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Acer XB271HU- share your experience and show pics! - Page 348

post #3471 of 7722
Quote:
Originally Posted by C3321J6 View Post

The email isn't a threat to close your account. I got also its just asking how they can better serve you. If anyone is worried just call and explain the situation they are well aware of the problems with these monitors.
So what happened with Feklar than?
post #3472 of 7722
I bought the Acer Predator XB271HU on January 25th from Amazon and 5 minutes later I saw that Amazon put the item under review. The monitor still shipped and I may have been one of the last people to receive it before they removed it from their stock. It took me 6 days to get the monitor settings the way I wanted them, which was frustrating. I did tests for dead/stuck pixels and don't seem to have any. I'm finally happy with the settings and I only have 2 issues left with it.

I have an October build where the power button takes 2-3 tries to turn on or off the monitor, even with quick start on and deep sleep off. I really think this bothers me more than my BLB. Last, I have minor BLB which you can see in the below picture (Looks worse in picture than it is). I believe it may be an acceptable amount as I don't see it unless there is a black loading screen in a game typically, and even then not much of it. I wonder if I could ask Amazon for a small partial refund for these deficiencies instead of just returning it and waiting until someone perfects these panels.

post #3473 of 7722
Quote:
Originally Posted by mikesgt View Post

So what happened with Feklar than?

I got that "courtesy" email from them apologizing for the defective item.

As stated in the email to me and the other guy who posted "When unusual account activity such as this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action is necessary, including closing the account."

Once you get this email, it's now brought to their attention. If the returns continue they will close your account permanently. It's only a matter of time. Amazon has great customer service and they are very friendly up until they close the account. Once they determine your account is no longer profitable to them because of excessive returns, they'll dump you faster than a high school girlfriend. You don't have to take my word on it, search the internet and you'll see it has happened to many. You would think it doesn't matter since the items are defective and would be returned by them to the manufacturer but I guess they lose too much money in shipping fees so they cut you off.
post #3474 of 7722
Wow, sounds like you're dealing with evil, selfish, satanic devil worshipping "people" (more like humanoids), instead of people who deserve to be on this planet....
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SB Rig
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post #3475 of 7722
Quote:
Originally Posted by Feklar View Post

I got that "courtesy" email from them apologizing for the defective item.

As stated in the email to me and the other guy who posted "When unusual account activity such as this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action is necessary, including closing the account."

Once you get this email, it's now brought to their attention. If the returns continue they will close your account permanently. It's only a matter of time. Amazon has great customer service and they are very friendly up until they close the account. Once they determine your account is no longer profitable to them because of excessive returns, they'll dump you faster than a high school girlfriend. You don't have to take my word on it, search the internet and you'll see it has happened to many. You would think it doesn't matter since the items are defective and would be returned by them to the manufacturer but I guess they lose too much money in shipping fees so they cut you off.
Yeah I stopped once I received that email. I wonder if the return amount 'resets' after a year, or it stays on your account forever.
post #3476 of 7722
Quote:
Originally Posted by Falkentyne View Post

Wow, sounds like you're dealing with evil, selfish, satanic devil worshipping "people" (more like humanoids), instead of people who deserve to be on this planet....

Qapla'!
post #3477 of 7722
Quote:
Originally Posted by C3321J6 View Post

The email isn't a threat to close your account. I got also its just asking how they can better serve you. If anyone is worried just call and explain the situation they are well aware of the problems with these monitors.

Can you copy paste the email you got ?
post #3478 of 7722
Quote:
Originally Posted by Feklar View Post

I got that "courtesy" email from them apologizing for the defective item.

As stated in the email to me and the other guy who posted "When unusual account activity such as this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action is necessary, including closing the account."

Once you get this email, it's now brought to their attention. If the returns continue they will close your account permanently. It's only a matter of time. Amazon has great customer service and they are very friendly up until they close the account. Once they determine your account is no longer profitable to them because of excessive returns, they'll dump you faster than a high school girlfriend. You don't have to take my word on it, search the internet and you'll see it has happened to many. You would think it doesn't matter since the items are defective and would be returned by them to the manufacturer but I guess they lose too much money in shipping fees so they cut you off.

Oh dear god one monitor is on the way already and they will receive it soon. Does that mean once they receive it and refund me on that monitor they might close my account too ?
post #3479 of 7722
Quote:
Originally Posted by mikesgt View Post

Yeah I stopped once I received that email. I wonder if the return amount 'resets' after a year, or it stays on your account forever.

I got the same sort of message ... they in fact clearly threatened to close my account. It's pretty appalling actually because going back five or six years, among all of my purchases, I've probably returned .01% of them or less. I've spent *tons* of money with them and was rather offended that they would send such a message:

...
Quote:
"We have noticed that you have returned a large number of your orders. While we expect occasional problems with orders, such large numbers of returns can suggest that customers are unaware of our return policies.

We want to call your attention to our returns policies because repeated misuse can result in the closure of your Amazon account. To learn more about our policies, search “About Our Returns Policies” in the Help section of Amazon.com.

If there is something we can do to help solve any recurring problems you are having with your orders, please reply to this email to reach an Account Specialist.

Sincerely,

Account Specialist
Amazon.com
    
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Hard DriveOptical DriveCoolingOS
2TB Samsung Evo 950 LG Blu Ray / DVD  H115i Win 7 
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Acer XB270HU Logitech G710 EVGA 1000w Corsair 780T 
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Logitech G502 My girlfriends butt. Asus z170 onboard 
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post #3480 of 7722
Quote:
Originally Posted by rn33 View Post

Anyone know why this monitor is out of stock everywhere in the UK and has been for a long time? Is it just because people are buying and returning so many looking for the perfect one? I ordered one a few weeks ago but the unit I received had clearly already been used and the backlight bleed was horrible. I finally found another in stock this weekend that said it would be delivered by 3rd Feb but changed to 16th March after I placed the order.

I placed an order with Amazon.it and it says it'll be available in 2-4 weeks. I wouldn't mind waiting that long but I know Amazon can change that ETA whenever they want. There's also a very good chance that even if I ever get it from them I will have to return it due to defects.

Anyone in the UK having better luck?

I don't think it is widely available here yet. Several of the bigger online retailers are saying it is due soon or you can pre-order. It's available on Amazon at a silly price, so I just don't think UK stock has landed here yet. Surely will be soon though, but I'm not really holding my breath on this being much better than the XB270HU, although the odds of getting a good one seem to be slightly better. Probably 50/50 with the XB271 based on what I've seen on this thread so far, as opposed to 90/10 (in favour of faulty) with the XB270! I went through 4 of those before giving up.
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I AM TITANIUM
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