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Artifacts? in bios splash screen after upgrade to r9 390

post #1 of 19
Thread Starter 
i7 860 @3.8ghz
Gigabyte P55A-UD4P
16gb g.skill 9.9.9.24
powercolor r9 390
840 evo 500gb
corsair cx750m

So I just upgraded from the xfx 6950 and this is now my bios splash screen: http://imgur.com/MJAbQc2

Other than the splash screen I am not experiencing any problems with the card. It gets great fps across all games, and benchmarks are on par with what other people have been getting. Also, as soon as the splash screen disappears, windows boots completely normally with no artifacts or hangs.

Things I have tried so far. Re-seat card, re flash motherboard bios, boot with default bios settings, different power supply, 1 stick of ram. Unfortunately I do not have another system I can plug the card into right now, but switching back to the old card immediately fixes the problem.

any ideas?

Thanks!
post #2 of 19
I would do a thorough burn-in test using FurMark to make sure there are no other problems. Have you tried it in the other PCIe slot?

Personally, I would RMA it. I also wouldn't have chosen Powercolor, but that's just me.
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post #3 of 19
Quote:
Originally Posted by rujoesmith View Post

i7 860 @3.8ghz
Gigabyte P55A-UD4P
16gb g.skill 9.9.9.24
powercolor r9 390
840 evo 500gb
corsair cx750m

So I just upgraded from the xfx 6950 and this is now my bios splash screen: http://imgur.com/MJAbQc2

Other than the splash screen I am not experiencing any problems with the card. It gets great fps across all games, and benchmarks are on par with what other people have been getting. Also, as soon as the splash screen disappears, windows boots completely normally with no artifacts or hangs.

Things I have tried so far. Re-seat card, re flash motherboard bios, boot with default bios settings, different power supply, 1 stick of ram. Unfortunately I do not have another system I can plug the card into right now, but switching back to the old card immediately fixes the problem.

any ideas?

Thanks!

The R9 390 is D.O.A. RMA it
Quote:
Originally Posted by wizardonthejob View Post

I would do a thorough burn-in test using FurMark to make sure there are no other problems. Have you tried it in the other PCIe slot?

Personally, I would RMA it. I also wouldn't have chosen Powercolor, but that's just me.
There is nothing wrong with Powercolor if you don't oc it. I have like 10 cards. Only 1 have died on my and the rest is still running run.
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post #4 of 19
Quote:
Originally Posted by dixson01974 View Post

The R9 390 is D.O.A. RMA it
There is nothing wrong with Powercolor if you don't oc it. I have like 10 cards. Only 1 have died on my and the rest is still running run.

Powercolor is a bargain brand, like AsRock. I don't even consider bargain brands when picking out computer equipment. Maybe they do make a quality product, but they do it using sup-par materials and/or manufacturing methods. There are areas I just don't compromise on. My butt only gets wiped with Charmin.
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post #5 of 19
I agree with Dixson. RMA it.
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post #6 of 19
Thread Starter 
This is actually the second one, I rma'd the first one. I highly doubt that 2 cards in a row would be bad straight out of the box. I think it's probably something else on the mobo causing the problem.

Edit: sorry, should have put that in the original post
Edited by rujoesmith - 11/10/15 at 1:14pm
post #7 of 19
Thread Starter 
Quote:
Originally Posted by wizardonthejob View Post

I would do a thorough burn-in test using FurMark to make sure there are no other problems. Have you tried it in the other PCIe slot?

Personally, I would RMA it. I also wouldn't have chosen Powercolor, but that's just me.

Ran a burn in for ~hr, no problems. Also have run unigine and 3dmark and gotten results on par with other 390's. The actual performance of the card seems to be great. It's just the issue with the bios splash screen.
post #8 of 19
Thread Starter 
Also, I don't know if this could have anything to do with it, but the card is uefi ready. My mobo is bios.
post #9 of 19
Quote:
Originally Posted by rujoesmith View Post

This is actually the second one, I rma'd the first one. I highly doubt that 2 cards in a row would be bad straight out of the box. I think it's probably something else on the mobo causing the problem.

Edit: sorry, should have put that in the original post

That's interesting. Try a BIOS reflash. If there is a newer BIOS for your motherboard that you haven't installed, even better.

I guess another explanation could be some problem on the GPU's BIOS, having to do with initialization.
Edited by Undervolter - 11/10/15 at 1:23pm
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post #10 of 19
Post Artifacts? 99% of the time its the GPU, unless your vga cable is loose... every other time, Post Artifacts = GPU, its the sure bet in troubleshooting where so few things are.
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