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Dad lost his computer disks - Might have to reinstall 8.1

post #1 of 8
Thread Starter 
A few weeks ago my dads laptop was having a weird internet issue, but could ping stuff.
He's got 2-3 internet browsers and they all just seem to have this infinit loop of white screen of the browsers.
The wifi says its limited but the lan says its got internet, but both do the same.

Only thing I could come up with is maybe some update messed up a driver, so working on reinstalling both lan and wifi drivers atm.

Worst case, I gotta reset the computer. But I can't find a cd key and don't have a install disk.

Need any info on this.

Thanks,
Higgins909
post #2 of 8
HI there rolleyes.gif

Well usually laptops have the CD key sticker on the bottom, can you see yours? or it's all washed out?
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post #3 of 8
If it came with Windows 8 pre-installed go download the Windows 8 media creation tool from Microsoft and download the correct iso for the version of WIndows 8 that he has. Then burn the iso to a blank DVD and reload Windows. The code for Windows 8 should be embedded and you should not have to enter it. If you want to be 100% sure before you wipe it out, you can run Belarc Advisor and it will tell you what your product key is as well.

Windows Media Creation Tool for Windows 8.1:
http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

Iso Burner:
http://www.freeisoburner.com/

Belarc Advisor:
http://www.belarc.com/free_download.html
 
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post #4 of 8
Thread Starter 
Right now I'm trying to restore it to a critical windows update.
But I can't do what you said. I don't have a internet connection on it.
(that's the problem, drivers didn't fix it, no matter what it just says its limited connection)
(only device with the problem and it's been going on for a week or 2 out of many devices)
I was thinking next best thing is a "refresh" then a "reset"
Microsoft has made this harder then it needs to be...

Because I find this windows 8/10 key stuff scary: What if the hdd ever dies.
Then reset n refresh would be out of the question? Would need a cd then?
Where can you get a iso? You used to be able to get a windows 7 iso right off microsoft's website.
Or maybe I'd need to do a full fresh install?
post #5 of 8
I know that feeling, Im just throwing an idea here but, Have you thought doing a system restore?. rolleyes.gif

Maybe that could help you solving the issues. I have used sometimes and works for me when something goes wrong with my OS.
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post #6 of 8
Thread Starter 
Quote:
Originally Posted by josepi View Post

I know that feeling, Im just throwing an idea here but, Have you thought doing a system restore?. rolleyes.gif

Maybe that could help you solving the issues. I have used sometimes and works for me when something goes wrong with my OS.
That's what I meant to say in the first line of post 4.
I did it, it failed partially and its working again.
IDK what caused it, but my suspects are AVG anti virus and some windows critical update I restored back to, but failed.
It was running windows update processes, but the 3 programs I installed were gone.
When I logged in there was a error msg that said it failed.



=Oddly Solved=
post #7 of 8
Quote:
Originally Posted by Higgins909 View Post

That's what I meant to say in the first line of post 4.

Oh, my bad tongue.gif, I had a slow connection and my message was super delayed lol.

Well That's normal with the system restore, to delete recent installed softwares. but it's weird that it's giving errors, I guess there should be a few options to try and see.

But if you decide to reinstall your OS I think what @famous1994 is really accurate and interesting rolleyes.gif I didnt know about those tricks. but if he have more input that would be great thumb.gif
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post #8 of 8
Quote:
Originally Posted by Higgins909 View Post

Right now I'm trying to restore it to a critical windows update.
But I can't do what you said. I don't have a internet connection on it.
(that's the problem, drivers didn't fix it, no matter what it just says its limited connection)
(only device with the problem and it's been going on for a week or 2 out of many devices)
I was thinking next best thing is a "refresh" then a "reset"
Microsoft has made this harder then it needs to be...

Because I find this windows 8/10 key stuff scary: What if the hdd ever dies.
Then reset n refresh would be out of the question? Would need a cd then?
Where can you get a iso? You used to be able to get a windows 7 iso right off microsoft's website.
Or maybe I'd need to do a full fresh install?

You can do a fresh install on the PC as long as it was one that came with Windows 8, 8.1, or 10 without a product key. No key is needed, manufacturers embed the product key in the motherboards BIOS. They no longer do the old method of using a COA sticker on machines where it has the product key on it, like on Windows 7 and Vista machines. All you need to do is figure out which version of Windows 8 the computer has. For example one version could be 8.1 Professional 64-Bit. You simply download the Windows 8.1 media creation tool (a tool made by Microsoft) and select the version of Windows 8 that you have. You can download the iso file and burn it to a DVD. Basically Microsoft gives you the tool to make your own hard copy of an install DVD. You can also take a blank USB flash drive that is at least 4GBs in size and make a bootable flash drive. For most people doing it with a DVD is easier. I have done it both ways, probably somewhere north of 50 times for different PCs I work on. It is really easy to do, and have never had any issues.

Here is a step by step guide on how to do it:
http://www.cnet.com/how-to/how-to-download-the-official-microsoft-windows-8-1-iso/

Here is the Windows Media Creation Tool for Windows 8.1:
http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

Here is a program to burn the Windows iso file you download to a DVD, it's called Iso Burner:
http://www.freeisoburner.com/

Also if you are unsure which version of Windows you have, just go into your Control Panel, System and Security and then System.
Here is an Example:

I have Windows 10 Pro and it's a 64-Bit OS
Edited by famous1994 - 11/9/15 at 10:02pm
 
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HP Envy x360
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[OS] Samsung 850 EVO 250GB SSD [Programs] Seagate Barracuda 1TB HDD [Media] Western Digital Scorpio Blue 1TB HDD Pioneer Blu-Ray DVD-Burner  
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AMD Wraith Spire  120MM Enermax T.B. Silence Red LED Fan 120MM Enermax T.B. Silence Red LED Fan 120MM Enermax T.B. Silence Red LED Fan 
CoolingCoolingCoolingOS
120MM Enermax T.B. Silence Red LED Fan 200MM Thermaltake Color Changing LED Fan 200MM Thermaltake Color Changing LED Fan Windows 10 Professional 64-Bit 
MonitorKeyboardPowerCase
Vizio 43in M43-C1 4K UHD LED TV Corsair Gaming Strafe With Cherry MX Red Switches  Thermaltake Toughpower 750W Modular  Thermaltake Level 10 GT 
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Logitech G303 Daedalus Apex Performance Edition Tt eSports Dasher Yamaha RX-V1065 Receiver Polk Audio Monitor 40 Series II Speakers 
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