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[IBM] MAC has Eight Times Less Troubleshooting Support Issues than PC - "It just works." - Page 20

post #191 of 224
Quote:
Originally Posted by umeng2002 View Post

Does IBM do things anymore?

IBM are still very strong in the enterprise market.
In the last 10 years they are doing things more... right. They are changing focus by reading the market and going where the market will be. So after their decline because of the market moving from centralised systems to broader ones, they also joined the race quite well.
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post #192 of 224
Quote:
Originally Posted by umeng2002 View Post

Does IBM do things anymore?
Quote:
Originally Posted by Defoler View Post

IBM are still very strong in the enterprise market.
In the last 10 years they are doing things more... right. They are changing focus by reading the market and going where the market will be. So after their decline because of the market moving from centralised systems to broader ones, they also joined the race quite well.
Yes. Like stated above. IBM centralizes around the enterprise market. GM, Home Depot, Lowes. Just to name a few.

Quote:
Originally Posted by Defoler View Post

Learning how to open you applications in OSX takes less than 10 minutes. Not a week, nor even an hour.
Seems you have never owned OSX, so you have no idea how easy it is to orient yourself through it.
Ya. They've obviously never used OSX. It's much easier to navigate than a Windows environment. We're also talking different applications for usage. Oh well ... still an interesting read.
post #193 of 224
Quote:
Originally Posted by jdstock76 View Post

They've obviously never used OSX. It's much easier to navigate than a Windows environment.

I'm not the guy you're referring to, but for what it is worth I've used quite a bit of OSX and found it much harder to use than windows or even Linux.

Sure, I learned what I needed fairly quickly, but not any quicker than I learned it on other operating systems, and there was much more that I needed to relearn due to being intuitive from a windows/linux power user perspective as well as the lack of consistent and obvious feedback.

A lot of it has to do with what you are already accustomed to, and how deep your usage requirements/expectations are. A child of the 90s who's first experiences with computers were the iMacs obsequious to the era's public schools will have a much easier time navigating OSX than someone who has spent the majority of their computing life within a Windows environment. Additionally, someone who's use of OSX is limited to launching and working within common applications is going to find OSX a lot smoother to operate than someone who actually has to get "dirty" with networking and administration, for instance.
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post #194 of 224
Audio, video editing and rendering is done best on Higher end Mac's. For most everything else there is Windows98.
post #195 of 224
Quote:
Originally Posted by DNMock View Post

As a side note, 95% of folks are probably familiar with and have experience with how to work a Windows based system. Maybe 10% of people know how to work and have experience with an OSX machine.

For a company like IBM with 400,000+ employees, that could literally translate into 10's of millions of dollars in lost productivity when you factor in the time lost by people trying to figure out how to even navigate and operate OSX. Not to mention all the time and money spent to get all the network admins and tech support guys up to snuff on how Mac's and OSX works properly.

I can't imagine it possibly being a good idea for a major corporation with an established system using Windows or Linux to switch to OSX. Now a small company or new company, sure it may be a good idea if what the article is saying is true, but other than that, the accountant Six-Strings mentioned was probably making a spreadsheet of all the numbers being crunched on why the marketing teams idea doesn't make financial sense to implement.

Quote:
Originally Posted by adamkatt View Post

uh yes by default right clicking only requires you to click with 2 fingers.
OSX can be mastered in less then a week. I highly doubt any IBM worker is going to do such a bad job on OSX that it will translate to any money lost. && any money that IS lost would be made up rather quickly from the switch.

Quote:
Originally Posted by DNMock View Post

400,000 employees * $20 per hour (averaged) = 8 million dollars for every hour each employee wastes learning the ropes on OSX lol. So yes, less than a week to master still equates out to 10's of millions of dollars lost.

Quote:
Originally Posted by Zero4549 View Post

I'm not the guy you're referring to, but for what it is worth I've used quite a bit of OSX and found it much harder to use than windows or even Linux.

Sure, I learned what I needed fairly quickly, but not any quicker than I learned it on other operating systems, and there was much more that I needed to relearn due to being intuitive from a windows/linux power user perspective as well as the lack of consistent and obvious feedback.

A lot of it has to do with what you are already accustomed to, and how deep your usage requirements/expectations are. A child of the 90s who's first experiences with computers were the iMacs obsequious to the era's public schools will have a much easier time navigating OSX than someone who has spent the majority of their computing life within a Windows environment. Additionally, someone who's use of OSX is limited to launching and working within common applications is going to find OSX a lot smoother to operate than someone who actually has to get "dirty" with networking and administration, for instance.

All of this could be resolved by reading/watching the source:
Quote:
Originally Posted by Source 
From the moment the session schedule for the JAMF Nation User Conference (JNUC) was announced, the IBM session was a must-see for the 1,000+ Apple IT admins in attendance. Fletcher Previn, VP of Workplace-as-a-Service and the man responsible for delivering a productive IT environment to IBM's worldwide employees, addressed a passionate crowd on how IBM transformed a 500,000+ person Windows-centric organization to support the Apple platform.
...
Deploying Mac to IBM employees
When they officially opened the door to their employee-choice program and began offering Mac on June 1st, the hope was to "maintain that Mac buddy experience in the enterprise enroll experience,” said Previn. Through Apple’s Device Enrollment Program and the Casper Suite, IBM’s IT staff is able to hand employees a shrink-wrapped Mac that is immediately ready for use. They also use an enrollment process where Casper Suite Self Service is displayed once the user gets to the desktop. This allows them to configure their own device and add IT-approved apps, software, and configurations.

"We do use Self Service as the one and only way that software is distributed to our Macs,” he said. "Managing laptops more the way you’d expect mobile devices to be managed and that’s what Self Service really gives us,” he added. If you need Microsoft Office, you just click install. IT handles the licensing on the back end, but does not expose this step to the user.

With a lot of users moving from PC to Mac, Previn congratulated his team for doing a great job of focusing on the user experience and making the migration process extremely intuitive so employees felt comfortable and maintained high productivity levels throughout the process.

He also mentioned that IBM does not have an image for OS X, so that they can mirror the consumer box-opening experience for their users.

Results of the Mac@IBM program
To much fanfare from the crowd, Previn said that IBM is deploying 1,900 Macs per week and currently have 130,000 Macs and iOS devices in the hands of users. And all of these devices are supported by a total of 24 help desk staff members, meaning that each staff member effectively supports 5,375 employees. One stat that particularly stood out was that 5% of Mac users call the help desk, compared to 40% of PC users. This shows how simple it is for the staff at IBM to use the Mac platform, and reflects the hard work the team has done to make the experience seamless.
...
“Every Mac that we buy is making and saving IBM money,” Previn said.

And the fact that they’re supporting all of the devices and users with a minimal number of IT staff is truly incredible. Previn says that Gartner believes the optimal number of IT to employees should be 1:70. Previn noted that the average is 1:242. And IBM is currently hovering around 1:5,400 for their Mac support. Wow!

TLDR; They are deployed with super-closed environments that prevent user mishap and have drastically reduced helpdesk calls, it is going well, they are saving a lot of money
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post #196 of 224
Quote:
Originally Posted by claes View Post




All of this could be resolved by reading/watching the source:
TLDR; They are deployed with super-closed environments that prevent user mishap and have drastically reduced helpdesk calls, it is going well, they are saving a lot of money
'

I fail to see why you quoted me in that, but ok, sure.
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post #197 of 224
Quote:
Originally Posted by Zero4549 View Post

'

I fail to see why you quoted me in that, but ok, sure.
All of the posts about learning/transitioning to a Mac assume circumstances that IBM wasn't dealing with given their custom, closed version of OS X with a custom user front-end. thumb.gif
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post #198 of 224
Quote:
Originally Posted by claes View Post

All of the posts about learning/transitioning to a Mac assume circumstances that IBM wasn't dealing with given their custom, closed version of OS X with a custom user front-end. thumb.gif

If you actually bothered reading what I quoted in my post that you quoted, you would see that I was responding to another user's universal statement that OSX is inherently easier to navigate than any other OS and anyone who thinks otherwise has never used a Mac.

Neither my post nor the post it was in response to actually had anything to do with IBM's current replacement of Windows with OSX systems.

Additionally, for what it's worth, I have already posted earlier in this thread addressing the actual topic of the thread in much the same way you just did - that the use of OSX in this case is (coupled with a custom front end) to lock down users and prevent user error at the work place rather than having anything to do with any sort of inherent superiority in either OS.
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post #199 of 224
Quote:
Originally Posted by Zero4549 View Post

If you actually bothered reading what I quoted in my post that you quoted, you would see that I was responding to another user's universal statement that OSX is inherently easier to navigate than any other OS and anyone who thinks otherwise has never used a Mac.

Neither my post nor the post it was in response to actually had anything to do with IBM's current replacement of Windows with OSX systems.

Additionally, for what it's worth, I have already posted earlier in this thread addressing the actual topic of the thread in much the same way you just did - that the use of OSX in this case is (coupled with a custom front end) to lock down users and prevent user error at the work place rather than having anything to do with any sort of inherent superiority in either OS.
I thought post #196 was the best post in this thread - which is your favorite? rolleyes.gif

Edit: Upon reviewing the thread I have determined that you are a liar.

You made no such post, ever, in this thread, and have in fact only be contributing to the trolling and stupidity that this conversation affords.

Clearly, you did not read or watch the source and are responding to this thread without context. Sorry, but, post better.
Edited by claes - 11/6/15 at 1:04pm
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post #200 of 224
Quote:
Originally Posted by mushroomboy View Post


Honestly OSX beats the hell out of Windows, in just about every environment. I'm guessing most of the people bashing it haven't really used it.
I used them both for many years. I had Macs at the office and PC's at home, and did my work off both of them.

I never found OS X to be superior to Windows. Once you understood them both, they were about equal in ease of use. Some programs that I ran on both ran better on the Mac, some on the PC. But not much difference either way (actually a bit of a win for the PC, since the Mac had an i7 and the PC was this AMD 860K). Linux on the PC actually was faster than either one, but I couldn't do everything I needed to on Linux. The laptop that I used for work remotely, however, didn't need to run the same productivity software, and it's been running Mint for years.

Mac OS X works well. I have no problem using it or recommending it to people. But it's not better than the latest Windows. It's just different.
     
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Intel Core 2 Duo Mobile T9900 Dell 0G848F Intel Mobile 4 series 4GB Crucial DDR2-6400 
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OWC Mercury Electra 3G 44GB SSD stock DVD-RW Linux Mint Cinnamon 17.1 "Rebecca" 1366x768 WXGA 
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Kingston V300 Toshiba 2.5" laptop HDD, 1TB Micron C300 SSD Generic 2TB HDD WL2000GSA1672 (external) 
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Seagate Momentus XT 500GB ASUS DVD-RW Prolimatech Black Series Megahalems Linux Mint 18 Cinnamon "Sarah" 
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Phanteks Enthoo Pro Logitech Marble Mouse Behringer UCA222 Upgraded Realistic Minimus-7 speakers, Lepai 20... 
CPUMotherboardGraphicsRAM
Intel Core 2 Duo Mobile T9900 Dell 0G848F Intel Mobile 4 series 4GB Crucial DDR2-6400 
Hard DriveOptical DriveOSMonitor
OWC Mercury Electra 3G 44GB SSD stock DVD-RW Linux Mint Cinnamon 17.1 "Rebecca" 1366x768 WXGA 
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Overclock.net › Forums › Industry News › Hardware News › [IBM] MAC has Eight Times Less Troubleshooting Support Issues than PC - "It just works."