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[IBM] MAC has Eight Times Less Troubleshooting Support Issues than PC - "It just works." - Page 19

post #181 of 224
Quote:
Originally Posted by anti-clockwize View Post

Do you have any examples? What exactly can OSX do better than Windows that would warrant the switch of hardware and software?
I know a few Mac servicers who wouldn't argue as strongly as you are against windows which is why I'm curious about what you've said.

They aren't UNIX admin are they? If you take what Apple has alone then add portage. Yes the Gentoo software repo, you get more software abilities than you know what to do with. Any UNIX server software that was brought over to Linux is going to be there.

And if I can't get what I want, run Windows applications under a mounted ntfs partition by fuse.

As long as it's not hardware (even then project osx86) you can run quite a bit on a Mac. I know kernel compiling, I've had OS X running butter smooth with more stability than Windows ever.

In all honesty if I had Intel I'd run OS X all day every day. And no I don't like macs, too expensive. However take OS X, learn cli and get portage on there. It's pretty amazing.

But most people just think OS X is easy and noobish. While it is, learn its cli, disable some security features, unhide the system files. Really if you know how to tweak it, it's a great OS.

Just because OS X is great does not mean I think you should get a Mac, or anyone should. They probably shouldn't, while it is very versitile, the learning curve for being an OS X power user is by far greater than Windows or Linux.
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post #182 of 224
Quote:
Originally Posted by Six-Strings View Post

Somewhere there's a pale accountant in a shirt* and tie taking a break from doing spreadsheets on his Windows machine to have a **** to Clippy the helpful paperclip.

*with a pocket protector
post #183 of 224
Quote:
Originally Posted by Kand View Post

You were probably too young.
I was quite possibly not born yet haha.
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post #184 of 224
Not going to take a side, but merely to present my own non-deterministic dataset from my days working T1 and T3 support in an EDU environment:
1) Macs and PCs existed in about equal ratios
2) They each had issues with roughly equal frequency
3) PCs tended to be older (a lot of students got new macs for school I guess)
4) Networking appeared to be the biggest Achilles heel of the mac, while PC issues ran the gamut.

Basically, there are a lot more factors than the raw number of tickets made for a Mac or a PC. The nature of the issue is telling (our network stack could have been a major problem and raised the Mac issue counter) but also the average age of a PC tended to be higher leading to natural issues that occur over the lifespan of any x86 device. Those are only some variables that occur to me from our comparatively small community. I imagine IBM has hundreds of factors which could hugely contribute to data being skewed one way or another.
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post #185 of 224
As a side note, 95% of folks are probably familiar with and have experience with how to work a Windows based system. Maybe 10% of people know how to work and have experience with an OSX machine.

For a company like IBM with 400,000+ employees, that could literally translate into 10's of millions of dollars in lost productivity when you factor in the time lost by people trying to figure out how to even navigate and operate OSX. Not to mention all the time and money spent to get all the network admins and tech support guys up to snuff on how Mac's and OSX works properly.

I can't imagine it possibly being a good idea for a major corporation with an established system using Windows or Linux to switch to OSX. Now a small company or new company, sure it may be a good idea if what the article is saying is true, but other than that, the accountant Six-Strings mentioned was probably making a spreadsheet of all the numbers being crunched on why the marketing teams idea doesn't make financial sense to implement.
post #186 of 224
Quote:
Originally Posted by Kand View Post

Not by default.

uh yes by default right clicking only requires you to click with 2 fingers.

Quote:
Originally Posted by DNMock View Post

As a side note, 95% of folks are probably familiar with and have experience with how to work a Windows based system. Maybe 10% of people know how to work and have experience with an OSX machine.

For a company like IBM with 400,000+ employees, that could literally translate into 10's of millions of dollars in lost productivity when you factor in the time lost by people trying to figure out how to even navigate and operate OSX. .

OSX can be mastered in less then a week. I highly doubt any IBM worker is going to do such a bad job on OSX that it will translate to any money lost. && any money that IS lost would be made up rather quickly from the switch.
Edited by adamkatt - 11/5/15 at 6:00pm
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post #187 of 224
Quote:
Originally Posted by adamkatt View Post

uh yes by default right clicking only requires you to click with 2 fingers.
OSX can be mastered in less then a week. I highly doubt any IBM worker is going to do such a bad job on OSX that it will translate to any money lost. && any money that IS lost would be made up rather quickly from the switch.

400,000 employees * $20 per hour (averaged) = 8 million dollars for every hour each employee wastes learning the ropes on OSX lol. So yes, less than a week to master still equates out to 10's of millions of dollars lost.
post #188 of 224
Learning how to open you applications in OSX takes less than 10 minutes. Not a week, nor even an hour.
Seems you have never owned OSX, so you have no idea how easy it is to orient yourself through it.
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post #189 of 224
Does IBM do things anymore?
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post #190 of 224
I don't think a big company like this would make a change like this without giving it any proper thought. I would think that they tested this slowly, and found that it worked well so they started buying more and more Macs.
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