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[IBM] MAC has Eight Times Less Troubleshooting Support Issues than PC - "It just works." - Page 2

post #11 of 224
As others have mentioned, this really comes down to the fact that Apple can be ultra selective in the components and write drivers and such solely for that hardware, and basically tell anyone if they swap in a another component (assuming they even can, I believe we are down to RAM only, otherwise you have to get a workstation), you are on your own.

This is the exact same reason why consoles can get incredible performance given the age of the hardware in them, the coders for the games can write to a single hardware spec and make a ton of assumptions/optimization's, which PC's can not do since they must support all the combination's of GPU/CPU/Memory/Motherboard (this doesn't even go into OS variations, drive variations, and so on).

It brings to mind the saying by Ford "They can have any color, as long as it is black". There are a number of businesses that achieve high quality at the expense of any kind of choice. In and Out is an example of this in the service industry, a menu that is super limited, but the quality more then makes up for it.
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post #12 of 224
Quote:
Originally Posted by psycho12345 View Post

As others have mentioned, this really comes down to the fact that Apple can be ultra selective in the components and write drivers and such solely for that hardware, and basically tell anyone if they swap in a another component (assuming they even can, I believe we are down to RAM only, otherwise you have to get a workstation), you are on your own.

This is the exact same reason why consoles can get incredible performance given the age of the hardware in them, the coders for the games can write to a single hardware spec and make a ton of assumptions/optimization's, which PC's can not do since they must support all the combination's of GPU/CPU/Memory/Motherboard (this doesn't even go into OS variations, drive variations, and so on).

It brings to mind the saying by Ford "They can have any color, as long as it is black". There are a number of businesses that achieve high quality at the expense of any kind of choice. In and Out is an example of this in the service industry, a menu that is super limited, but the quality more then makes up for it.

Oh man, I knew I totally forgot to mention consoles in my post, I had it in my mind but forgot to say it!

That's what I was thinking.

biggrin.gif
post #13 of 224
Someone beat me to Mac is like a console.
 
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post #14 of 224
I'm not sure how this really tells us anything useful. IBM signs a partnership with Apple and all of a sudden decides that Macs are better in the enterprise than PCs. I'm sure Microsoft has studies and surveys "proving" that PCs are superior in the enterprise. I'm sure Google has surveys that say it doesn't make any different WHAT hardware you're using, the important thing is to be in the cloud with google apps. Etc etc. My point isn't that one platform is superior to the other, just that anytime a corporation has a huge financial incentive to convince people that X is true, their "proof" that X really is true needs to be taken with a grain of salt. I am much more interested in what the thousands of corporations who have no financial incentive one way or the other are doing, as they are more likely to provide impartial information. As well, I spent enough time in the corporate sector to know that when The Boss says "we're doing X", and than solicits feedback on how well X is working out, any feedback going from the bottom to the top passes through middle management and is filtered through the prism of "what does The Boss want to be true?".
Then they start talking about Macs having residual value 4 years later (as if a 4 year old ivy bridge i5 is somehow going to hold back your typical office drone in ways that a brand new haswel i5 won't).
Or things like, "With the provisioning and automation practies used to manage Mac, IBM does not need to create images for all of their machines — saving their IT staff significant time." These aren't objective statements of fact, they're sales pitches. But of course it doesn't make sense, none of these sales pitches are going to persuade your typical IT director, who is capable of seeing through them. Wait a moment, where was this published? Oh, a CONSUMER oriented blog. Now it makes sense.

Tl;dr

Not really a news article, but a fairly well put together sales pitch by the Apple\IBM marketing departments.
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post #15 of 224
Quote:
Originally Posted by Deuce65 View Post

Not really a news article, but a fairly well put together sales pitch by the Apple\IBM marketing departments.

That's what I thought. IBM are somehow lauding Apple as the greatest yet they are blind to all the problems Apple have and have had. In every hacker championships Macs are the first to be hacked, sometimes within minutes because Apple refuse to fix ancient problems. They leave bugs unfixed for years, despite being told about them repeatedly and only do something when it becomes so glaringly obvious that tech sites start laughing at them. Then there's the case of Macs not needing an AV until Apple had to admit that their OS' are inherently unsafe so users should get one anyway.

I bet the majority of their expenditure is on marketing not service, maintenance or R&D.
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post #16 of 224
8 times is pushing it a bit, but I believe it.
Quote:
Originally Posted by Tehrawk View Post

Makes sense. Seeing as how they are 8 times more restrictive than PC's.

How?
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post #17 of 224
Thread Starter 
Marketing for successful brands usually dwarf a lot of operational costs.

A better point to make is that Apple spends less on service, maintenance or R&D than PC OEMs and they definitely do spend more on service and I suspect R&D as well. The one area they should be weaker is maintenance.
post #18 of 224
Quote:
Originally Posted by Diablosbud View Post

It's not really a surprise that Mac beats Windows in ease of use and maintenance. Windows still has more mainstream application support and much greater selection of hardware, so the world isn't imploding quite yet. Also, let's not forget that Windows 10 is meant to be a long term solution. Apple still releases new paid OSX editions quite frequently.

Paid? Ha. OSX is free. Has been since Mavericks, Apple does not charge for updates anymore.

Frequently? Ha. Because updates are oh so evil... Maybe if Microsoft focused on a singular base OS like 10 is supposed to be, then they can get things patched that have been open since the dawn of NT that just went completely ignored.
Quote:
Originally Posted by Diablosbud View Post

But in reality, "Mac vs. PC" was never a thing. In my opinion, it's nothing more than an illusion created by the Apple marketing department. Both OS's have their individual uses, sure sometimes it's a tough choice for certain industries, but people know what they like and will choose accordingly.

Sure it is a thing. Maybe not for the average user, but for power users who know how to use a computer, it's hard to beat OSX. And quite honestly, unless you're a gamer... there's little reason to go with Windows these days. And even that's slowly changing with Valve pushing Linux hard ( and hopefully OSX gets some of it as well being Unix ).
Edited by Shrak - 11/3/15 at 5:50pm
post #19 of 224
Quote:
Originally Posted by aweir View Post

"It just works"...until you want to upgrade a component.

Oh I forgot, Mac users don't upgrade, they just go out and buy another $2,000 computer.

The $2,594.00 iMac doesn't even have an i7 CPU, and these things are supposed to be the industry standard.

I honestly don't get it.

Not all, if they are like my dad they keep a 5 year old Mac and keep flushing their money down the drain year after year on "Speed Up Your Mac" scamware.
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post #20 of 224
I work as a GeekSquad repair agent at Best Buy, and I have to say this is true. Macs are far easier to fix and have far fewer problems than most PCs.
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