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[OFFICIAL] DXRacer owners club and information thread - Page 19

post #181 of 218
I really hate my $450USD Iron Series DXRacer! I've had it only 4 months and it's got really annoying issues.

I weigh 215lbs, and I decided to spend big money just to get a chair that's made to handle up to 280lbs, unlike the R series which goes up to 220lbs.

A month after I got it, it started making awful cracking noise when shifting my weight slightly from side to side and rocking forward/backward... it was so loud and frequent and I was furious. The noise was coming from the multi-function mechanism, and I've used the warranty to get a replacement multi-function mechanism (gotta admit, they sent me the part super quick with no issues). The new part started making the same noise 2 weeks after I installed it! Unbelievable! I ended up opening up the mechanism and lubing the parts that were making the noise, reducing the noise down 80%, still furious it isn't totally gone.

A few days ago the left lever that controls rocking lock function has started making nails-on-chalkboard scratching noise within the multi-function mechanism... I'm furious again lol. I emailed them for a replacement mechanism once more.

I really wonder about the rate of failure of these stupid chairs, the site keeps making new models so there is no single accumulation of reviews to judge how bad these suck.

I really regret buying this crap, anyone else have similar issues with theirs?
Edited by Buka The Earthworm - 6/13/16 at 12:03am
post #182 of 218
Quote:
Originally Posted by Buka The Earthworm View Post


This is my chair btw, looks nice, but drives me crazy.

When I got my Formula Series, I weighed around 240. I am at 195 now and have been using the chair for over a year, no squeaks, nails on chalkboard sounds or any other problems at all.
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post #183 of 218
Quote:
Originally Posted by taowulf View Post

When I got my Formula Series, I weighed around 240. I am at 195 now and have been using the chair for over a year, no squeaks, nails on chalkboard sounds or any other problems at all.
I assume it has the standard mechanism? Maybe the standard mechanism is more durable than the multi-function one that comes on their more expensive chairs. Funny because one of the main reasons I got this chair was for more durable mechanism, since my other chairs start to crack too, but after like 4 years of heavy use. This one cracks much more and after only a month lol.
post #184 of 218
Just as an update. I've had my DXracer Wide Series for a month now. I love the chair. It's firm but not uncomfortably so. I like both the pillow and lumber pillow.

The wide doesn't have any bars on the side and I can sit with one leg folded on the chair. I know this is bad posture but I prefer sitting like this.

I contacted DXracer due to several stitches on the back coming undone after 8 days of use. I have no kids, pets, or household members that use the chair so it was a manufacturing product. I purchased from Amazon and contacted the seller (Newedge I believe) who said there was nothing to be done. I'm not sure if they are associated with DXracer or not. I emailed DXracer on there company Web site. I was referred to Echo Shen the DXracer Amazon representative, who said she would ship me a new chair back immediately.

The sent me an entire new chair! Very happy with the support of their chair.
post #185 of 218
Quote:
Originally Posted by davidh304 View Post

Just as an update. I've had my DXracer Wide Series for a month now. I love the chair. It's firm but not uncomfortably so. I like both the pillow and lumber pillow.

The wide doesn't have any bars on the side and I can sit with one leg folded on the chair. I know this is bad posture but I prefer sitting like this.

I contacted DXracer due to several stitches on the back coming undone after 8 days of use. I have no kids, pets, or household members that use the chair so it was a manufacturing product. I purchased from Amazon and contacted the seller (Newedge I believe) who said there was nothing to be done. I'm not sure if they are associated with DXracer or not. I emailed DXracer on there company Web site. I was referred to Echo Shen the DXracer Amazon representative, who said she would ship me a new chair back immediately.

The sent me an entire new chair! Very happy with the support of their chair.
so u now have 2 chairs, 1 for free? or u had to send them the old one back? i find that hard to believe from how bad their return policy is
post #186 of 218
Quote:
Originally Posted by Dylan Nails View Post

so u now have 2 chairs, 1 for free? or u had to send them the old one back? i find that hard to believe from how bad their return policy is

They did not ask for a return of anything. Yes I have 2 chairs. Very Impressed with that.
post #187 of 218
Quote:
Originally Posted by davidh304 View Post

They did not ask for a return of anything. Yes I have 2 chairs. Very Impressed with that.
oh amazon sent you it no wonder, if u bought it on dxracer site u prob wouldve had bad customer support
post #188 of 218
Quote:
Originally Posted by Dylan Nails View Post

oh amazon sent you it no wonder, if u bought it on dxracer site u prob wouldve had bad customer support

Trying to get into contact with these guys... nothing lol
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post #189 of 218
Got my Formula series chair (OH/FH00/NW) and footrest (FR/FX0/NW) yesterday. DXRacer must have changed the armrests as mine move forward/backward, up/down, side-to-side and are not concave. The chair is seriously comfortable btw. I'm hoping it will help my back pain in the long run.


    
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post #190 of 218
Ok guys i need a long time owner feedback on these... First off Im a person who spends a lot of time in front of computers I code apps as a side job and i game lol and I have cerebral palsy so my back and back side get strained quick I have done high back low back leather executive chairs and either the cushions give up on me or I just dont feel comfortable in the chair for more than two hours or even worse as soon i sit on em. What Im looking for is a high back with head and back support and these keep popping up sadly there is nowhere that i know of i can go to try these chairs out . Im VERY Hesitant on buying anything with gamer attached to the product name haha. Im 5 foot 5 inches and about 150 lbs sorry for the long winded post

PS Akimbo did that stool, foot rest come with it or is it an add on?? ty
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