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Random Lock-Up crash/Freeze HELP

post #1 of 4
Thread Starter 
Good day to you.

So, I'll just get right into it. At the end of October I bought a completely new rig(computer). Everything new, except the case and a 1TB HDD.

Crosshair V Forumula-Z motherboard
AMD FX-9590 8-Core 4.7ghz CPU with a H100i liquid cooler
AMD Radeon R9 390 Nitro 8gb GPU
16gb G-Skill RAM *4x4gb*
EVEA 850w PSU
120gb SSD that I store my OS and such on.
240gb SSD I use strictly for games
1TB for other storage.

Originally, I had Windows 10 Home. It was slick, quick and the interface was cool. All was well. I installed all my drivers and files to make it work. Had the whole rig assembled the day I got it because it all arrived at once.

Installed Steam and thought my first test should be GTA5. I had it running on absolute max settings and it was running perfectly.

Then the headache started...

It had to have been the second or third day after getting it this started. I was working and was in and out, letting my roommate install things for me, so I could just play when I got done doing what I was doing.

So after I finally sat down to play, I had to finish the intro to play online. For those that have played GTA5, when you blow the vault and go in to steal from it, as soon as I turned the corner to the right and saw the vault door, my computer locked up. Imagine on the screen froze but no sound loop; could not alt+tab; could not ctrl+alt+del. Couldn't do anything. So I hit the reset button on my rig. Computer started up just fine, loaded up GTA5 just fine. Start over.

Same thing happens a little further into the intro. I repeat and when I come back for attempt three, I drop MSAA and lower a few other things, thinking maybe it was just too much for my rig.
By this time, I notice the LED light on the block of my liquid cooler isn't blue anymore, it's red. Automatically, I assume it's related to temperatures getting up there. So I install Speedfan. I tested it on and off with GTA5, Path of Exile, Dark Souls II, Chivalry: Medieval Warfare... GPU never got above 61C and my CPU didn't surpass 53C. I poke around about ideal temperatures and find that mine are ideal.

This lock-up crash continues as I test it throughout the days. As of 11/8/2015, I've had my computer for 11 days. I've experienced double digit instances of this crash. I've had one instance where it froze with a sound loop, but it has not happened since, and that happened outside of a game. I was watching Rick and Morty online when that one happened. A quick reset and I haven't experienced that again.

Then I was playing a few days ago when I received a "whea_uncorrectable_error" which, for Windows 10, is the equivalent of a Blue Screen of Death, if my research doesn't fail me.

I've since found no tangible way to fix that; every fix is tailored to Windows 8/8.1. Given that, I decided to install my version of Windows 7 Home Premium. I format and reinstall drivers and everything I need. My games were left on my SSD, so I didn't have to reinstall them; just Steam.

Everything ran flawlessly. GTA5, no problem. PoE, no problem. Internetz, no problem. I'm tickle pink thinking I fixed it and could chalk it up to a Windows 10 bug that they will eventually work out and all I need do is wait until then...

For giggles I install Speedfan to check my temperatures. Download, install, no issue. Start up Speedfan and BAM; same type of crash as before! Reset and uninstall Speedfan, haven't had an issue with that since.... until today... the 11th day.

I hop on PoE to fart around before work.... I idle for no more than 10 minutes(realistically, like 6-7 minutes)... I left PoE in Windowed mode up. Chrome in the background running Pandora... and that's it. I come back and my computer has locked up AGAIN. I reset it and it goes to the Win7 update screen and says something like, "Windows failed to Configure updates; reverting changes; do not shut off your computer". I let it work itself out, and here I am. Typing this plea on the boot-up after that.

The only other thing to note would be that after every lock-up crash/freeze I have, when I reboot and come back to my desktop Steam always updates. I don't know if that's even a factor but I feel it worth mentioning because it's a constant.

I'm out of ideas. Does anyone have any experience with this; or a known fix? I have nothing and every forum I search talks itself in circles and leaves me with an sense of ambiguity and overwhelming.

Thanks in advance to anyone who reads this and offers insight.
~Oratnyi
post #2 of 4
Quote:
Originally Posted by Thozho View Post

Good day to you.

So, I'll just get right into it. At the end of October I bought a completely new rig(computer). Everything new, except the case and a 1TB HDD.

Crosshair V Forumula-Z motherboard
AMD FX-9590 8-Core 4.7ghz CPU with a H100i liquid cooler
AMD Radeon R9 390 Nitro 8gb GPU
16gb G-Skill RAM *4x4gb*
EVEA 850w PSU
120gb SSD that I store my OS and such on.
240gb SSD I use strictly for games
1TB for other storage.

Originally, I had Windows 10 Home. It was slick, quick and the interface was cool. All was well. I installed all my drivers and files to make it work. Had the whole rig assembled the day I got it because it all arrived at once.

Installed Steam and thought my first test should be GTA5. I had it running on absolute max settings and it was running perfectly.

Then the headache started...

It had to have been the second or third day after getting it this started. I was working and was in and out, letting my roommate install things for me, so I could just play when I got done doing what I was doing.

So after I finally sat down to play, I had to finish the intro to play online. For those that have played GTA5, when you blow the vault and go in to steal from it, as soon as I turned the corner to the right and saw the vault door, my computer locked up. Imagine on the screen froze but no sound loop; could not alt+tab; could not ctrl+alt+del. Couldn't do anything. So I hit the reset button on my rig. Computer started up just fine, loaded up GTA5 just fine. Start over.

Same thing happens a little further into the intro. I repeat and when I come back for attempt three, I drop MSAA and lower a few other things, thinking maybe it was just too much for my rig.
By this time, I notice the LED light on the block of my liquid cooler isn't blue anymore, it's red. Automatically, I assume it's related to temperatures getting up there. So I install Speedfan. I tested it on and off with GTA5, Path of Exile, Dark Souls II, Chivalry: Medieval Warfare... GPU never got above 61C and my CPU didn't surpass 53C. I poke around about ideal temperatures and find that mine are ideal.

This lock-up crash continues as I test it throughout the days. As of 11/8/2015, I've had my computer for 11 days. I've experienced double digit instances of this crash. I've had one instance where it froze with a sound loop, but it has not happened since, and that happened outside of a game. I was watching Rick and Morty online when that one happened. A quick reset and I haven't experienced that again.

Then I was playing a few days ago when I received a "whea_uncorrectable_error" which, for Windows 10, is the equivalent of a Blue Screen of Death, if my research doesn't fail me.

I've since found no tangible way to fix that; every fix is tailored to Windows 8/8.1. Given that, I decided to install my version of Windows 7 Home Premium. I format and reinstall drivers and everything I need. My games were left on my SSD, so I didn't have to reinstall them; just Steam.

Everything ran flawlessly. GTA5, no problem. PoE, no problem. Internetz, no problem. I'm tickle pink thinking I fixed it and could chalk it up to a Windows 10 bug that they will eventually work out and all I need do is wait until then...

For giggles I install Speedfan to check my temperatures. Download, install, no issue. Start up Speedfan and BAM; same type of crash as before! Reset and uninstall Speedfan, haven't had an issue with that since.... until today... the 11th day.

I hop on PoE to fart around before work.... I idle for no more than 10 minutes(realistically, like 6-7 minutes)... I left PoE in Windowed mode up. Chrome in the background running Pandora... and that's it. I come back and my computer has locked up AGAIN. I reset it and it goes to the Win7 update screen and says something like, "Windows failed to Configure updates; reverting changes; do not shut off your computer". I let it work itself out, and here I am. Typing this plea on the boot-up after that.

The only other thing to note would be that after every lock-up crash/freeze I have, when I reboot and come back to my desktop Steam always updates. I don't know if that's even a factor but I feel it worth mentioning because it's a constant.

I'm out of ideas. Does anyone have any experience with this; or a known fix? I have nothing and every forum I search talks itself in circles and leaves me with an sense of ambiguity and overwhelming.

Thanks in advance to anyone who reads this and offers insight.
~Oratnyi

First of all, my condolences on your many hard resets. Nothing is worse than a BSoD for your soul.

Even with the amount of detail you've included on the various circumstances surrounding your lockups and the reinstallation, there are two critical things I think you need to look at.

Have you run MemTest86+ to ensure your RAM is stable? It's always reassuring to pass that test. If it fails, are you configured in BIOS to use an XMP profile? That corrects many instability issues.

What does the Event Viewer tell you? You can find this program under C:\Windows\System32\Eventvwr.exe or just search for event viewer on the start menu.

Check under Critical Errors first.

Have you tried booting from Linux installation media? Download Ubuntu or whatever your favorite flavor is (Ubuntu link here : http://www.ubuntu.com/download/desktop ) and boot to it.

If you've abandoned optical media, burn this ISO to a flash drive using this tutorial : http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows

Don't run the installer, just test drive it. Does it remain stable for a few hours/days? If so, the problem is likely your OS or your drivers. If not, we can fault hardware.
post #3 of 4
Thread Starter 
Thanks for the reply. Combined with other forums I've posted too, I've done quite a bit. However, I am relatively new when it comes to "overclocking" in any way shape or form.

http://valid.x86.fr/ag0msw

CPU-Z Validation of my system as of yesterday. Some people suggested maybe my CPU needed more voltage but someone else suggested newer chipset drivers. I installed them last night and played GTA5, Path of Exile and Chivalry uninterrupted for over 3 hours.

Other than that, I really don't have the technical know-how to really say how my RAM is configured, if at all. XMP, while I know what it does to a degree, I am not sure of the finer points.

The EventViewer doesn't tell me anything, unfortunately, because today is literally the first time I've ever opened the program. So I have nothing as of yet.
post #4 of 4
Quote:
Originally Posted by Thozho View Post

Thanks for the reply. Combined with other forums I've posted too, I've done quite a bit. However, I am relatively new when it comes to "overclocking" in any way shape or form.

http://valid.x86.fr/ag0msw

CPU-Z Validation of my system as of yesterday. Some people suggested maybe my CPU needed more voltage but someone else suggested newer chipset drivers. I installed them last night and played GTA5, Path of Exile and Chivalry uninterrupted for over 3 hours.

Other than that, I really don't have the technical know-how to really say how my RAM is configured, if at all. XMP, while I know what it does to a degree, I am not sure of the finer points.

The EventViewer doesn't tell me anything, unfortunately, because today is literally the first time I've ever opened the program. So I have nothing as of yet.

Event Viewer should create an event every time the system crashes, or any program crashes.

An XMP profile is an automatic configuration for RAM within your BIOS. When you boot, go to your motherboard configuration's memory section and ensure it's set to XMP.
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