous for, Previn said that just 5% of Mac users call the help desk, in stark contrast to the 40% of PC users who call the help desk.

Driving the point home, Previn cited a Gartner statistic which says that the optimal ratio of IT workers to employees is 1:70. At IBM, with respect to Mac users, that ratio is 1:5,400.

“We just need a lot fewer people to support these machines,” Previn added.

Boom
post #2 of 224
Sad to think about all the IT jobs they will be cutting soon if they are talking about that kind of IT to User ratio.
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post #3 of 224
Quote:
Originally Posted by teh_HyDr0iD View Post

Sad to think about all the IT jobs they will be cutting soon if they are talking about that kind of IT to User ratio.

Wow, and some of those guys probably did more than just support users.

And 1:5400 is just ludicrous, they are screwed if something big happens to their infrastructure or a virus gets loose on the network.
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post #4 of 224
It's not really a surprise that Mac beats Windows in ease of use and maintenance. Windows still has more mainstream application support and much greater selection of hardware, so the world isn't imploding quite yet. Also, let's not forget that Windows 10 is meant to be a long term solution. Apple still releases new paid OSX editions quite frequently.

But in reality, "Mac vs. PC" was never a thing. In my opinion, it's nothing more than an illusion created by the Apple marketing department. Both OS's have their individual uses, sure sometimes it's a tough choice for certain industries, but people know what they like and will choose accordingly.
 
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post #5 of 224
Cool story bro
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post #6 of 224
I wonder what it would come out as if the sucky PC OEMs stopped loading tons of random bloatware and adware on PCs as well as stopped using custom bios and firmware. Would probably change things.
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post #7 of 224
"It just works"...until you want to upgrade a component.

Oh I forgot, Mac users don't upgrade, they just go out and buy another $2,000 computer.

The $2,594.00 iMac doesn't even have an i7 CPU, and these things are supposed to be the industry standard.

I honestly don't get it.
Edited by aweir - 11/3/15 at 4:37pm
post #8 of 224
I suppose this is quite plausible, an interesting number of "8x" however.

There's soooo many reasons why there could be potentially less "troubleshooting support issues" than a PC running (what I assume would be) Windows.

They typically have less hardware configurations which also aren't exactly drastically different from other Macs, one may have a faster processor of the same CPU generation, or a faster GPU of the same architecture etc.

I'm not exactly sure how the drivers work for Mac systems, as in distribution and updates as I've only used one for video editing a couple of projects, and not in my daily usage at home.

PCs often have loads of different hardware configurations and different architectures for the CPUs and GPU, from processors and motherboards to wi-fi and bluetooth adapters
So do Macs, however Apple design them to be somewhat similar in hardware, usually without a large variety of different components in them other than the CPU, GPU and Storage.

I suppose having a small amount of models, often around 3 different models per type of product like an iMac or a Macbook also makes it alot less complicated as opposed to having something like 10 different models from various PC manufacturers with various hardware configurations.

I suppose it's the more simpler approach in terms of choices, as you only have 3 different models to chose from of that product.


A little off topic but I kind of wish the Steam machines took this kind of approach, as having many different models from different manufacturers can make it daunting for the customers as they not only have alot of choice (which is a good thing) but it can also make things more complicated for the customers too, I can see it already, someone buying a weak Steam machine expecting to play the latest AAA game and finding out that the Steam machine they bought doesn't meet the minimum requirements.

I really wish Valve released their own "official" Steam machine, like the one they gave to the testers, it could help create an industry standard in Steam machines in terms of hardware.
Edited by TopicClocker - 11/3/15 at 4:32pm
post #9 of 224
Quote:
Originally Posted by aweir View Post

"It just works"...until you want to upgrade a component.

Oh I forgot, Mac users don't upgrade, they just go out and buy another $2,000 computer.

You just use the USB ports silly. Sorry, I'm meant the USB port.

http://ifixit.org/blog/3525/the-retina-macbook-pro-was-verified-epeat-gold-but-its-not-green/
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post #10 of 224
Makes sense. Seeing as how they are 8 times more restrictive than PC's.
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