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[IBM] MAC has Eight Times Less Troubleshooting Support Issues than PC - "It just works." - Page 14

post #131 of 224
Quote:
Originally Posted by Tehrawk View Post

Makes sense. Seeing as how they are 8 times more restrictive than PC's.


Other then not being upgradable and not being able to run as many games (or at the same settings rather)? That's 2 that are the big ones and the rest I would say are just personal preferance.
Quote:
Originally Posted by Kand View Post

Tried to use my Sister's mac to copy a file.

I had to call support to figure out where the right click was.

They said it had none.


What do you mean? I use a Mac and my mouse is literally no different then my Windows computer
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post #132 of 224
I can sort of get behind this notion. Manpower is expensive and I can certainly believe that MAC's are easier to maintain software wise then PC's. A lot of software issues on PC are due to either incorrect configuration of the corporate windows image or buggy 3rd party software.

That said I got to wonder if its going to be as trouble free as they expect. With more people and more importantly an wider spectrum of people using the system then inevitably the support will start getting more calls and raptors of "faults" like "I can't find the internet button" ect. dumb stuff.

I also have a feeling that due to the reputation of Mac vs PC some people are more likely to blame the system rater the outside factors.

For example.
No network connection, I think people are far more likely to call tech support to complain about that on an PC then they would for an Mac. After all mac "just work" so if they don't get an connection they are more likely to check their router or call their ISP.'
An printer does not work? Same thing. I would wager.


By the way does anyone know if OSX still has that annoying bug where 21:9 aspect ratio monitors are fuzzy?
    
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post #133 of 224
Quote:
Originally Posted by adamkatt View Post

Other then not being upgradable and not being able to run as many games (or at the same settings rather)? That's 2 that are the big ones and the rest I would say are just personal preferance.
What do you mean? I use a Mac and my mouse is literally no different then my Windows computer

Touchpad. It was a macbook. No mouse.
post #134 of 224
Quote:
Originally Posted by Kand View Post

Touchpad. It was a macbook. No mouse.

There is a right click on the touchpad. What are you talking about?
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post #135 of 224
Quote:
Originally Posted by NYU87 View Post

There is a right click on the touchpad. What are you talking about?

Not by default.
post #136 of 224







Edited by aweir - 11/4/15 at 2:05pm
post #137 of 224
Quote:
Originally Posted by un1b4ll View Post

I think you can sum up a lot of the user experience in side by side task comparisons- for example.

Creating a new user in windows 10:

1. Type 'New user' into cortana
2. click 'manage other account'
3. click 'add new user in PC settings'
4. click 'Add someone else to this PC'
5. decline online login credentials
6. decline MS account creation
7. go back, because it's forcing me to enter an email again
8. now it work. add new account info
9. account created

OS X

1. Open system preferences
2. Click 'users and groups'
3. unlock
4. Wonder, how would I ADD a user? oh, with the PLUS button. Nice. Click it.
5. Add new account creation and decline iCloud PW (same screen)

On the mac, there aren't any hidden messages, it's not trying to force me to use an account I don't want to, it, as they say, 'just works'.

Also keep in mind once a user has learned the workflow to add a user, they've now mastered managing accounts to any first party app, managing printers, and countless other settings. This means that when they need to do something similar in the future they won't need to contact IT. Apple has designed OS X to work just like this so that you learn one thing and now you suddenly know a lot of things.

 

Except that is completely irrelevant and not applicable to an enterprise environment.

   
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post #138 of 224
Are 3 macs being compared to 300 makes and models of PCs? If you simplify your hardware you'll have less problems and easier fixes.
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post #139 of 224
Ok I use OSX for development and for my programming classes and I use Windows for gaming. I like my MacBook Pro and I'm a power user of both systems. But there's a huge fallacy in the OP's quoted post. The reason why the OS has fewer troubleshooting issues, as many have said is due to the limited hardware configs and drivers. Some drivers are incompatible with others. For general non hardware demanding productivity I like Mac. Just a personal choice. I do just fine and don't feel deprived at all using win7 at work but I like the look and feel if Mac for productivity and dev work. Again just a personal choice.

That being said everyone gives Microsoft a lot of crap and they take a lot of flak. But realize they support govt and business infrastructure, as well as home office, and the gaming community. That's a lot of different uses for one OS. I give them some leeway in that sense. When a new piece of hardware comes on the market, thanks to driver devs it's normally just plug and play. That's more than can be said for OSX. I give Microsoft a lot of credit for their open operating system. If Linux was used as heavily it'd have similar problems.

And the whole 8x argument can be negated by the simple fact that there are 8x as many users of Windows machines. In 90% of support tickets it's because the user is an idiot. The other 10% is typically because of a driver config issue. Easily remedied.

As much as I like my MacBook for its non/performance related features (quiet, light, portable) it is massively overpriced and underpowered. I can't even watch flash videos without the cpu heating up and the fan screaming. So yea, OS X is great if you have the hardware behind it. Apple's solution is to convince you to get the Mac Pro or a similarly exorbitantly priced option. Frankly I don't think Apple thinks things through on s functional level sometimes. For instance my new MacBook Pro 13 doesn't even have a security slot...who on earth thought that through??


Personally I prefer to use MacBooks as a to go option because I hate most laptops and ultrabooks but I would never buy s Mac Pro.
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post #140 of 224
"Mac".
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