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[Ars] Comcast brings data caps to more cities, says it’s all about “fairness” - Page 4

post #31 of 131
They are pulling the same crap in Chattanooga which I find funny because epb offers unlimited gigabit fiber. They will lose business here.
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post #32 of 131
Hasn't come to California yet. I would say 300GB is a lot of data, but between steam and streaming media it is really easy to blow through that. I would wager that most of the places being hit are those with low access to service anyway. The Florida keys being a great example.

This is inevitable when you have a emerging monopoly though. Comcast might be the next Bell.
post #33 of 131
We just said screw it and pay for the business class that comes with unlimited. Yeah, its more expensive, but the customer service is 10X better for business customers too...mind you, it still sucks, just sucks less. redface.gif
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post #34 of 131
Quote:
Originally Posted by inedenimadam View Post

We just said screw it and pay for the business class that comes with unlimited. Yeah, its more expensive, but the customer service is 10X better for business customers too...mind you, it still sucks, just sucks less. redface.gif

Business is more expensive for significantly slower speeds. The $35 fee on a residential plan would be the better deal in most cases.
post #35 of 131
Quote:
Originally Posted by mothergoose729 View Post

Hasn't come to California yet. I would say 300GB is a lot of data, but between steam and streaming media it is really easy to blow through that. I would wager that most of the places being hit are those with low access to service anyway. The Florida keys being a great example.

This is inevitable when you have a emerging monopoly though. Comcast might be the next Bell.

As you said, any streaming service and people will go over that 300GB mark. It will only get worse as 4K content becomes more available and people begin upgrading en mass to 4K TVs.
I used to host a Minecraft server for my gaming clan, nothing too huge, but my monthly bandwidth was well over 1.5TB each month for the couple years I hosted it.
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post #36 of 131
Quote:
Originally Posted by Derp View Post

Quote:
Originally Posted by inedenimadam View Post

We just said screw it and pay for the business class that comes with unlimited. Yeah, its more expensive, but the customer service is 10X better for business customers too...mind you, it still sucks, just sucks less. redface.gif

Business is more expensive for significantly slower speeds. The $35 fee on a residential plan would be the better deal in most cases.
\
Its $66.99 for 25/5 residential
Its $87.99 for 75/15 residential
Its $109.99 for 50/10 for business

Yeah, I might be able to save a few bucks, or get better speeds for the same price, but I like picking up the phone and only being on hold for 30 seconds instead of an hour and a half, and having same day technicians if I need them (had to move the router and line under the house, and got a 4 hour turn around from phone call to door). I broke a house phone ( and had to do drywall repair) a few years back dealing with Comcast over a reoccurring outage issue on a residential plan. The customer service is worth the slightly slower speeds with better customer service.
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post #37 of 131
CenturyLink or Comcast out here. I refuse to do business with Comcast because of crap like this, so have been with CenturyLink (and before them it was Qwest).

40 / 1 - $70

Not the best price, and the upload sucks, but its unlimited as far as I can tell / know. I use around 1TB a month give or take. And that's just 2 people in the house. They've never raised any issues.

In this day and age, 300GB is not a lot of data for any households that regularly streams HD content, download games, etc. And let's just be honest, there is no reason for them to be doing these caps because of any infrastructure limitations or anything like that. It is purely a greedy money grab.
Edited by Sir Beregond - 11/6/15 at 9:20am
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post #38 of 131
So, let me get this straight:

According to them they are imposing data caps because it isn't fair on the vast majority of the users who never go over 300GB per month to pay for the few who do.

But obviously their network can handle it as it is, as they are not going to stop people going over that limit, they are just going to charge a "fair" fee for doing so. But we are not supposed to worry because most people don't exceed their "fair" cap. Sorry, not cap, limit. Soft limit. Tinsy little thing, you won't even notice it. They'll just charge you in the background every time you exceed it...

And they are going to make plans cheaper for the ones who don't exceed 300GB, right? Because that's fair, you charge your higher users more therefore you charge your regular users less. That way you are, on average, charging everyone the same as you currently are.


Also they are going to spend this extra money on improving their infrastructure, right? I mean the idea of charging more for heavy use is to increase the limits so ultimately people can use what they want, isn't it? So what, a year? Two years? Then we should see faster, unlimited internet rolled out for the same cost as people are currently paying...


Oh, right. I see what I did wrong there. I tried to apply logic. Sorry.
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post #39 of 131
Let's face it, any time anyone ... a person, a company, or even a government ... mentions "fairness", you know someone is going to get ... well, you know.

I'm just saying.

The only thing that "fairness" does is spread the misery equally to everyone.
post #40 of 131
Quote:
Originally Posted by inedenimadam View Post

We just said screw it and pay for the business class that comes with unlimited. Yeah, its more expensive, but the customer service is 10X better for business customers too...mind you, it still sucks, just sucks less. redface.gif

Quote:
Originally Posted by Derp View Post

Business is more expensive for significantly slower speeds. The $35 fee on a residential plan would be the better deal in most cases.

Quote:
Originally Posted by inedenimadam View Post

\
Its $66.99 for 25/5 residential
Its $87.99 for 75/15 residential
Its $109.99 for 50/10 for business

Yeah, I might be able to save a few bucks, or get better speeds for the same price, but I like picking up the phone and only being on hold for 30 seconds instead of an hour and a half, and having same day technicians if I need them (had to move the router and line under the house, and got a 4 hour turn around from phone call to door). I broke a house phone ( and had to do drywall repair) a few years back dealing with Comcast over a reoccurring outage issue on a residential plan. The customer service is worth the slightly slower speeds with better customer service.

this. I have been very happy with the switch to Comcast Business. Yes I pay more (about $30 more here) but the service I get is sooooooooooooooo much better than the residential service. If I needed to I could call Comcast right now and schedule a service call for this afternoon and be off the phone in less than 3 minutes. My speeds also seem to be more consistent than they were when I had the residential service (same location). Where they really screw people on the Business class is the TV service, but who the heck actually watches TV anymore....
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