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I think I bought a used faulty 290x but want to get your thoughts first! - No video

post #1 of 12
Thread Starter 
Long time no talk ladies and gents!

I am making this thread under the presupposition that the card is in fact faulty but I want to triple check with your thoughts. I bought a Powercolor r9 290x through ebay (Yeah probably not the best of ideas but I got a great deal) and, when placing it into my system, I get no video signal no matter what port I use on the TV (I use a tv for gaming) nor the port on the actual video card but i AM getting power to the gpu as the fans spin.

Here are my pc specs:

Asus P8Z77-V LX motherboard
Intel i5 3570k (overclocked to 4.6ghz)
r9 290x (Previously GTX 680 which still works just fine)
8gb ram
Ultra 750w PSU with 68a on the 12v rail (2 6 pin and 1 6+2pin)


Here are the troubleshooting steps ive completed thus far (not in particular order):

Ensured (3 or 4 times) that the gpu is properly seated
Ensured (3 or 4 times) that the 6+2 pin is properly aligned and positioned in the card along with the 6 pin connector
Tried multiple ports on the tv (these are hdmi ports and ive used both dvi-hdmi converter and hdmi to hdmi)
Tried all ports minus display port on the card
Removed all nvidia drivers using driver sweeper in safe mode (Used remove and shutdown so the PC would boot with no drivers)
Pre-installed amd drivers (it wouldnt install CCC for some reason)
Bled all power from the system (unplugged the system and held down the power button for 30 seconds)
Defaulted CMOS
Ensured that onboard video works while card is in and also verified gpu activity in device manager while in safe mode (Onboard works)


What I have NOT tried but wanted to confirm before completely reinstalling the card again (its repackaged now as im about over it):

I have not tried dvi to dvi on a desktop monitor and wonder if maybe HDMI will not work before drivers are installed?
I have not flashed my bios nor have I seen an option to select GPU as primary in the bios options (although the 680 works just fine)

I really hate returning this card as I got it for a killer deal, so im just asking for your advice before I send it back tomorrow morning. Does it just sound like the card is faulty?

Thanks for your time!
Edited by hairston630 - 11/8/15 at 8:22am
post #2 of 12
is there a way you can try it on a monitor?
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post #3 of 12
What ports did you use? You stated you used all ports but didn't try DVI...maybe it's dead HDMI. HDMI should work out the box without drivers.
post #4 of 12
Thread Starter 
Quote:
Originally Posted by PureBlackFire View Post

is there a way you can try it on a monitor?

I can but I have to unpackage it again, reinstall all drivers/remove all drivers, and see if that resolves it
Quote:
Originally Posted by GoLDii3 View Post

What ports did you use? You stated you used all ports but didn't try DVI...maybe it's dead HDMI. HDMI should work out the box without drivers.

I did try both DVI ports on the card, the cable, however; was DVI to hdmi (dvi at pc and hdmi at tv). Neither of those worked.
post #5 of 12
So when you booted using the onboard graphics, was the 290 recognized by windows? Did it find the correct drivers? If so the ports may be dead but the card might be working. So it won't be of any use as a primary card but as a secondary card in a Crossfire setup or crypto-coin mining it might be ok. But to use it in your case it's useless.

If this is the case, I would return it and get my money back. Although like PureBlackFire said, try it on a monitor if at all possible, you never know.

EDIT: Try installing the card before installing drivers. So:

Uninstall Nvidia Driver
Install 290
Install AMD Driver
Edited by Craiga35 - 11/8/15 at 8:46am
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post #6 of 12
Thread Starter 
Quote:
Originally Posted by Craiga35 View Post

So when you booted using the onboard graphics, was the 290 recognized by windows? Did it find the correct drivers? If so the ports may be dead but the card might be working. So it won't be of any use as a primary card but as a secondary card in a Crossfire setup or crypto-coin mining it might be ok. But to use it in your case it's useless.

If this is the case, I would return it and get my money back. Although like PureBlackFire said, try it on a monitor if at all possible, you never know.

EDIT: Try installing the card before installing drivers. So:

Uninstall Nvidia Driver
Install 290
Install AMD Driver

Thank you. I did try that procedure to no avail. I could not get the GPU to recognize in device manager when connected to onboard video. I cant recall if i tried to get it recognized with power connected and without power connected (while gpu is connected and onboard is being utilized). I did try at least one of those configurations. I am just wondering if its even worth further troubleshooting at this point. You would think that a good working card would, at least, give me something visually when connected. Of course were assuming that everything else in the system is working properly (which seems to be the case when the 680 is connected)
post #7 of 12
are you using a daisy chained pcie cable to power the gpu? if so, try to use another for the 8 or 6 pin.

also, you don't even see the bios? i must have missed it.
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post #8 of 12
Yeah I'm thinking it's a bad card, I'd return it and get my money back.
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post #9 of 12
Thread Starter 
Quote:
Originally Posted by rdr09 View Post

are you using a daisy chained pcie cable to power the gpu? if so, try to use another for the 8 or 6 pin.

also, you don't even see the bios? i must have missed it.

I see the bios fine with onboard connected (no video at all with 290x). Apparently there is an option within the bios that which allocates the gpu as the primary graphics processor. I heard that this option can sometimes cause a graphics card to not be recognized, however; my 680 works no matter what. I am not 100% sure on the daisy chain but the power connectors did seem to have their own independent cables. I wasn't too crazy about the 6+2 pin connector as you have to align it to a 6pin and push it in (like the old motherboard connector). I haven't had to use that before and can't confirm its operation.
post #10 of 12
if you cleared the cmos and inserted the card - it should automatically pick it up! Have used many a amd card using hdmi to a tv - and some like to be labeled as PC for a crispier pic / menu

So i suspect the card is faulty thumb.gif
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