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[TheVerge] Leaked Comcast memo reportedly admits data caps aren't about improving network performance

post #1 of 36
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Quote:

Comcast is unleashing its PR machine to try to manage the controversy around its home broadband data caps. After recently expanding its "trial" 300GB monthly data cap in several cities around the Southeastern US, it looks like public relations circulated a memo to customer service representatives telling them how to discuss the new plans. That memo has now reportedly leaked online, courtesy of a Comcast employee on Reddit.

In it, Comcast admits what many have long suspected: its data caps have nothing to do with network congestion. In a section on best practices when explaining why Comcast is expanding its data caps, representatives are told [emphasis added]:

 

Do say: "Fairness and providing a more flexible policy to our customers."

 

Don't say: "The program is about congestion management." (It is not.)

 

Of course, "fairness" doesn't quite explain it, either. If data caps don't improve network reliability or performance, why does Comcast now see the need to charge customers more for the same data they've been using for years? Since there's such scarce competition in the US cable industry, the answer is likely quite simple: because Comcast can.

 

 

http://www.theverge.com/smart-home/2015/11/7/9687976/comcast-data-caps-are-not-about-fixing-network-congestion

 

 

Of course not. Its all about profit margins.

post #2 of 36
Yup, pretty typical. Though this alleged "leak" is hardly anything of the sort, I mean, Comcast simply doesn't care.
     
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post #3 of 36
the hilarious part is this 300gb data cap applies to their flagship 2gbps fiber service. I wonder how that pr works? Now you too can pay $300/month for fiber service AND hit your cap in the first 150 seconds of said service!
Edited by azanimefan - 11/7/15 at 6:21pm
 
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post #4 of 36
Time for a rebranding. Concast!
post #5 of 36
I knew this was the case from the get go when this first kicked off in my area. Since having their service for the past 8 years at my house I have never had any issues with slow down or traffic congestion.

So when's the class action lawsuit going to take off? Would really love to stop having to budget my monthly bandwidth around the silly 300GB "limit" each month to avoid paying more that I've had to put up with for the past 2 years.
Edited by XAslanX - 11/8/15 at 1:15pm
post #6 of 36
If comcast execs get clipped i'll throw a party for OCN members. redface.gif
 
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post #7 of 36
I live outside of Nashville, but my job is in the city. I have Comcast at both the home and the job. At the job, we have Comcast for TV and internet. While I am stuck with them for the residential service, there are changes a brewing at work......at least for the internet aspect. Me and my co-workers can't wait to ditch these ***holes for Google fiber when it becomes available.
post #8 of 36
Quote:
Originally Posted by Hfire3 View Post

I live outside of Nashville, but my job is in the city. I have Comcast at both the home and the job. At the job, we have Comcast for TV and internet. While I am stuck with them for the residential service, there are changes a brewing at work......at least for the internet aspect. Me and my co-workers can't wait to ditch these ***holes for Google fiber when it becomes available.

Google is coming to Portland? I sure hope you're right, as I'm in north unincorporated Nashville.
   
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post #9 of 36
Why is there "fairness" word even? In PR or anywhere else... I'm fairly sure US is not communist country.
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post #10 of 36
Quote:
Originally Posted by DiNet View Post

Why is there "fairness" word even? In PR or anywhere else... I'm fairly sure US is not communist country.

Ever since that Obama! /s Fairness as in everybody gets the same little box of data to play in.
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